So, if you are ever looking for a florist in the Fort Worth area, I highly would recommend NOT using Blossoms on the Bricks!
This has already been a hard and very sad birthday for me. From being up all night with a sick pup, to everything going on in my personal life, I have found little to no reason to want to celebrate my birthday. In fact I have done everything possible to try and forget today is my birthday...
My mom, being amazing as is is, has kept one tradition alive ever since I was a little girl. Every single year, there have been green carnations of some sort in my birthday flowers every year. She always said it was a thing of luck with us and actually carnations (which some people call funeral flowers) had a very special meaning between her mom, herself, and me. She'll search high and low to make sure it happens every year and has NEVER strayed from the tradition, no matter how much of a pain it might be.
This year, she found this Blossoms on the Bricks place by my new job and directly called them explaining exactly what she wanted. They said sure, no problem...and what I received today was nothing what she said she described to them.
When I sent her the picture of the flowers and said "What! You broke tradition!" Her response was "what is that? That's nothing what I asked for".
So, she called upset and the owner of the shop said "Well we don't do carnations, so that's what you got. But, we'll be happy to refund your money and come take that and the mini Bundt cake with it back". And to add more to that, claimed they told my mom that they didn't offer carnations at all. Well knowing my mother she never would have placed to order had they told her that.
Sure enough, the owner proceeded to call me afterwards and say "hey your mom didn't like the arrangements we made, so we're refunding her money and coming to get your flowers. Please include the mini cake that came with it"....(enter my wow!!! really? face here).
So I graciously took my mini Bundt cake and flowers back to reception desk so she could come and get everything. Of course at the end of my call with her I was sure to say, "thanks for ruining my birthday even more" and hung up.
I never have been so appalled by customer service... EVER in my life!? So I'm here to say, thanks for not just adding more hurt to today, but also for putting my mother in tears and for being the first ever to break the 38 year tradition...I hope this post circulates all around every social media outlet so that your shop can better learn that for some people, those flowers were going to be the only highlight to their day! Thank you for being so inconsiderate and for taking the icing of horrible customer service! read more