Never responded to my quote request for car detailing. An auto response would have sufficed.

we made an appointment to have our motorhome washed and waxed. they said Friday morning. Friday morning came and they didn't show up or call us . I called them and he said I will call you back as soon as I find out how far along my employees are. we hung around the campground waiting for his call that never came. someone else called and said sorry for the miscommunication but we're closed today due to the holiday. This place is very unreliable and very unprofessional read more

Terrible. Dishonest and complete liars. Hired them to detail 2 boats and also apply ceramic coating. They never washed one of the boats and very sparingly applied the ceramic. Total scammers. I took those picture after the boat was supposed to be "detailed". read more

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Do not waste your time booking an appointment with this company, they are scammers. We booked a week in advance for today at 10:15am, it's 12pm and no one had the decency to call to cancel, advise us they are running late, nothing. I hope the business owner understands that people have lives and cannot revolve their day around waiting for a car wash. It is very unfair that I plan my day according to this and get canceled on without a notice. When i try calling no one answers. This business is so unprofessional and will never succeed if they continue like this. 0 stars. read more

I'll try to make it brief. I did not see Yelp reviews before calling him - it looks like this is an ongoing issue. I should have verified Yelp first. On Wednesday I requested an appointment and the owner mentioned to me that he will be on Thursday (next day) at 8:00am. No show, no notification. Called back at 8:15am and he mentioned that one of his workers is not answering his phone and could not get in contact with him. He asked to re-schedule for Friday (following day) and that he will come himself. On the evening of the same day (Thursday) I sent a confirmation text and he responded: Yes, sir. Friday - no show, no notification. Called him, left him a voicemail. Send him a text. No notification. Waited for the whole day to end (maybe something happened). Nothing. He may be a good or not at his occupation, but most certainly not serious or professional managing his business. I'm giving the opportunity to another company that really wants to succeed. I will not recommend this business. read more

My car hadn't been washed in three months Blue Diamond came and made my car sparkle like if It was Brand new. I can't even tell you how dirty it was inside and outside but by the time Carlitos and his crew was finish my car was a totally different car it look better than the day I bought it the convenience that he offers by coming to your job or home and the price is just unbeatable. I trust Blue Diamond. read more

Awful service. Booked an appointment with him and was told he would be at my house between 8-9 am. 9 am came and went so I called asking what the status was. Owner said he was leaving Tavernier in 30 minutes. How can anyone with a reputable business be an hour and a half away from their appointment and not call to apologize or let me know. I waited around for another two hours before calling again, this time with no response. The owner never showed up to clean the cars nor did he call. Very unprofessional service. Do not use! I have added a screenshot with proof read more

I used Blue Diamond services several times and each time they left my car looking like brand new . They come to you so you don't need to waste your time . I will definitely keep using their services and recommend them to others . read more

No one showed up for my appointment and then would ignore my phone calls when I would attempt to call and get an update as to why they were not showing up. Had to call from another number to get a response after almost two hours of waiting they cancelled my appointment. read more

Don't waste your time. Made my appointment a week in advance. The day before I confirmed the appointment would be the next day at 7am. There I was on my day off up at 6:30am like an idiot thinking people would show up on time. The guy didn't show up until 8:30. It was raining that morning. It stopped raining at 7am. I paid for the "Green Diamond" package which according to their website includes "Green Diamond EXTERIOR: Pre Rinse, Foam Bath Shampoo, 2 Bucket Method Hand Wash, +Fine Grade Clay Bar, Dry with Microfiber Towel, +Machine Applied Wax, 2-3 Month Protection, +Water Based Tire Dressing No Sling, Wheel Wells Shine, Clean Front/Back of Wheels INTERIOR: Thorough Interior Vacuum, Cleans Small Cracks & Crevices, Wipe Down Interior, Dress All Plastics, Air Freshener, Clean Door/ Trunk Jams, Streak Free Window Cleaning, Blow Water Out of Every Crevice" My car didn't not receive a machine applied wax. again MY CAR DID NOT RECEIVE A "MACHINE APPLIED WAX" No "tire dressing" front and back of wheels not cleaned, even the spare tire on the back of my jeep is still dirty. The appointment was less than an hour long and my car was left dirty. Impossible to vacuum, wash and claybar in under an hour while doing a good job, not including anything else the packages supposedly includes. I sent pictures to the guy who answers the phone and said he'll send the car wash guy back. When I sent him the pictures he said they I need to pay for a better package. I'll post pictures. I'm sure I'll get a response on here stating I'm wrong but I'll let the pictures speak for themselves. You'll get the same car wash at the gas station for 20 bucks. That dirt in the door jam rubs off with your hand. Meaning if they used soap and water it would've came off. Found sand inside The guy ended up coming back and touched up the car which I really appreciated but it's still dirty. Not worth it. You can use the excuse of the package I ordered was a light clay bar and not a full clay bar but no excuse for the door jams and other issues. these are a few examples but there is more. Entire parts of the "package" I paid for weren't done. Do yourself the favor and get your car washed literally anywhere else. Looks like I went thru a automatic car wash. I'm curious to the reply( if I even do) that I'll get. Would be nice for them to fix the wrong but we'll see. read more

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Not Happy with Service, you won't be either if they also never show up to do work. Prices are not set on work but rather the type of car you drive. Bad practice as a wash can be $20 to 40 depending on your Chevy or ferrari. A wash is a wash and not a detail. DO NOT RECOMMEND. read more

Blue diamond has been detailing our cars for several years now, and I won't let anyone else touch them! They are professional, courteous and always on time. Nothing compares to their customer service and skills, they will leave your car looking showroom ready! read more

Very professional people, came to my house at the exact time that we scheduled my appointment. Cleaned and polished my car like brand new again and got a great deal for the job done. Super Happy read more

This is a one of the worst car washes I have ever had. If your looking to waste your money on a simple car wash this is your spot. You can tell these people just come real quick just to give you a simple car wash , head out and collect their money. My cars windshield is full of some sort of wax that was smeared on it. It wasn't even applied correctly.I would of rather had taken it to my local street car wash and I would of gotten a better result with those people than this company. Disappointed.... read more

Blue Diamond's response time, punctuality, professionalism are spectacular!! I am extremely pleased with the results and highly recommend them! They are very flexible and come to you!! read more

Been using this service for some time now. I have no complaints other than the Miami weather doesn't always agree with my car being clean lol. Carlos and his staff really make sure that you are satisfied. They work clean and diligently and their detailing really shows. He is flexible with your schedule which is the most convenient for me. read more

Blue Diamond Detailing - My baby...So fresh and so clean! - Auto Detailing Near Me - Tavernier, Florida

Do not use Carlos. He charged $500 for 2 cars and not only my car is worse but the interior smell very strong chemical read more

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Amazing! First and foremost, they were friendly and very informative, he took the time to explain every service, (Pink, Green, Black, etc). Secondly, he was right on time, which is very much appreciated. He left my car looking better than it did when I drive it out of the dealer. It is worth ever single penny, it shined like it never did before, simply amazing and the interior looks beautiful!!! I am hooked, I can't go back to those quick and cheap hand car washes, it is Blue Diamond and nothing else from now on. Thank you Carlos, for your time and beautiful detailing on my baby. read more

Blue Diamond Detailing - Auto Detailing Near Me - Tavernier, Florida

I use Blue Diamond detailing for more than a year on all my cars, my colleague now use them as well. I'm crazy with my car and I can see any spot or scratches and they take care of it better than I'll do it if I had time. Whether we are at our downtown office or north miami or home they will come. read more

Blue Diamond is my go to detailers.. Awesome service my car loves to get foam baths and it always looks amazing.. Thank you Carlos and staff for all your great work.. Definitely a HAPPY CUSTOMER read more

Blue Diamond Detailing - Auto Detailing Near Me - Tavernier, Florida

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This company it's no fear and honest In Orlando Florida. My best friend use the company for the service and go to his home to duet , the work it's terrible never finish the car and bad service. Please make sure don't use this company. The price cost to much for nothing. The service never finish. No responsibility. The problem it's my friend paid before finish the job by phone to trus the company. Never never use the company Blue Diamond detailing. Please. No honestly and no responsable. My friend so mad because he paid $310.00 for that service. read more

Horrible. Not professional at all. After reading reviews I assumed they would be good so I proceeded to go to the site to book which I was impressed. Then it went all bad. The guy Carlos emailed me to ask what time I wanted so I said 12? Meaning 12 is that fine.. no response so I assumed it was booked. Then I call him the day off to check status since it was a little after 12 and he said I never confirmed. I was mad be I planned by day a certain way. Even still asked about having another car done. He said he will be at the location at 2. But as I was hang up the phone I was mad and did saying it was ridiculous but not once did I say do not come. Now 230 hits and still no wash. So I call and he wanted to reschedule for another day. Smh. Waste a good part of waiting. Just the professionalism was not there at all. Next time I'm going to use those other companies that you have to book a week out. read more

Purchased a groupon for a car detailing as a gift for my father. When I contacted Blue Diamond, they said they do not work with groupons. However, if you log on to groupon and search them, there you will find the groupons they are selling! With the owners number and all. Buyers BEWARE! read more

Amazing, professional company who does outstanding work! Highly recommended. Punctual and on point which is hard to find in Miami. Call them for your serial needs. read more

Excellent Service. I made an appointment for a car wash on Sunday and they were there. On time! Washed, waxed and cleaned the inside. Car looks great and smells amazing. read more

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Booked an appointment, then got an email asking where I was even though I provided my address. On the initial booking I said 11 am, they emailed me saying 10 is better. They never showed up or contacted me. Unprofessional. According to my experience and the other reviews these people don't know what they're doing. A 7-11 car wash is better. At least it's reliable. :) read more

STAY FAR AWAY THIS HORRIBLE COMPANY. Absolutely horrible service, and customer service. "Detailed" (clean inside and out, and wax) My wife's car, leaving trash and dirt all over the all weather mats. Door, trunk jams were completely untouched left black with dirt. Tires were not shinned. Upon calling them to complain, they stated that "$50.00 is not a detail it is merely a car wash". When I asked them why the vehicle had not been waxed, the door jams and trunk jams hadn't been cleaned, and the tires hadn't been shinned they responded "the car was dirty". At no point did they offer to work with us, provide a follow up service, or a full or partial refund. I would definitely not recommend this company to anyone. read more

Blue Diamond Detailing - All Weather Matt - Auto Detailing Near Me - Tavernier, Florida

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I had scheduled an appointment for these guys to come out and wash my husband's car for his birthday. Their emails were unprofessional and they never confirmed the appointment beforehand, so I was already a little skeptical. Then they never showed up to our house. My husband called them 30 minutes after they were supposed to be there and they said they forgot about our appointment and would send someone right away. That's great, but they still never showed up! We waited for three hours and no one even bothered to at least call. I was very disappointed with how unprofessional and careless they were with our appointment. I sent them an email saying all this and to cancel our request because we will find another company to take care of our cars, and they haven't bothered to respond or call to apologize. Very disappointed. read more

Their service is awful. I had used them before and loved them. They have gone downhill for me. The last time they washed my car they did a C job but I called them this week because I don't know anyone else. He just didn't show up and when I messaged him, he rescheduled me and DID NOT SHOW UP again! I'm done with them. Really disappointed. read more

Blue Diamond has been detailing my cars for the last two years. They are professional and very detailed oriented. The cars always look brand new and better each time. They are flexible and come to your location. I would recommend them to everyone in Miami! read more

Extremely unprofessional! I booked an appointment for my 2 cars and was told that he would be here at 2pm. I called to confirm the appointment at 1:30 and was told that the driver was running 30 minutes late. I called back at 2:45pm when I didn't hear from anyone and received a text that said "another 30 minutes sorry". If I wasn't constantly following up, no one would have ever called me. Would NOT recommend. read more

I should have read the reviews before scheduling an appointment and taking the day off from work. Had an appointment at 1pm, never showed up. Texted me with some lame "Flat tire" excuse, and told me as soon as he got it fixed would come to my house. 6 hours later (I could change 25 tires in that time frame) still no show. Gave one final text at 6:40pm with no response. So, I cancelled my service! Horrible customer service from a "Service" oriented company. By the way, who the hell drives around without a spare and doesn't have either the knowledge to change a tire or a AAA card? Scammers! read more

like everyone else posted, i booked my appointment online after seeing their truck 5 houses down...problem!!!! they do not keep appointments and do not call to re-schedule. i have talked to carlos 3 or 4 times, and he says i will call you back in 10 minutes (3 times)..never happened. do not waste your time..they claim to be in the keys and only service your needs if you are convenient read more

Blue diamond detailing has awesome service they did 3 cars for us.. And they came out looking awesome. Super happy with there service will be using them every week. read more

Carlos and the his team are amazing!! They make all our vehicles look phenomenal. Super professional, always reliable, and perfectionist at making every car shine! And they come to us!! Can't get better service!! Calvary Kendall loves Blue Diamond Detailing!! read more

Blue Diamond just spent 36 hours detailing my 2008 Ford F-250. Needless to say, it looks better than it did the day I drove it away from the dealer. Very professional and honest detailers. read more

Haven't tried them out because they are kind of far from where I live but when I contacted them to request a quote, they responded within minutes and offered great customer service. If I'm ever in the area, I will definitely bring my vehicle here for detailing. read more

Hands down probably the only Mobile Car detailer I trust with my car. Had Carlos come out and apply the V-Mafia wax on my car to protect it from contaminants. A week later the paint shines as bright as the first day he did the wax. May I add the water beads up and falls right off the paint. I will continue to keep using his services, very impressed with the results. Unlike other car wash guys who don't take pride nor time to wash the cars. Blue Diamond works on the cars like if it were their cars. Recommend for everyone to do the V-Mafia package. Wish Yelp had diamonds instead of stars I would def leave them . Major read more

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I had an every other week appointment for our boat scheduled with BDD the two first times was great called and confirmed the appointments even cleaned my cars the second time. Even though they did not clean the bed covers on our trucks at all and said that was extra when it shouldn't be if it's PART of the vehicle. But it all went downhill from that second time around. When it was my third visit for my scheduled bi-weekly boat cleaning; never did they follow up to confirm their 2pm appt; like the first two times. I had to call them almost at 3pm to only get told we will be there around 5 sorry for inconvenience I had someone stay home cancelled their plans for the rest of the day to wait for them. Almost 6pm that day no call no nothing until again I had to call them and ask what was going on the owners excuse was we got super busy and delayed at this customers can we come tomorrow at 10am so again I said yes to this, for the next morning to come and not show up and this point I was beyond livid! Very unprofessional and careless company. Never did the owner Carlos answer my phones or texts after that it's been over 4 months since this happened and yet he hasn't even have the decency to call and explain himself for the unprofessional service he provided for me but like I said in a text message to him once I notice he did not answer me that I didn't need his poor unprofessional careless services anymore but I will find someone else. And needless to say I did I had called to my family's detailer Miami Luxe and they've kept it professional and always ALWAYS call and even send me a picture of their gps location when they're in route to me! Never again I will recommend or even dare to use Blue Diamond. read more

This has to be the worst service I've ever had to deal with. Submitted an inquiry through there website for a specific service and received an email asking for pictures, sent them pictures a day or so later and got a response later in the day with a price that was reasonable so I proceeded to make an appointment for which they never showed up and their excuse was "I completely forgot about you" they apologized and offered to do the job for free so we set it up for after 5pm Monday 3/18/19. So now it's Monday 3/18/19 7pm and still no one showed up, their excuse this time was "the time wasn't confirmed" when texts clear state after 5pm and they responded "that's fine".... so they advised they will be out on 3/19/19 in the afternoon and still no show, no call, NOTHING! I understand the weather today is not good but at least reach out. STAY AWAY FIND ANOTHER COMPANY THAT ACTUALLY CARES ABOUT THEIR CUSTOMERS!!! read more