The front desk staff is unprofessional and was being inappropriate when I walked in. They were talking about patients behind their backs and were not paying attention to anyone in the lobby. Avoid this practice at all costs! read more

The people doing the work seem to be good. However, the service is extremely poor. Example, in June of 2025, they told me that I needed a crown and did that work. Evidently, that work exhausted my insurance. They had me return on Oct 30. They told me I needed a number of X-rays and other work. But they did not inform me that all of that would not be covered by insurance. It would have been easy to tell me that I needed the preventative x-rays in early 2026 when insurance would have covered the cost. Beware of this dentist, they focus on money to the exclusion of the patient. They recommend crowns and additional procedures that are borderline required. read more

Sarah and Wendy were my hygienists. They were great. But I'm unimpressed with the service and tactics overall. They quoted me over 5k for some dental work that I didn't need. I have been to 2 offices since and neither of them have recommended what this office did. Highly disappointed. I also asked to be taken off the contact list and I still receive communication so I just blocked them. read more

Very clear with the information and very good doctor who made me feel comfortable very good dentistry.

Horrible costumer service Calls are not returned in a timely manner Poor service work on my dental repair Give you the run around on being refunded for poor service. ​ read more

Horrible treatment, customer service, and management!!! Too many dental options to accept horrible treatment. read more

Avoid Ash Dental Group at all costs. Paid in full for a procedure they refused to complete and then denied me a full refund for the unfinished service. completely unethical business practices and poor customer service, beware before booking! read more

They are salespeople not dentists. Dr Bockhorst tried to tell me I needed $6000 worth of work that no other dentist has ever mentioned. I should have read the reviews here first before going as this is the same in most of the reviews. I love my hygienist Heather and if I could just go for cleanings and never see the dentist I would return. read more

Walked out. Why? Showed up ten minutes early but was treated as though I was late because I didn't fill out paper work in advance. (?) Who does this? In my experience, absolutely nobody. I have several other doctors for medical issues and zero of them have ever treated me this way. I went back to get a cleaning on a first visit and they said they "might not" have time for that. Well, I own my own business and have another job as well. I do research, hold a PhD. I'm building a new home and involved in more than one real estate transaction. I would like to get my teeth cleaned, x-ray, etc. I showed up ten minutes early. There were multiple documents about how they would charge me for missed appointments. Would someone explain me me what makes them so special? Then I jump onto yelp and I see THREE stars. Well, that's about right. I just wonder how they feel being treated like they treat their customers. Their behavior just makes them look greedy. I genuinely hope I freed up some time for the next poor customer so they are able to get the care they deserve. read more

The qualit, care, and service I was provided wasnt what I thought it was paid for. it was poor quality work, to have paid thousands of dollars. and I requested a refund but no actions were taken. read more

I saw different dentists in my life, because of moving, but Blue Ash Dental Group is by far the BEST! My dentist, Dr Laungani, her assistant Shannon, and the hygienist Wendy are superb! I had new crowns made and it looks absolutely amazing. And not to forget the front desk employees! They made me feel so welcome. Every one is so friendly and nice and explain everything so well! If you have the fear of the dentist visit, or ashamed to see the dentist, they take hour fear away! I highly recommend the Blue Ash Dental Group! Julie Schubert read more

I came to BADS today for my clean and check. Wendy greeted me with a smile and enthusiasm! She is top tier of hygenists in her field. She projects professionalism, knowledge, efficiency and friendliness during my time there. The session is topped off by a visit by Dr. Dettmer. He is also a friendly knoledgeable dentist. He came highly recommended by a personal friend. I'm glad we made the connection! RDF read more

This place is more like a proctologist's office! Honesty and integrity, not here. Was charged for a full deep clean and received a shortened cleaning because the DA didn't know how to schedule appointments. 20 minutes for a deep clean doesn't cut it. They will also not do an annual cleaning without a deep clean first. read more

My family was looking into a new dentist since my former dentist had moved over an hour away. I decided to try Blue Ash Dental since it was close and seemed to be a nice office. That was the worst mistake I made in 2021! They claimed everyone in my family needed much more dental work than necessary, along with over charging us, and on top of that doing shotty dental work that left us all in extreme pain. They filled cavities using temporary fillings that had to be fixed by another dentist, and the new dentist confirmed that much of the dental work they charged us for was unnecessary along with done poorly. The only nice thing I have to say about this establishment is that Sarah, the dental hygienist was extremely awesome......I hope she found a new place to work that matches her performance. I would highly recommend avoiding this place of business. read more

Went several years ago first thing they wanted to do was replace all my fillings that were not even 10 years old. Then they were pushing invisiline. I didn't go to a dentist for 3 years but I finally found a wonderful dentist last week who looked at my X-rays and told me all I needed was a cleaning. read more

This is the absolute worse place. Please be aware that the dentist have been asked to be sales people and nickel and dime you. My children were given services that were not approved by our insurance and they knew it. I brought into a "room" to discuss the charges I would get billed, as if I was buying a car. Stay away. read more

College daughter needed to establish with dentist while at school. Charged $500 for an initial cleaning and then told she needed 10 cavities - she's only had 1 cavity in her entire 21 years - and they wanted her to pay $5000 for 10 fillings and prepay and come back later to have the work done. Thank goodness she told them no - still out $500 for a cleaning. AVOID read more

So very disappointed! I turned 49 this year and and been with this practice since I was very young and they operated out of a house. I brought my wife and then our daughter who is now 14 and been coming since she was very young. We were informed they are no longer seeing children under 16 with no exceptions. They even canceled her appointment in the fall without notifying us. We are all moving to a new practice and do so shaking our heads. There is no loyalty what so ever, and for that fact alone I would recommend finding somewhere different. read more

Please be very aware of this company. They claim dental work is needed that is not, overcharge and put fees on the bill that are fraudulent ( claim they have to charge extra for "clean tools, along with fees they can't even explain) They will ask for payment in full upfront then charge more than double what is quoted, and leave your families mouth in pain. However the dental hygienist Sarah is excellent and very personable. read more

Worked out an arrangement to pay on a procedure in installments. I decided to not go through with the procedure and they still hit my credit card for $1100, and refuse to refund it. Total scam artists! read more

I grew up with my dentist being my mom's best friend, so when I moved to Cincinnati I was nervous about finding a new dentist. I learned about Blue Ash Dental through Quidwell and I am so glad I did. I have seen multiple dentists and hygienists in the office and everyone has been so wonderful. They do an awesome job making me feel comfortable, especially during Covid. If you are a person who worries about going to the dentist, this is a great office to make you feel at ease. read more

I have never been so nickel and dimed by a Physician or Dentist in my life. I've had thousands of dollars in dental work done here recently and I just learned that Blue Ash Dental Group has been charging me an extra $10 a visit to cover their COVID-19 Personal Protective Equipment costs - air purifiers, employee masks, gloves, etc. Their Billing Manager, Randy insists that this is common practice industry-wide. It most certainly is not. I hope the $30 was worth it to them. They lost me, my family, and any future referrals as customers. Considering that this practice is CLEARLY all about money, this wasn't a very smart business decision. read more

I have been going to the Blue Ashh Dental Group Qi it's my daughter for the past 4 years and I couldn't have asked for better dentist for both of us. They make us feel very comfortable and provide the best care. I will be sticking with them, no doubt! read more

Worst patient care/ customer service ever, will never go back. They always reschedule the appointments, can't keep hygienist but still accept new patients when they can't accommodate to the patients they currently have. The manager Elaine is extremely rude and speaks over you without listening or reason. Dr. Shane would be ashamed of what has become of his practice. read more

Linda was my hygienist and is very kind and knowledgeable. The whole staff is very professional and welcoming. Definitely recommend this office. read more

Everyone is very nice and friendly. They are funny and energetic! I have been going for years but this past experience was one of my favorites. I had Hannah and she taught me so much I didn't know about my teeth but in a good way! Definitely recommend them! read more

I've been a patient of Doctor Shane's for several years now and I have to say that before finding this practice I completely dreaded going to the dentist. I no longer have those fears! You will receive gentle and professional care from each and every dentist at this practice. And the office staff are very friendly and welcoming. read more

Blue Ash Dental Group - General Dentistry Near Me - Cincinnati, Ohio

See all

BEWARE! I was told by Dr. Sama Alkalaf after having no prior dental work that I would have to have a root canal on a tooth. I was told this was the procedure that was needed, and they set me up with their billing coordinator so I could pay in full and get scheduled. There was no discussion of a possibility of failure, no discussion of other options, but just that this was the procedure that needed to happen. I scheduled for the following week since I was told if untreated it could get worse. After a very painful 2.5 hour procedure (the numbing wore off three times), I was told I had to go see a periodontist for "crown lengthening" since they needed additional room to place the crown. This was NOT mentioned as a possibility prior to being in her chair that day. I left their office so upset after this horrible procedure, and now additional procedure I somehow magically needed to now go get. Immediately, upon sitting down with the periodontist he told me that they most likely wouldn't be able to do it from the looks of the x-rays sent over. The periodontist told me that if Blue Ash Dental group had sent the x-rays (prior to the root canal) over to an endodontist (as most do for questionable cases) that they would have informed them NOT to perform the procedure since there was not a high likelihood of a good outcome. There was clearly a lapse in judgement, and unfortunately I'm left with the outcome. Additionally, Dr. Alkalaf did not even fully perform the root canal as there were additional areas that she missed. So even if they were able to crown lengthen, this would have failed regardless due to a poorly performed (and PAINFUL) root canal. Now, due to the bad judgment of Dr. Sama Alkalaf, I am proceeding with an implant, but unfortunately, this is entirely out of pocket as Blue Ash Dental Group used up most of my annual insurance maximum benefit on a procedure that was entirely unneeded and ill advised. In effort to provide a fair review and full transparency, they did refund my out of pocket cost, but the $1,000 that my insurance paid was used up by this unnecessary procedure. If had been properly educated by this office on the risks of failure that was obviously very possible, I would have directly proceeded to the implant route and would have had a good amount covered by insurance. For months the office manager, Randy, stated that we should be able to put the insurance money towards the crown restoration (the portion needed after the implant itself), but apparently the owner of the practice (Dr. Detmer) said that refunding my out of pocket was "more than fair." I'm glad that he thinks that they have been fair with their poor decisions, but I felt the need to share this experience on this review, and others can decide that for themselves. The amount of pain, hassle, frustration, and money this office has caused from a bad decision is unreal. If they tell you to let them do a root canal, go to an endodontist who specializes in it; it will be the best decision you can make. Sara Roberts, my hygienist, was amazing though, and I will miss her! read more

Very friendly and professional staff. I have had no waiting time to be seen. Taylor, my hygienist, and Dr. Bockhorst are the best!

Be very careful. $50 fee if you cancel your standard cleaning appointment with less than 2 business days notice (policy is included in the initial agreement you sign but issue is not called out). Additionally, the practice requires pre-payment out-of-pocket fees rather than billing you post-service. read more

I have been going to Blue Ash Dental for many years. Recently I had to reschedule an appointment due to a sudden death in my family and even more recently attempt to reschedule again because I needed to go out of town for my job last minute. When I called to reschedule I was told that I would have to pay a $50 cancellation fee. This did not sit well with me and after asking them to reconsider their stance on charging me and consider how long I've been a patient, I received a text message saying that they were unable to accommodate and I would be charged $50. In the world we live in today, my opinion is that this is a cheap and short sited way to run a business. While I understand that rescheduling causes an inconvenience, I find it difficult to believe that the staff doesn't have other stuff that can be done during this time. While $50 isn't the end of the world, the fact that they chose this option over the lifetime value of a customer (patient) is not something I will ever agree with. I do not recommend going here, I will be seeking out a new dental provider going forward. read more

Dr. Detmer at Blue Ash Dental and his staff are great - very professional and thorough in taking care of my teeth. Any time work beyond cleaning is needed, he always explains the procedure and does what he can to minimize discomfort. read more

Honestly it was the best dentist experience I have had. Clean, modern, quick, easy, friendly. I'm not sure what else to ask for.

Crooks. They charged me $200 took two X-rays. I had a severe toothache that needed removed. I had taken antibiotics a week prior to be sure they could. They wrote me antibiotics and schedule me a appointment at a hospital where there oral surgeon wanted to schedule me another appointment to get it removed. So that's two separate copays and third coming but I would not. read more

I have gone to Blue Ash Dental for many years. I love Dr Reynolds! He has great bedside manner and does a lot of humanitarian project in other countries. I love Candy, the office receptionist too! read more

I have been going along with the whole family to Blue Ash Dental Group for over 15 years and I have nothing to say but to speak highly of the practice, staff and proficiency that runs that place. Great people and great service. read more

I've been going to Blue Ash Dental Group for over 15 years. I highly recommend them if you are looking for a new dentist!

For me, this was a terrible experience. Extremely poor customer service. More of an assembly line operation than a family practice. You're just a number (insurance number preferably). BTW: They will" force" you to provide your SSN. Even if you're paying cash at time of service. I don't want anyone, "obsessed" with gathering my irrelevant personal information, working on my teeth. Very cold and impersonal. I will not go back. read more

Misleading. I called for an appointment for my daughter and told them I could not tell if they took my insurance. They were very friendly and told me they would look up my insurance information and get back to me. They said I could cancel my appointment if they did not take my insurance but that I should make one anyway because they were so booked. My daughter's appointment date came and I assumed everything was good because I hadn't heard from anyone. They took my daughter back for a cleaning while I stayed up front work to out the insurance information. I was lectured by several staff members that it was my responsibility to have found out about insurance beforehand. Sure, it's my responsibility, but I wouldn't have left it up to them had they not volunteered. When they told me they couldn't determine whether or not I was covered, I asked them to not perform any work on my daughter to which they said they were already done. I ended up paying $244 out of pocket for my daughter's cleaning and was told that I should follow up with my insurance company to see if they would cover anything. read more