This is one of the best smoke shops I've ever been to. Not only because they have fresh product, and the great service the way they run their business is fair and they have so much integrity. But I like most sometimes they open early not because they have to, but because they want to. I like their business model structure and I know they will be successful in the long run. read more

Prices are double compared to every other shop ... poor selection and the service is terrible. Guy treats you like trash because of their beliefs. read more

Great selection of items and very helpful staff. Prices are average compared to other shops. I went in in particular searching for fruity flavors that I really like, the guy working there knew exactly what I would like. read more

they Sold me a pack of wine black and milds for $10 and a week tried to sell me the same pack for $12. They refused to give me a name to make sure the prices were correct. also offered to sell them to me for $10 if all I had in cash was $10 but sense I had $20 refused to sell them to me for anything other than $12. Poor service, unkind, a thieving business. read more

Good guys, nice Palestinian owner, really appreciate their shop. I get everything from them. They are respectful and sell quality products. The price is good too. Recommend definitely. read more

My old account can't lie I was upset at the loose leafs and I deleted it so can't remove the review but we had a talk and they right it's the manufacture that sends it to them they just the middle man. Now every time I go here it's all love and I feel dumb for leaving a bad review. No pressure I volunteered to fix it ... good family owned business ... appreciate having friendly people when you come into the store to shop. Always good vibes and I never stopped going anyway lol. Good location right in a shopping center near 7 eleven read more

Bootleg products .... Loose leafs always thin and rip even at the one in pleasant hill soon as I saw the guy who was mad I told him they were stale last time at pleasant hill knew I'd never be back at the San Ramon one read more

Blue Cave Smokeshop - No other store has these this thin smh bootleg AF - Tobacco Shops Near Me - San Ramon, California

Dude purposefully sneezed on my item after he had to put back one thing and grab another. Then casually says "it's not COVID" while handing me the item. Total creep. Never coming back here--I suggest you avoid these people, there's something super shady about these guys. Was forced to come here several times when my usual shop temporarily closed in 2020, every time I've come here the guys have acted like you're entering their private home and should be honored that they get up to help you. Sneezing on my item because he had to actually perform a task was the last straw. Should be reporting these dumbasses to the health board. No masks. Also, the juice I got here tasted like it came from a porta potty. Legit the most off-brand crap I've ever tried. Luckily Smooth Leaf up the road is open again, which is far superior in every way and the guys there are genuinely nice and helpful. read more

I cannot say enough good things about Blue Cave and the shop staff. I came in about a week or two ago to purchase myself a new Puffco Peak Pro and Zack went above and beyond making sure my experience was top notch. They have an awesome stock of everything you need to upgrade your smoke sesh as well as some harder to find gems of products I came across exploring their shelves. I highly recommend you drop by and give them a visit, you won't be disappointed! Thanks again Blue Cave I am so stoked on my new Puffco! read more

I always buy tobacco for my hookah, and this particular store is on comfortable location. The variety of products is always on top. Staring from actual hookahs and ending with e cigarettes like puff or juul. Guys on the front will always help with the products and they are super friendly. read more

Alright my first review got deleted because it wasn't descriptive enough. I stopped by this shop on a beautiful Wednesday afternoon on whim in search of a decent pipe. I should've been suspicious when the total was $50.00 flat for a small pipe. I'm new to town so I'm not familiar with the prices of this smoke shop. I barely used it twice and the magnet on the piece broke on me. I went to another shop in Castro Valley and the exact same piece was listed for $20.00. The same piece is $10 on eBay. I got played hard, this man out here charging me 5x market price. None of the employees were wearing a mask either. Shop somewhere else! read more

Blue Cave Smokeshop - Market price - Tobacco Shops Near Me - San Ramon, California

Adam helped us with the purchase. He was very helpful in giving his feedback on different products, and recommending the right product. He was honest in explaining the drawbacks of the products too (which not many people do, they just try to sell) I will definitely go back read more

I stop by from time to time to check out new products which they always seem to have, the service is always great, and I never leave not have feeling very welcomed thank you for being such a wonderful establishment read more

They dont have a wide selection of products & (3 stars on customer service)... not worth the drive unless you live in San Ramon...

I went to four smoke shops in the San Ramon/Dublin area and this place hands down has the best selection of glass pieces. Also, the gallery style walk through of floor to ceiling show cabinets filled with water pipes is pretty breathtaking. No place can compete and every smokeshop knew it. I was asked inside questions and I was more than happy to answer. They were the only shop that filled with water and let me draw to test how each piece pulled. That service as well as selection sold me. I am positive I got a great piece at an amazing deal. read more

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They have a lot of stuff, but on multiple occasions I've walked in and the staff are sitting on their phones watching something. They continue to watch while I ask for stuff and don't make eye contact for the entire encounter. Seems pretty rude. I've since changed to Smooth Leaf right around the corner. Customer service is much better! read more

I had a great experience here everyone is friendly and very helpful Very extensive selection of items very cost effective read more

Blue Cave Smokeshop - Experts in customer service - Tobacco Shops Near Me - San Ramon, California

I used to not like vape shops so much that I had been buying online for years. This shop changed my opinion. Great selection, fair prices and amazing people working there. I really think it's a 5 star place. Bought 2 new devices and juice there, and everything was 100%! They have a HUGE selection of glassware too, in case you are looking for it! read more

I stopped in here because we were at the Goodwill in the same complex. I told the guy working that I had a broken glass bowl and was looking for some type of adapter or ring or something that I could put on it. He knew what I needed and gave me one of the little rubber tube things on the house! I also bought a bottle of the 720 cleaner. You could spend hours in this place just looking at everything. I'll be back! read more

Always loved this smoke shop, and now I love them even more. I called to see if they were open and instead of allowing people into their shop, they will deliver to you. I told Saul and Zach what I was looking for, and they brought everything to me to make sure I got exactly what I wanted. They never had to get out of their vehicle, kept the windows up showing me my options and stayed completely safe. Highly recommend them, and thank you for your excellent service and positive attitude during this tough time read more

White boy who works here is the man! Made me want to spend more money helped me look through hella stuff, didn't mind how much time I was taking! For sure be back for my next smoking endeavor read more

Blue Cave Smokeshop - Pipe - Tobacco Shops Near Me - San Ramon, California

these guys seemed alright for a while but they started selling me defective e-cigs. two of them basically broke after the first hour, then I went back to see if they would compensate me for the defective merchandis, and they offered me a 5$ discount on my two broken e-cigs. if that wasn't enough, I took their $5 discount and bought another one which turned into that burning throat e-cig after 36 hours. they are selling old or defective e-cigs on purpose. no integrity. these guys are crooks. I spent at least a thousand dollars with them and they sold me defective merch. shame. read more

I purchased a vape device in an attempt to quit smoking about a month ago. that experience was fine the rechargeable batteries that came with it were horrible and went dead about 10 days into it. I brought the device back yesterday only to find a rude kid behind the counter on his laptop and phone. I was ignored by hi Mk m and it took me saying excuse me TWICE! before he acknowledged me. I asked if the owner was there he shook his head no so I went on with the business at hand I told him the Vape was recently bought and is now not working while I handed him the device he said there's oil everywhere well the device takes oil and when you lay it down it leaks I don't think it supposed to leak according to everyone else that I talk to you but he wanted to accuse me of miss handling the device and that's why it wasn't working however he put two different batteries in it and it worked so he said oh it's just the batteries well that's a big situation because now I have to buy batteries when the dude made me believe that the batteries came with the device ! when I expressed my dissatisfaction with his response he just laughed at me not believe it I was amazed that this guy was working there and was behaving in the way he was either he's the owner son or he's a disgruntled employee which ever one it is I spent over $150 at that place and I expect some level of customer service and I have received none! read more

This shop is awesome! The guys have great customer service and you always know they are open when other shops are closed. There glass is by far the most superior in the East Bay! read more

This place helped me find a vape that's a closest draw to cigarettes so that I can quit my cigarettes. I've been smoking more than half a pack a day from 14-31 yrs old, stopped when I was pregnant and while my kids were still younger, then I started again about 5 years ago. I don't want to quit smoking cause I enjoy it, but it's just sooo complicated to smoke cigarettes now and it's really bad for your lungs. I tried vaping once before and it's just like inhaling air, but I'm glad this place was able to find me a vape that feels close to smoking cigarettes so that I can replace the cigarettes. read more

Was sold an already open bottle of e-flavor. Did not get a chance to sample the product. Went home and tried a small hit of the product and did not like it. Refund was not given when I went back to return. Not happy with service. read more

I happened to be in Pleasanton this afternoon and remembered that I needed more vape juice. I looked on Yelp and found that Blue Cave #3 was in San Ramon. I drove there and was helped right away. The guy that worked there found me a good juice and rang me up. It was a good experience! If I'm in the area again I will definitely come back. Thank you Blue Cave! read more

EVERYONE @ Blue Cave Smoke Shop in Ssn Ramon right across the street from Safeway by Nation's is OUTSTANDING I swear each person who Works/Owns or Manages the shop continuously goes abo e & beyond EACH TIME we are their. I myself gave over 30 years of Sales experience in Advertising & a few other fields & these guys aim to please. They help their clients no way are they pushy to make a same. God s honest truth I cannot think of any other store that share these wonderful traits. reviews actually 1 & it would be nice if people told the truth instead if lying. People yes men too love to complsin & makd up stories jyst lije a toddler. I wasnt even at the store but the product they were lying about the Jule cigarette as i have seen it on the shelf since I started shopping there. The Jules havd been on the shelf since they opened. This nasty customer woukdn't appreciate nice, helpful welcoming people if they fell over them. I will say I am a VERY picky lady & I have to say besides appreciating this staff which I will again is genuine / fabulous / fully aware of their products is such a rarity. I would not search elsewhere as this entire shop is golden. go there & enjoy. As all could benefit by these men here at Blue Wave. A Very Grateful Customer, Stacy Sullivan. read more

This shop is an unexpected delight for this realm of the burbs. The customer service will make you feel like family and their glass selection will make you feel like you are anywhere but San Ramon. Check 'em out, they won't disappoint. read more

I personally won't be spend any more money at blue cave again, poor costumer service (in person) and rude employees (over the phone) being my main reasons. The selection is decent but not great and prices are standard for the area. read more

THIS PLACE IS AWSOME! Had the pleasure of entering this NEW smoke shop NEW manager and owners. Very experienced in the items they cary. Huge vape selection and many awsome glass peices. That have a (GLASS ROOM) Super dope. The prices are affordable with great pricing! The New spot is great! read more

I have the highest rating for the products and the staff...they are helpful and respectful and prices are fine. They have been there thru the pandemic with grace.... read more

Can't recommend this place enough good selection nice and clean and the staff and owner are just cool and easy ta talk to not ta mention it's right around the corner from my house BONUS !!!! You can't go wrong here from glassware to vape gear and e-liquid the prices are more then fair and the experience is always positive a+++++++ for these guys read more

I have bought many items at the Blue Cave and spent a lot of money over the years; however, I will no longer give my business to them anymore. When a person is a regular customer and clearly honest comes in with three torches that were purchased the evening before having to go on a trip back east for 10 days to return them because two failed to fire up completely from the first try and one that snapped and broke from the second fire to return them and tells you that he can't take them back because they won't get their money back is unbelievable. I was told that if I brought them back within 24 hours they could have done it. So which is it they don't get their money back or they don't want to do it?? Poor business practice. The "boss" stepped in and said ok you can return one particular torch but next time come back within 24 hours. I again told him I had to go out of town the next morning and had just returned last night and this was my first opportunity to come in. If you ever shop at this smoke shop make sure you try any products you buy in the store and during the next 24 hours so you can return it within 24 hours. After spending about $65 on torches that don't work that is the LAST time I will ever shop the Blue Cave. Be careful!! read more

These guys have always provided great customer service and good prices for what they provide. MUCH better selection and better prices than Nexus right down the block. They often give samples if you're interested in a product you haven't tried and very friendly. Family owned and operated is also always a plus in my book. Keep doing what you're doing- you're awesome! read more

Best shop in town for sure. The guys that work here are super friendly. Bought two bongs from here and they are absolutely amazing.

Super helpful and very nice! I probably won't go anywhere else to get what I need (unless I'm out of town)

great selection of glass everything you can need/want. also very nice people who own & run the shop.