Don't give this dungeon place your money, the OWNERS & Erika have poor business practices & no integrity & no compassion and no care in the world about customers. I am a platinum bright blonde for 7 years now, and went in to get my roots touched up & toner while I was in town bc I live in LA & my home burned down in the fires so I was staying with family. I asked the male receptionist for a platinum blonde specialist consultation & even asked Erika when she came out to greet me if she was a platinum blonde specialist. She said yes, she's been doing hair for 20 years....WHERE WALMART?! She was confident she could do my hair. I came back the next day for the appt & I said get rid of my brown roots & for the toner I want it bright & light but on the warmer side bc I absolutely don't want grey hair (any blonde stylist knows you have to have a little WARMTH to keep brightness w/o it turning grey and ashy.) She said she understood many times. When I came into this salon my hair was BEAUTIFUL light & bright and she made it BROWN/RED/GOLD. Erika needs more corrective glasses bc clearly she can't see properly &needs to be a scam artist NOT a "platinum blonde specialist" at walmart. Erika barely lifted my roots and they're yellow & banding & brassy spots all over. Sloppy bleach application. She said she was going to fix it with a toner, when I came back from the bowl I had a toner on that was brown/red/pink NOT a bright color I told her to rinse it out it's too dark and at this point my hair is a highlighter yellow mixed with green & brown from this toner. I said you need to take this toner off it's way too dark & she REFUSED to take it off saying to give it longer. She didn't even ask me anywhere along the way how I was liking my hair. She had put 2 different toners on my head, totally different colors, at this point &have left the toners on longer than the bleach and my head was freezing cold at that point from being soaking wet for 2 hours. She wasn't even going to get the pink out of my hair unless I said something to her and she says "OH is it pink?!" Erika needs to get her eyes checked PERIOD. I was sitting there CRYING in her chair as shes TRYING to blow dry my hair and I told her to just rough dry my hair bc it's quicker bc I'm tired of being cold and I'm so upset at this point and wanna get tf outta there. She never even asked me how I liked the color or anything just SILENCE from her like she knew she purposely messed up my hair. What kind of stylist makes a platinum blonde DARKER than what she came in with?! She made my hair BROWN and GOLD tones on a platinum root touch up like WHAT?! I also got a haircut from her while it was still wet she cut one layer then I told her hey uh my hair is pink....and she immediately turned around to do toners and didn't even speak to me and completely disregarded the haircut after that so I only have one layer of my hair cut and didn't finish it. Erika has no care in the world about me or my hair. I called the owners about the situation and told them I absolutely did not want to go back to her to fix it. The 3 owners collectively agreed that I HAD to go back to Erika if I wanted it fixed and didn't offer any other solution than that. Poor business practices they literally didn't even offer to fix my hair (and should have at their expense) and that she's been doing hair for 30 years at Walmart...Erika told me 20. So the owners don't even know their stylists and who they're hiring. I was recommended this place bc my mom goes to this salon and my sister has been recommend it too but NOT ANYMORE. The owners have now lost 3 customers bc of this. The whole vibe of this place is off it's very dungeon dark vibes and they play awful music it's not even uplifting. Also, Erika asked me if I wanted water when I first sat down in her chair or something to drink and I said oh coffee would be nice and she seriously told me to go get it myself like didn't even offer to go get it or show me where it was across the salon. She had no shame in herself for her service or how she ruined my hair! read more