Terrible service! Charged $240 for an electrical diagnosis. I picked up my Xterra as they were…read moreclosing. The Service Engine Soon light was on, also the VDS and Engine Slip warning lights. They'd parked the car a block away. By the time I got back to their garage, they were closed. Drove 20 blocks home. The engine was idling too fast and sputtering when I accelerated. I called Reza at I C in the morning. They were too busy to check the car. Decided to drive to my own mechanic. Engine started but died every time I put the car in gear. Had to tow to my mechanic. He put it on the computer. Definitely something was wrong. When he opened the hood, the cable to the air sensor was unplugged. Plugged it in and everything was OK. My mechanic called Icy Cool, said it was their fault and they should give me a refund. They refused. I'm out $240 + cost of tow. AVOID!

Reza and his techs at Icy Cool really live up to their name. After going through one of the hottest…read moreB.C. summers on record, I can look back on dozens of Cool, comfortable trips thanks to the knowledgeable and thorough work done on my 4Runner at Icy Cool. They don't mess around installing used or rebuilt parts. Their installed components are from reputable manufacturers. The prices are somewhat higher as a result. But their service AND parts are all guaranteed to perform. I give Icy Cool 5 Stars for results, as promised. Their name says all you need to know. Why go anywhere else? Gerald Moores

excellent deals, honest and family owned. derek and ryan keep up good work…read morei highly recommend the lube shop to the community money well spent to maintain cars....

1) Upsell Through Misrepresentation of Services…read more I came in for an oil change. Upon arrival, the staff tells me that there is sludge on the oil tank cap. He tells me that it is necessary for him to flush the engine before he is able to proceed. I say okay and was ushered back into my car. Within a minute, I go back out and ask the staff to not proceed with the flush. The staff says that he had already flushed the engine and that there was nothing he could do about it now. During the rest of the service, I ask more questions about the legitimacy of the service and the staff member tells me that the internet cannot be trusted. I then call the Vancouver Volkswagen dealership and confirmed my last oil change service date I did with them as well as mileage. The Volkswagen dealership relays that given the time and mileage between the oil change, that sludge formation was highly improbable and that if that was in fact the situation, that that would indicate a severe problem with the engine. I asked the staff if there was anything wrong with the engine, to which he says no. I argue that given the information provided that a flush was unnecessarily and that the staff had either misdiagnosed or mispresented the situation and service needed. The staff refused to acknowledge any wrongdoing. 2) Repeated refusals to honor agreed upon solutions Following the issues mentioned above, I spoke with the manager and he told me that he would refund the amount for the engine flush. He said that he would speak to his supervisor and that the refund will be processed the next day. The next day, I called back and the manager said that he could only refund half of the amount back. I was reluctant to the refund amount but agreed. Following the call, I posted a review on Google illustrating the interactions above. Half an hour later, the manager calls back and says "I saw your review on Google, no more refund for you", dishonoring yet another refund agreement.

I have a 2011 Honda Crosstour with approx 222k km. I device this vehicle regularly…read more brought it in for an oil change. They recommended I go for a full vehicle inspection since the vehicle has a higher milage. I agree to the "service B" for $95 After the full inspection and oil change, there were a few surprises. The following needed immediate attention - flush transmission fluid - change timing belt - rear diff fluid However, all of these were changed at 197k. I showed them the invoices fro the other auto shop. They say maybe the other guys used inferior products. That's why it needs replacement... Incidentally, mr. lube charges same for synthetic oil change and does the inspection for free

I've had the pleasure of having a few of my vehicles serviced by the staff here. From the front of…read morehouse staff to the mechanics, the service and work has always been top notch. The staff is very knowledgeable and they stand behind the quality of their work. Highly recommended!

Highly recommend. Its a rare occurrence when you come across a Mechanic that you can wholly trust…read more These guys are it. Completed various thorough checks on my elderly Mother's car. This included calling the Dealership to see if there was any recall notices for that vehicle, in order to save us money. Good Guys, will patronize their business in the future.

I am very impressed with the prompt service and HONESTY! I was told by another mechanic shop I…read moreneeded a costly repair in which I fully believed I needed done. After their diagnosis they told me that repair did not need to be done. They also advised me on the warranty of a part and did not try to just sell me a replacement. I will be returning to have all my repair & maintenance done through them.

I am really glad that I took my ICBC claim to this location. Partly out of convenience as when I…read morehad originally called they offered to come and pick my car up for me. They have really nice courtesy cars (and right beside the Ford dealership that I bought my car at). My car was ready ahead of schedule and when I picked my car up it was detailed and looked & smelled better than when I bought it. About a week after I picked up my car, the business called me to see if I was happy with the work that they did and if there was anything else they could do for me. The business is a family owned and not a big chain. But they care about the quality of work that they put out. My original review was left at the wrong business as similar names so I have rectified the situation.

This place continues to excel in the work they do. I returned to this place for a free detailing…read moreafter a year and Dean was generous enough to honor this offer. I asked if I could pay extra for a wax and he even threw that in. I dropped off the car and they gave me a ride home and back. They worked on the car for 4 hours and the car looked brand new after. I'm very pleased with them. They are very helpful, professional, friendly and customer oriented. I'm writing this not because I got a free detailing but really want to recommend them since they are so good and it's important to support good and honest business! Highly recommended!

Great people who enjoy what they do and it shows in their work abd they go out of their way to do…read morelittle things that were not even expected. Very happy with their work.

This time I went in for what I thought was an issue with my tires but it only took Trong less than…read morea block to determine that I was wrong.. bearings .. dang bearings were rubbing and so I trusted my primary ride to Trong and Peng.. she rides like brand new..what a sigh of relief to my ears ( no more humming) and to my peace of mind that I'm safe from those " specials " peeps who don't care about anyone else .. you know who you are As for HTV.. let it be Tires.. engine or body work, I don't hesitate in recommending Trong

I LOVE these people! I have been going to M&N Auto for more than ten years now. Always reliable…read moreservice, never pushy, good explanations for suggested repairs, and top quality work!!

I come from a family of mechanics - across the country. When looking for a new mechanic, I have…read morethem to reference. I went to M&N when my mechanic nephew, who has looked after my car for years, moved to the Island. At M&N they are honest and VERY fair in fees for service. They will not sell you on things that you don't need, or inflate the prices of parts. They were able to take me right away and also did the needed repair very quickly. I will never go anywhere else and am so relieved to know I have a mechanic that I can trust. Thanks Sov!

Great price for An oil change! Guys were very friendly and honest about what needed to be done to…read moremy Jeep. $55/oil change including full inspection and tire rotation. Didn't try and up-sell me at all and had me in and out within an hour and a half. Cheapest oil change in town!

Do not go here... they will rip you off…read more I took my car in for a checkup and they stated that my tires were end of life and needed to be replaced. I pointed out that was impossible as the wear bars were not even halfway down and yet they still insisted they needed replacing. I left and went elsewhere were they confirmed tires were perfectly fine and no issue at all. Do not let anyone go there that would believe these con artists.