I hired Blue Diamond Pool Service (David Ceballos) to maintain the swimming pool at my rental property. During the first five months of service, everything went well. David consistently showed up every Wednesday as scheduled, and I had no complaints.
Unfortunately, after that, the quality of service steadily declined. He began missing scheduled service days without providing any notice. Instead of hearing from him, my tenant was the one who repeatedly had to inform me that the pool had not been serviced. Whenever I asked David about the missed visits, there was always an excuse, but the lack of communication continued.
At the end of May 2026, David advised me that the pool needed to be drained because the phosphate levels were too high. I spent nearly $500 to have the pool drained and refilled. Afterward, he charged me an additional $250 to restart and rebalance the pool chemicals. Given that expense, I expected the pool to remain in good condition. However, within about a month, algae began appearing again and continued to worsen.
Throughout this time, I also repeatedly informed David that the pool pump timer and speed settings were incorrect. The pump was only running at a very low speed from approximately 1:30 p.m. until 8:00 p.m. Each time I mentioned it, he would tell me he would check it during his next visit, but the issue was never corrected.
During July 2026, the service became even more unreliable. David frequently failed to show up for scheduled cleanings and never notified me when he missed a visit. Again, my tenant had to let me know the pool had not been serviced. I also could not get him to answer my phone calls or respond to my text messages. After several unsuccessful attempts to reach him, he finally responded on July 31, 2026, and informed me that he was ending my service. By that point, I had already hired another pool service because he had stopped communicating and the pool was turning green again due to the lack of maintenance and chemicals.
My biggest disappointment was not just the missed service visits, but the lack of communication and reliability. If a service provider cannot make a scheduled visit, a simple phone call or text message goes a long way. Unfortunately, after my initial positive experience, the service became inconsistent, communication stopped, and I was left paying significant costs while the condition of the pool deteriorated. Based on my experience, I cannot recommend Blue Diamond Pool Service. read more
