I called in a panic to get something embroidered at the last minute for my son's Halloween costume…read moreand she was the only person (out of many businesses) that said she would work with me. I needed a small job done in a week and had no idea how difficult it was going to be to have that done. The owner was so sweet to work with and did a FANTASTIC job. I will use and recommend them to anyone that needs embroidering or screen printing. I live in the Park Cities and it was WELL WORTH the drive! They're great!

From the owner: I am blessed to stitch everyday since 1987.read more

So easy to get my order placed and received. Stocking turned out great! They matched the color and…read morefont perfectly. Good communication, and able to pay online.

The ladies are friendly and helpful. I had some kitchen towels embroidered with grandkids names for…read moremy mother in law and she was teary eyed and loved the gift so much. Thank you!

This is a wonderful local yarn shop! The selection is good, with lots of locally made items too…read more The owner is very friendly and knowledgeable. Be careful - it's hard not to fall in love with the lovely textures and colors - I always leave with more than I planned... Also, Fiber Night is a great social time no matter what your preferred craft is.

Love this shop! The owner Heather is wonderful and always has a great selection of yarns in her…read morestore! And she's hilarious! I love that she has knit nights and a group of folks that like to hang out at the shop. It's a good group of people that love to make and laugh! Lots of yarn. Lots of notions and tools for you to make your projects. Lots of other items too like tumblers, totes, etc. Location is great too. If you haven't stopped by, do it soon!

Erica @ Bates Embroidery helped me create an Amazing look for my tennis logo. She takes the…read morenecessary time to ensure that the colors worked on each shirt. Thanks Erica!!!

I threw a heck of a short-turnaround project to these guys - 25 embroidered hats with custom…read moredesigns (and colors) front and rear on the caps. I have a little experience with sports apparel, so I understood the process a little, but Eric worked off of a bad sketch and some thrown-together artwork to put these things together in 4 days for a surprise anniversary party. I couldn't be happier - didn't expect the price to be much cheaper under the circumstances (it was really fair), and wish they were "right next door", as we live in Wyoming! The party in Dallas came off without a hitch and the caps were a huge hit. First rate in every category. Thanks so much!

I stopped in here with a project of 32 napkins needing monograms and 3 custom handkerchiefs. I was…read moregreeted and served very politely-which was a change from other shops in the area who treated me like I was a nuisance because of my two week timeline. Both gentlemen were courteous and even created a design for me that wasn't 'in the book'. Their prices were the best of all 10 places I had contacted and they actually were able to turn my order around by the next evening!! I give these guys 5 stars and would not hesitate to recommend them to anyone.

I had a very disappointing and concerning experience with this business. When my mom went to pick…read moreup my line jacket, we discovered the customization was completely wrong. The lettering was extremely small (about the width of a finger), and the number placement was the size of my palm, positioned high on the shoulder blades and much smaller than expected. This was especially frustrating because the jacket already had existing custom elements. When my mom tried to take a photo of the jacket to document the issue, the owner snatched it out of her hands. The situation escalated to the point where she had to call the police, and a report was filed. The owner also refused to cooperate, stating he was closing and would not wait to resolve the issue with police. There were also multiple issues prior to pickup. The price changed three different times even though my order never changed. The owner later admitted he did not have the correct size for the lettering but proceeded anyway, which resulted in a ruined jacket. Eventually, I was reimbursed for the jacket only, not including prior customizatioafter an hour , but only after significant back-and-forth. Overall, while the stitching quality may be decent for smaller items like purses, t-shirts, or pillows, this experience showed a serious lack of professionalism, accountability, and customer service. I would not recommend this business for more detailed or important custom work.

Mr.Kei was very informative and tentative to answer any questions I had about the tops we were…read morehaving printed. We also had difficulty getting the correct file sent for the design, but Mr. Kei was very patient and accommodating for us. The shirts were done a day ahead of time, and the quality is superb!! I would highly recommend Custom4all to anyone. Great service! Thank you Kei!

Very quick service and quality embroidery! The communication was great also. I will use them in…read morethe future

We will see if they give me back the power cord and machine pedal…read more They were insistent I drop it off with the machine back in March 2025 when it was brought in so I had to drive all the way back home to bring them the power cord, and the machine pedal. The machine is now back to me now that it is December 2025, but I do not know if it is fixed, they kept the pedal and power cord, and are refusing to give it back stating I never dropped it off, and there was a notation as such. That is 100% not true, I called and we will see how this issue resolves but for right now this is a headache, and he had a very condescending tone over the phone to put a nasty cherry on this sundae of disappointment. He said he will look for it, but in a placating way that gives me no hope.

I love this store! The people are so friendly, they only have good quality merchandise, it's well…read morepriced, and the selection is great. I've also had my machine serviced here and had a wonderful experience. I highly recommend this business.

The quality of their embroidery is awful!!! Kathy is not a very nice woman. Very run down place,…read moreit stinks when you walk in and their parking lot is filthy. I drove over a glass bottle in the parking lot. I will never go to that place again.

Very disappointed with Kathy Novosad. From the moment I met her; her attitude was demeaning and…read moreuncooperative. Any question I would ask her, the answers were as if she did not want to help me. I know we are a small company and I may not be ordering a million dollars worth of product. But I still am a customer and I going to pay for any service. I ended up getting my order placed and I have kept my cool long enough. Kathy said it would take 2 weeks. We are I. Week 4, I called to check on product as she never called. They already charged me mind you, and she said I never approved the logo so that's why it's not complete. I have email proof that I replied and approved the logo with in the hour of them asking if I like and approve the logo. Now she says it will take another 2 weeks. Very disappointed. I paid them to create a pdf of my logo. Either I keep doing business with Kathy and her bad attitude or I go elsewhere and pay again for pdf on my logo. Oh well. Just venting I guess!!