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Terrence S Poole, DDS

3.7 (3 reviews)
Closed • 9:00 am - 2:00 pm

Services - Terrence S Poole, DDS

Cavity treatment

Dental exams

Teeth cleaning

1 More Service

Tooth filling replacement or repair

Terrence S Poole, DDS Photos

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3 months ago

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David J Franz, DDS - Dr. Franz and his daughter, Maggie.

David J Franz, DDS

(16 reviews)

I chose Dr. Franz because at the time he had a five star rating on yelp and was covered by my…read moreHumana insurance. I appreciated that there were pictures on his website which allowed me to see that the entrance is very handicapped friendly, as this is a must for me. The doctor himself seemed very competent and friendly. After my cleaning I was not asked for money upfront. That might be because the person who usually takes payments was not there. I was shocked when I got the bill and discovered that it was over $300 AFTER Humana had paid their portion. For just a cleaning and bite wing x-rays?! But, OK, I don't generally have a lot of problems with my teeth, so I was just planning on asking to go in less often - every nine months instead of six for cleanings. Recently I was having some pain (not sure if it's sinusitis or tooth problem) so I called the office to attempt to get an appointment. I called three times a day for two days straight and only to discover that apparently they are not answering the phone anymore. I'd get a recording asking me to leave a message and they would call me back. I did that. Never got a call back. This doesn't seem like a very efficient or caring way to run a business. When I started searching for another dentist I discovered that I cannot use my Humana Insurance there anymore. Altogether not a great experience!

** DOUBLE CHECK HE'S STILL IN-NETWORK BEFORE EVERY VISIT!! Or risk hundreds of dollars in billing…read more** The office setting isn't the whole picture. Is the office nice? Yes. The front office staff, can be a bit argumentative - especially when told something seemed off (like the billing). Like many people, I have dental insurance. Incredibly good dental insurance. In 2021, when I started seeing Dr. Franz, he was in-network as verified by my insurance and his office, and was to be paid at 100% for preventative care. This office insists on billing medical insurance first, then my dental insurance after that which is odd, but okay. Come to find out nearly 3 years later, they've had billing problems BACK TO 2021 and never said anything. They weren't paid at 100% in 2021 as they should have been. But instead of calling me to inquire, they just let it sit. And sit. And sit. FOR YEARS. Then, after my cleaning today I was presented with a $600+ bill and told they would "only charge me $28 today." Then, the receptionist (Taryn) tried to charge my credit card for the full $600+ amount. Seriously?! I informed her that when I bought the dental insurance policy (in July 2021), I was told all preventative care is paid at 100% for in-network providers. Taryn said that Dr. Franz is still in-network but my insurance doesn't pay 100%. I got in the car and called the insurance company - guess what? In-network is paid at 100%, as I'd told the office. The thing is, without any notice, Dr. Franz's office dropped my dental insurer and became "out of network" in January 2022. When I called back and talked to Taryn about what the insurance said, her response was "well, I'm sure we sent you an email." No, they didn't. Needless to say I had her cancel my next 6mo appointment there and then. Like any profession, dentists and doctors have a duty to uphold a reasonable standard of business - and that's not it. If you choose this office, I'd double check that he's still in-network no less than 2 weeks right before your appointment.

Terrence S Poole, DDS - generaldentistry - Updated May 2026

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