Now I understand there was a loss in the family and for that I am terribly sorry. That is very tough.
That being said, you are a business and have contracts to uphold.
I tried getting ahold of ANYONE from
Blue heron MANY MANY times, emails, phone calls, I even DROVE to greencastle to see if I could find anyone at the business during business hours and the parking lot was empty and all doors were closed. I then took to social media to beg anyone for information of how to reach someone from the business to talk about the contract that my bride, (I am the coordinator of a wedding) had made with you all. Nothing... after well over a month of attempted communications in VARIOUS forms, I thought okay, maybe what was said to be via facebook was true and the business had stopped operations due to the death of the owner.
I didn't throw a fit, though morally the business should have returned my brides security deposit....I frantically searched for and found a new caterer with very limited options this close to the wedding date.
Fast forward to 5 day before the wedding. My bride received a email asking her to confirm details for Saturday including menu and times.... after not hearing from you for months and months!
So I called the number on the email. Said we will no longer be needing their services and asked for the deposit back. Only to be met with a very rude man, Aaron, who stated "my family has been through a lot of shit, deposits are non refundable, bye" and HUNG UP ON ME.
I highly, HIGHLY recommend not doing business with from scratch/blue heron catering as the entire situation was handled unbelievably unprofessionally.
I do empathize with the family for their loss and hope they can get things back on track. Maybe without Aaron. read more