Close to the Gard was a plus. Staff was professional and courteous. Room was tired but spacious. I…read morejudge a hotel by their showers and this was a fail. No walk in shower which if I am going to pay a higher room rate I expect a higher quality room amenities.

DO NOT STAY HERE This hotel is outdated and smells. For…read more$299/night plus taxes, this place is pathetic. It should be no more than $99/night. Didn't even include breakfast or coffee. IHG should be embarrassed this is one of theirs. As an IHG Platinum Elite member, I would have expected much more. Take a a look at the desk chair from the room and how the arms are torn apart. Really? No staff see this?! What a joke and a piece of garbage.

This place was filthy. No wonder they make you pay in full prior to arriving because the pictures…read moreare nowhere near what you will get upon check in. Garbage including beer cans on deck, dirt on floor, hair and fake eyelashes in multiple rooms. Water on floor of bathroom and dripping showerhead like someone had just showered. This place was uninhabitable.

Rusted refrigerator, garbage in bags on the floor of the room. It was filthy. We didn't stay.read more

Great, clean, and nicely renovated. Parking lot next to the hotel is paved nicely with Connecting…read moreroad to the adjacent Walmart which makes going there easy. Staff seemed friendly and helpful. Rooms were very nice, clean, bright and set up spaciously. Liked the HVAC controls, as you only needed to set the temperature that you wanted and it would chuckle to get the room to that temperature. If there was one negative it would be that they don't have a continental breakfast. They have a menu at the bar area but it does cost you to dine in the morning. Oh, also we like to grab coffee in the evening but their complimentary coffee was only in the morning hours. Had two rooms - a double queen bed room that was nice and a King Suite that was super spacious. Liked that the Suite had two bathrooms and a true separate bedroom area. They have a pool area which I didn't get a chance to use but maybe next time.

It was decent. I stood here for a week, and during my stay the room was cleaned (trash/towels/bed)…read morebut the toilet paper, hand soap, and tissues were not refilled. The hotel was pretty quiet and the gym was okay, dumbbells and a few treadmills. There was a TRX set up. The hotel did provide coffee from 6:00-10:00, and had snacks and drinks for sale. There was an onsite restaurant serving breakfast (not included) and dinner. There is a small Walmart next door, and a Stop and Shop just beyond that. I would skip the Walmart. Minor point- The Government rate was taxed, so you have to fill out a tax exemption forms. Also, the mini fridge does not have a freezer, but the room does have a microwave.

We went for a little weekend getaway, this place hit all the marks with the price, inside pool and…read morefree breakfast. The pool was fairly small as was the gym, but both were sufficient. The breakfast is Continental and includes a waffle maker, eggs, cereal, juices, yogurt, sausage, coffee, tea and muffins. Very good selection. Eggs weren't great, but they're fine. Rest was tasty. Rooms are a little loud between rooms, we heard the people next doors TV all night on our first night. The hallways are very dark and the outlets in the room are so worn they don't hold the plugs. Nice place, very clean, the man at the front desk was very helpful. Enjoyed our stay. Solid overall with everything included.

Stayed 1 night . Had a room with a king sized bed. Bathroom with small shower…read more Pool and a gym. Continental Breakfast. Coffee machine is available all day.

This Hampton Inn was the best one that we stayed in throughout our New England trip. They served a…read morehot breakfast. There were a couple options each morning, and you told the employee what you would like and they would give it to you in a to-go container. You could eat the food at either the tables, or back at your room. The room was clean and the beds were comfortable. I deducted a star because the male employee who works nights and overnights is not helpful and didn't seem to know anything that all other hotel employees know and should know to provide a better experience for their guests. He didn't even know what kind of breakfast was served. When I went to the lobby to make a phone call, he was watching something on his phone, and then a couple times came over to the area where I was sitting and watched the baseball game that was on the television. He shouldn't be getting employee of the month anytime soon. The morning employees were very friendly and helpful.

Very disappointing stay overall…read more The hotel looks completely different in person than it does in the pictures online. From the outside it seems acceptable, but inside the property felt extremely old, poorly maintained, and neglected. There were damaged walls, ceilings in bad condition, carpet coming loose in several areas creating a tripping hazard, and a strong unpleasant smell in the pool area that was very difficult to tolerate. The breakfast was also very poor. I also did not feel the situation involving my service dog was handled professionally or with much understanding, which was especially disappointing. The overall atmosphere of the hotel honestly felt uncomfortable and poorly maintained. I normally do not like leaving negative reviews, but I believe future guests deserve an honest description of the experience before booking.

Conveniently located near a highway & a 6 minute drive to Olde Mystic village. Parking lot offers…read morealot of parking spots. Starbucks, a bar & a restaurant is located inside the hotel. Very friendly staff! I was here for 2 nights, for a 2 day conference. The continental breakfast & the lunch both days were great! I enjoyed the heated pool. An exercise room is also available. I am looking forward to coming back to town to visit some of the local shops nearby & would definitely make this my place to sleep!

I'm surprised this place only has a 3-star review. I don't know why... maybe it has something to do…read morewith the event center, or the meeting rooms? The hotel room was very nice. And the workout center was good. They even have an outdoor pool, and a nice spa! You can use the steamroom and sauna for $20 a day. The staff was friendly, there was ample (free) parking, and honestly, I don't have any complaints. I even shipped multiple packages to the hotel ahead of my stay, and they held them for me until I got there. If/when I'm back in Mystic, I would definitely stay here. Thanks for hosting me!

We have been coming up to New London from Philly to help prep a new home for our daughter and…read morefamily and staying several nights a week at the hotel. Matt has been there 90% of the time we are there and I just wanted to give a big shout out to how friendly and accommodating he has been. He always asks about my daughter's family, remembers who we are, remembers what room we were in ., what can I say! THANK YOU for making our stay and check in a great experience Matt!!

I never received a survey asking how my stay was, so I'll write my review here and on another…read moreplatform. I guess they don't care about guest feedback. The room was clean but the mattress was extremely uncomfortable. I couldn't get any sleep. I mean zero hours. The breakfast was excellent, however. This hotel needs to throw the mattresses away and buy new ones. My main pet peeve with my stay was the Tesla Cybertruck parked in the main entrance. When I asked the front desk staff, they confirmed it was the actual OWNER'S personal vehicle. This is very inconsiderate and rude to your paying guests. My friends and I traveled all the way from Long Island, we took the ferry. If the owner reads this, you *knew better* than to park your cyber truck in the main entrance. It was in the way, my friends and I had a hard time maneuvering around that monstrosity of a car. We had heavy and bulky luggage and almost couldn't walk past it. Good customer service from your front desk staff, however with the mattress and franchise owner's cyber truck issue, my friends and I will NOT be returning and we will spend our hard-earned money elsewhere.

Cozy, clean, comfortable…read more This hotel is in a great location. The staff was helpful and the rooms were basic, yet quiet and comfortable. I think every room has a fridge and microwave. Ask about the weekly discounted rate if you need a longer stay. Will be returning in summer!

The hotel is not a days inn it's rebranded with a different name. The place is very old, in dire…read moreneed of a major renovation and full rehab. The rooms smells like cigarettes and weed. Our experience was not the best, room smelled terrible, the bathroom was not clean and the entire place just did not live up to our expectation, we stayed here since we did not have a choice, price was the lowest in the area but still 6 to 7 times what it probably charged pre-Covid or what it really worths!

The new location at 2 State st. It took close to 1/2 hour for 6 of us to get our drinks, and we…read morewere the only ones in there on a late aftrn. We asked the bartender to turn down the music and he refused. Food was awful, bar was dirty.

I miss the old spot on Bank Street. The new(ish) location lacks personality. The old place had the…read morecool boat-shaped bar, front porch great for hanging out and people watching, and cool back patio with train and sea views. It was a little sketch which gave it some personality. The new spot is boring, might be better suited for restaurant rather than a bar. I never felt the old spot was "cliquey" but the new one is.. we struck up many conversations at the old spot but the new one everyone just looks down at their phones unless you're in the clique that sits against the back of the bar. The bartender is a pleasant guy but not overly social if he doesn't know you well. Disappointing.

It was a last minute reservation made and we got a really nice room in the main building with a…read moreking bed, private porch with seating and breakfast in the morning. Very neat and comfortable room. The staff was great, location was great. Price was reasonable.

We stayed in #10 and #11 for the king beds and first-floor porch rocking chairs. #10 had a view of…read moreconcrete & pallets so #11 was better. The rooms were spacious and clean, with attractive furnishings of tables, dresser, chairs and bed. We did not try the pool-like bathtub (next to shutters that open to the main room and TV!) but the shower was magnificent! Towels and ROBES were fluffy and floral-smelling. Toilet flush was awesome, lol. Height of counter was thoughtfully higher-than usual and it had room for personal effects. The bed was not super-comfortable but acceptable. It was soft over hard, and my sister felt pressure points. The chairs sunk in the middle, but we weren't in them long. The gas fireplace was lovely!! And both windows open for fresh air, which I find very important. The place was very quiet and we only encountered other guests a few minutes here and there. The grounds are Gorgeous with grasses, roses, huge lavender plants. We loved sitting in the metal patio furniture with umbrellas, by the marina, eating our custom breakfasts! So relaxing and decadent. Kat, our breakfast waitress, was A+ and very pleasant. We all liked the food too. We did walk to local restaurants from here, plus easily visited Mystic by car. We did walk the nearby 1mi bayside trail to the Hole-in-the-Wall beach. It was a bit too far unless you can enjoy ~3mi roundtrip from Inn to beach. Our favorite restaurants were 374 Kitchen & Cocktail, followed by Constantine's (deck). We did not care for Flanders which was crowded and noisy, plus several additional unpleasant features! Now for the gritty: For unknown reason, the Inn has very cheap toiletpaper! And there is no place to lay clothes in the bathroom except in a drawer. There is no fridge in the room - just an icebucket with a fridge and ice in the community areas. They provide 2 bottles of water at the start of your stay...but you can get another at breakfast. Coffee is in carafes in the morning, but otherwise from Keurigs in the community room. You may freely wear the robes - just place them with your dirty towels at end of stay. To get clean towels, place your used ones outside your door! Fresh ones will magically appear in a plastic bag outside the door. They were not offering the pontoon rides when we were there in early June. I was disappointed and felt they should post the limitations. They do have cookies plus wine/cheese/grapes at certain times. These items are in the main Inn, where there are two tiny closets with staff in them. We were pretty comfortable going in and out the business area. Kat was the most welcoming, smiling when we cut through the kitchen each morning. We splurged to stay here for 70th BD celebrations. All four of us loved the Inn and had fun days in Niantic and Mystic.