When we set out to install a completely different heating and cooling system in our home, we wanted…read moreto feel comfortable that the investment we were making was a good one. So we investigated mini-split heat pump technology. Mitsubishi and Fujitsu seem to be the leading producers of these energy-efficient systems. We asked for competitive bids from two sources and awarded the work to Williams Mechanical, LLC of Albuquerque, a family-owned heating, cooling and plumbing business. We're glad we did. From our initial meeting with owner Annette Meier and Comfort Consultant & Install Manager Mike Mollica until our project was completed, we were delighted with the friendly and professional bearing of everyone who worked on the installation. At the same time, we also elected to replace our elderly 50-gallon water heater. It was installed in a single day. As part of the changeover to the mini-split system. Williams removed our two evaporative coolers (which they donate to the needy) and sealed the roof openings. Because our Pueblo style home features several different roof levels, it presented unique challenges for the Williams installers. They dealt with them carefully and professionally. Throughout the process, our questions were answered courteously and patiently, noise and disruption were minimized, and cleanup was done daily. Brett, Alex, Anthony, others -- all were great to work with. In short, Williams Mechanical met or exceeded all our expectations. We recommend them highly. David & Beth Wiley

Williams was apparently bought by Signature Plumbing or as the person who answered the phone at…read moreWilliams "they are partners with Signature." Well the cost of setting up a cooler went from $150.00 with Williams to over $400.00 with Signature. Needless to say won't bother with Williams Mechanical or Signature Plumbing. Be careful.

The reviews are accurate - A+! Pen Pals Cooling Heating Plumbing was responsive and very…read moreprofessional. Our AC went out and they were able to get us scheduled same day. Communication was excellent throughout, including text message updates. Lucas S. was our technician and he was very polite, knowledgeable, and trustworthy. He represents the company very well. He quickly diagnosed the issue and got our unit up and running again in one visit. Good value and honest work. We will definitely be calling Pen Pals for any future needs. Highly recommend this company. Thank you!

Kenneth is a phenomenal technician who installed our new water heater in the past and recently did…read moresome repair work in the bathroom. He informs you what the problem is and what's needed to remedy the problem. His work is excellent and we highly recommend him.

Our furnace stopped blowing hot air in winter and my simple Google troubleshooting wasn't enough so…read morecalled these guys after seeing reviews and word of mouth. I messaged them through their website over the weekend and they were able to send someone out same day Monday after calling me in the morning. Sean ended up being my service man and was great as far as service, explaining how things work and what he was doing. He helped save some money and further needed repairs on parts that were on their way out to complete at once. The only reason why I didn't give 5 stars is the pricing on parts I found overpriced. I ended up replacing 3 parts and each was charged $95-120. After looking them up online I could have gotten them at a fraction of those costs.

reionator Pro sold and installed by First rate Plumbing- kind of helped but not great-- noticed it…read morehad been leaking down tank white water streak-- only 6 years old - first rate plumbing came out looked at it and said it was no longer good and must be replaced -gave me a price for replacement system.. when questioned about repairing, was told it cost at least $1500 and company was no longer in business parts very difficult to come by.. ..Called another company to get a quote on replacement water filter system -Plumber came out --replaced a $.3o cent gasket --with very available parts used for reionator.. adjusted the dials -put a different filter in, 2 hours and $236 later now have filter system fixed and working better than when first installed. too much damage done to 3 toilets that have to be replaced due to hard water plugging up holes

Our water heater was over 10 years old and it started cycling heat on most of the time. Based on…read morepositive reviews, we called Joe, of Wolff Heating Cooling and Plumbing to replace it. First, he said he needed to make sure we didn't have a leak. Well...we had a slab leak. He referred us to a fantastic plumber (Eddy Ks Plumbing and Heating) that fixes leaks under slabs and he did a phenomenal job. We still wanted to replace the water heater so Joe was patient while all the excavation, repair, and restoration work was done. Joe did a great job replacing our water heater and even built a new stand/table for it. We were billed what we were quoted and he showed up on time and was very professional. We will definitely call him for any future heating, cooling or plumbing needs.

Very happy with Wolff. My heater stopped working overnight. Called Wolff before 8:00 and left…read moremessage. Within 30 minutes I got a call back. They came out early afternoon. Not only did they fix the heater they gave me a quick troubleshoot lesson. Will definitely call them again if my HVAC has issues.

As I have just started a company with my husband that is in competition with someone such as…read moreAustin, with MGP Mechanical, ( the gentleman who just served me, and my husbands seasonal change over for the swamp cooler) It would probably not benefit me to tell you that I received great service, but I am not a liar and I will tell you just that, I got great service, because I did. And the power of yelp is that we speak the truth about the places we go, taking away the power from the businesses that choose to mistreat customers or rob them under the reasoning of it's the only choice of businesss in that industry in that area so they take advantage and hike prices as some of the larger companies have down in the last year and a half here. I also hate to hear when people are stuck, hiring, uninsured, untrained people or for lack of their being other safe, trained, and available technicians that are not charging too much for the average retiree)., I can tell you that Austin, (the Technician and possible owner of this company?)is polite, friendly, funny, fast, it his whole back into the work , you could hear, and comes off non- threatening and knew exactly what he needed to do, went straight to it after talking to me about itand didn't ask or bother for a thing. I feel good about telling you quality experience I got from this company MGP Mechanical because I believe if there is no room for growth in this town, economy enough for a compliment or two to be circulating for even your competition,, we have real problems . Also, I believe it helps our economy when we support up-and-coming businesses of hard-working people such as Austin's business, ours business, and all other hard-working people putting the effort in to do the jobs that a large percentage of this town can't do any more for themselves due to physical restraints. Austin is obviously very nice looking young man, with actual manners, sweet to animals , kind hearted ( somehow I can tell you that due to our conversation on doggy's, reveals a lot about someone, efficient and polite. And I'm pretty sure if you are one of those elderly that have a low amount you're able to budget every month to for fixes in your house, it's gonna be a company like MGP Mechanical or ours that's gonna be the one to help you because we will help you in spite of your financial issues and work out contracted payment plans to make sure our neighbors basic needs are met. It's not always easy to see when someone has moral integrity worth getting to know them , and Austin was one of those gentleman making the service call workers around here look good. I believe with this gentlemen, you'll only see him continue to succeed and grow with this new company of his. As long as the community is connected enough to all have a little bit of Internet access and can continue to spread good news about the good workers, people like Austin will benefit this town, just as Austin will benefit from it. Work that was done: We received what they referred to as a "changeover "from him as he was who my rental property owner hired. Although he is our competition, I would recommend him in a heartbeat as he did the service as well and my husband used to do the exact process for work and got to witness. He said he did it well too. I hope to see his business grow along with ours and others like it. Good people are out there, and MGP mechanical with Austin at the helm is one of them as far as I have seen today. Thank you for your service today, Austin I hope you have a wonderful night and I hope your business continues to grow and people continue to support you and your business and business skills continue to grow as much as you have a goal for it! Thanks again!

The plumber quickly diagnosed the reason for a toilet leak and efficiently repaired the toilet. He…read morewas happy to do a couple of other minor things around the house that we needed to be done by a plumber. The plumber and his assistant left the house clean and were extremely pleasant and easy to deal with. We felt their pricing for the work was very fair.

Quick to respond. Very thorough and helpful…read more I hope the jod preformed was worth the price

I used Ricks Service for the seasonal service of my Mastercool AC on my rental home. Being out of…read morestate, I relied on the professionals to service and maintain the unit as agreed upon. This was not done. It appears the water was simply turned off and on, but no cleaning or maintenance was completed. Some problems were actually created by the service. Here are the issues I found after having a "professional" examine the unit. Here is a list of the issues I have with the service work that was done very poorly, and even damaging. 1. As the tenants were moving out, I went by and saw the ac was leaking water bad. They were told the pan was rusted so that's just how it was. In looking at it, the pads were clogged and never cleaned nor changed or suggested to be done. I had asked specifically for this to be checked and changed if needed. A rusted out pan was not the problem nor was a solution provided. This situation resulted in a large amount of water and leaking water daily. 2. The overflow hose was directed to spray directly into the fan, which makes no sense and can create so many issues, including rot and rusting of the AC unit, ducting, and surrounding structures. 3. Almost 2 inches of dirt and silt was in the bottom of the tray. There is no way the accumulation occurred within 3 months time. This shows it was not cleaned out, and I wonder if it ever was for any of the previous service calls. All of this resulted is very low airflow, water wasted and potential damage to many aspects of the home. I do not see any way these are remotely acceptable, and they are actually negligent. I feel these are very strong reasons to leave an appropriate review, especially as I was never contacted back for an explanation or attempt to rectify

My furnace blower has been acting up for a few months, and then finally died completely. I had…read morecalled around, and was very unhappy with the service I received from multiple other companies. Everything from not having my call returned to not showing up when promised. I was talking about it at work, and this company was recommended to me by a coworker. I called, and got a response and an appointment almost right away. The repairman who came to originally diagnose the issue was very quick to diagnose the blower motor as the issue. My furnace is 40 years old, and, despite a large amount of effort on the part of the company, a replacement part couldn't be found. Instead of just telling me "can't find it", I got an explanation as to why. Mark got all the information about my house and existing set-up, and gave me options on a replacement unit. I went with his recommendation, and it was installed four days later. Everyone in this company was fabulous, from start to finish. The person answering the phone, Mark (obsensibly the owner), the installers and the original technician were all present, attentive, and listened to my needs. His installers were super friendly, quick, and made sure the job was done absolutely right. They exuded confidence and competency. So far my new furnace is quiet and strong, and I couldn't be happier with the results. I will definitely use this company every time going forward for all my HVAC needs, and would recommend them to absolutely anybody. If anything changes, I'll update this review.

Very happy with their service. Had multiple properties that needed trouble shooting and…read moremaintenance. Cindy got back to me quickly with information and a quote. Professional, reasonable, great service. Highly recommend!!

Our water heater ceased operating over the weekend. I called first thing Monday morning and…read moreCharles was at our home by the afternoon. He identified the problem and within an hour we had hot water again. Also compliment Ashley who asked for the make/model number and year of the heater to ensure Charles would be prepared with any potential parts to replace. Pleased with the prompt service and reasonable charge.

We had a leak in the water discharge pvc pipe on our furnace. The repairman came and gave us an…read moreestimate of 1 hrs work for $170. We said OK, go ahead and start. He had to go to Lowe's to get parts and returned to fix the leak. He fixed the leak and gave us a bill of $272 ??? The bill had 1.5 hrs of work because of the travel time which, of course, was not included in the original estimate. That's called bait and switch. Not a good practice for your company.