1. Blue Environmental

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Toronto, ON

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Blue Environmental

3.4 (5 reviews)

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The Twelfth Fret - close up of fret

The Twelfth Fret

(44 reviews)

$$$$

The Danforth

I had some hairline cracks between the bridge pins of my acoustic guitar and I was somewhat…read moreconflicted on whom to have it repaired. I do recall seeing someone bring their Gibson Les Paul with a snapped headstock, there for repair years ago. While this may be a known weakness of the Gibson neck, these guys do expert work and have a great reputation. The Luther was Anne. First of all, I was elated that they are inclusive. Not only was she totally up front about the repair, but she did an amazing job, such that it looks like it never happened. Fair prices. Realistic estimates for both cost and time to repair. Highly recommend.

I was seriously interested in purchasing a Custom Shop guitar from The Twelfth Fret worth around…read more$3,000, but unfortunately, the customer service experience was extremely disappointing. I initially contacted them through their website requesting additional photos of the guitar but never received a response. I eventually called and spoke with Mike, explained that I was ready to purchase but wanted to see some additional photos first, and provided my email address. He said they never received an inquiry from me. Rather than simply taking my information and helping me with the request while I was already on the phone, Mike directed me back to the website to submit another inquiry or send another email. He came across as completely disinterested in assisting me or earning my business. I've purchased guitars and gear from Guitar Center, Sweetwater, Musician's Friend, and many other shops, and I'm accustomed to salespeople being happy to answer questions and provide additional photos--especially when someone is seriously considering a $3,000 instrument. Unfortunately, this was one of the most disappointing customer service experiences I've had with a guitar store. After reading some of the other reviews regarding customer service, my experience seems consistent with those concerns.

Blue Environmental - homeservices - Updated October 2026

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