We have purchased many vehicles over the years; Jaguars, Mercedes, Cadillacs, Genesis-and we can…read moretruly say that this dealership surpassed every dealership we have ever purchased from.
Our exceptional experience actually began before we ever stepped foot in the dealership. I worked with Taylor over the phone, and he was absolutely wonderful. He was efficient, attentive, and, most importantly, he truly listened to me. He understood exactly what we were looking for and handled all of the negotiating before we arrived, which made the entire process incredibly easy and stress-free. Taylor also arranged for Fay, the GM, to call us personally so we could finalize the deal over the phone before making the trip to the dealership. There were no surprises when we arrived, everything we had discussed and agreed upon was honored.
They even arranged and paid for an Uber to pick us up and bring us to the dealership. From the moment we walked through the doors, we were greeted and treated like family.
Everyone was professional, down-to-earth, genuine, kind, and incredibly efficient. There was absolutely no pressure, which is so different from what we have experienced at many dealerships. There was none of the typical back-and-forth negotiating or feeling that they were trying to get the best deal for themselves. Instead, we genuinely felt that it was all about us, making sure we were happy, comfortable, and completely satisfied with our purchase.
Taylor, Fay, the GM; Kevin in Sales; and Stacie in Finance were all absolutely WONDERFUL! Each one of them played a part in making this one of the easiest and most enjoyable vehicle purchases we have ever made.
We also had the pleasure of meeting the owner of the dealership, who personally went out of his way to get us water for our drive home. He didn't ask one of his employees to do it, he did it himself. That simple gesture spoke volumes to us about the kind of person he is and the way this dealership is run. When that level of kindness and humility comes from the owner, you can understand why the entire team treats their customers so exceptionally well.
We have never left a dealership feeling the way we did that day. We didn't feel like customers, we felt like we had been welcomed into a family. The kindness, sincerity, professionalism, and personal attention we received from the very first phone call until we drove away were truly something special.
Without hesitation, we will purchase from them again in the future and will enthusiastically recommend them to our family, friends, and anyone looking for an exceptional car-buying experience. They have earned our trust, our respect, and our future business.
Thank you, Taylor, Fay, Kevin, Stacie, and the entire team for making what is normally a stressful experience such a wonderful and memorable one. You have truly set the standard for what a dealership should be!