Extremely disappointed after YEARS of being 1000% satisfied. Awhile ago they let go the entire…read morestaff and who they have attempted to replace them with are very inexperienced and the quality just isn't there with them anymore. The wax by these new employees is pulled so slowly that it's extremely painful. When I am scheduled with someone that I have had 'okay' experiences with and if they are not in for whatever reason they don't even call to try to reschedule or even get a heads up my technician won't be there, they just move me to another employee...and then it's been really awful because I have felt those technicians have zero experience on what they are doing. I have tried talking to the front desk manager and I feel like I'm being lied to when I'm trying to figure out who there has the most experience to attempt to have a positive service again. I'm not sure why it's such a revolving door of staff now when previously they had the same people there for years that provided incredible service. I'm just so disappointed because this was so convenient for me to go to this location and now it's not somewhere I want to go back.

They let go of a few of their technicians all at once, and now they're on shortened hours. No…read moreexplanation of why my technician who was fabulous was fired. I find that weird. They fired a manager a few years ago who had some moxie. I'm starting to wonder if they are good people to work for? The service I've received has been mostly decent, but it depends on the technician, and there seems to be a change all the time. I may switch to another location.

Today I had my second appointment with Christy and it was amazing again. I had the 90 minute facial…read moreand eyebrow wax and left there feeling super relaxed and my skin was glowing. The first appointment I had a month or so ago was an arm wax lip chin brow and bikini- the quarantine clean up! She was attentive and thorough and I didn't have any bumps or redness after. I felt comfortable with Christy right away. Also, I felt COVID safe with her mask and shield and other precautions. I highly recommend Escape Skincare. I drive over 20 miles so that should be a testament on how great the service is!

Christy is personal, knowledgeable and professional. I've been seeing her for all my skincare needs…read morefor 8 years. Her facials will leave your skin glowing and feeling like new. My eyebrows always look great and I always get compliments on them. I would highly recommend Escape Skincare to all my friends and family.

Carol is absolutely fantastic. You will feel like you have known her for many years! She is…read moreincredibly accommodating and hand plucks my eyebrows due to my skin sensitivity. She has an eye for the details and creates a comfortable, inviting, and safe environment to receive whatever self care services that you may need!

Belle Toi has exceptional, personalized services with the most professional service and attention…read moreto detail. Skin treatments, waxing, tinting and more! And such a beautiful environment as well!

Everything went well . I love Chrystal. I always love the haircuts she gives me!! She is very nice!!read more

She was very rough and kept slapping my face when she waxed my eyebrows. I asked her to do an ash…read morecolor in my hair. Tell me transition to gray. She said she couldn't do. It didn't even try. I still don't know why she said she couldn't do it.

Excellent waxing service in a very clean and beautifully decorated space. Five stars in every…read moreaspect!

From the owner: Open since January 18th, 2019read more

I never thought I'd leave a review for ear and nose waxing--but here we are, and it's well…read moredeserved! From start to finish, the experience was smooth, quick, and surprisingly comfortable. Rebecca was not only incredibly skilled, but also knowledgeable, professional, and made the entire process feel effortless. They explained everything beforehand, used top-quality products, and worked with precision and care. The results? Immaculate. I walked out feeling fresher, and more confident than ever. It's one of those services you don't realize you need until you experience it done right. If you're even remotely considering it--go for it!

Rebecca was lovely and comforting! Really great experience. Got my bikini line waxed and my legs…read moreand was super comfortable. Space was nice and she was super knowledgeable and friendly, would recommended!

I recently had an event and needed someone to do my makeup. Due to shoulder surgery, I couldn't do…read moremy own and Sanctuary set me up for an appointment with Joan Cazaubon-Meitrodt. She was AMAZING! When I left the salon, my makeup was flawless. When I returned home from the event, about 8 hours later, my makeup looked as good as when I left the salon. Joan is a TRUE master makeup artist and I highly recommend her!

Horrible experience. I went for my birthday with 3 others, we all had appointments at the same…read moretime. After everyone else went back on time-I finally we to the front desk to ask when I would be called back, she said she would check. Finally, I was called back 15 minutes later, the gal apologized and explained her hair appointment ran late. She was getting her hair done at work. She took me back for my 90 minute massage but it was anything but relaxing. She felt rushed, she was all over the place during my massage nothing was relaxing or even felt good. I was very disappointed, on top of that I got out and everyone else had been waiting for me for 15-20 minutes as we had plans for dinner. I mentioned to the front desk of my experience, and nothing was done about. I wasn't offered to speak to a manager or anything for feedback. Waste of money and TIME!!!

YOU GUYS!! Nicole is the best! She makes scheduling so easy by offering online scheduling and via…read moretext. I've been using text end it's super smooth and easy! Nikki is quick to respond and find a time that works for you. She is open later some days to accommodate everyone's schedule! I came in for a custom facial, not only did I relax completely, but Nikki educated me on my skin and how to best care for it! FYI there's a deal for new customers, so be sure to check that out!

Nikki is the best! Highly recommend. Extremely knowledgeable and will help with any skin issues. Or…read morejust help you relax and get glowing skin!

5 stars for Jackie. Seriously the best massage. She is strong, listens to what you want and makes…read morethe entire time worth while 2.5 stars for the male who massaged me the first time. Jackie you redeemed this chain!!

After posting my review of Massage Retreat and Spa Eden Prairie on multiple sites as requested in…read morethe "Rate Us" email request I received from the company, I did receive another call the following day from the Assistant Manager. I didn't write this review to receive any more compensation. I wrote it to inform people. It's a good thing I wasn't about to get married or have another special occasion I was preparing for this weekend. I wrote this for the girl who does. Although I really appreciate the full refund, the "special offer" of another facial and massage for $69.99 was ridiculous and boarder line offensive. I wouldn't even consider returning for services if it was free. One more perfect example of the continued effort to up sell, even when attempting to resolve a complaint.