This review is strictly based on my first visit for consultation with Dr. Mejia.
Location was very convenient, off of Route nine with ample parking. I was referred to this office by my dentist for a root canal. I have dental insurance, but it turns out they do not accept any insurance. It is strictly out of pocket pay on way. I'll get back to this later , but I trust Dr. Viani's recommendation so we moved ahead with the consultation.
First impression of the friendliness of the staff was good. Cara greeted me and signed me in. I completed the usual paperwork, which had a Services menu at the back. That should have been my first tip off.
I just assumed because my dentist referred me that they accepted dental insurance would assist in completing the paperwork.
The exam itself was very quick in that all they needed were x-rays
Amanda was delightful. She provided me with assistance since I have been recuperating from a medical condition and have dizzy spells . Amanda insure that I was studying on my feet while getting into and out of the exam chair and back-and-forth to the digital 360 x-ray machine.
Dr. Mia was very personable, seemed very efficient and knowledgeable. She explained the treatment that she felt I needed. I agree that I do need the treatment. So far we're looking at five stars for the office experience and the care I have been given during the consultation.
Unfortunately, my experience suffered a bit when I went to check out. I knew I would be paying $200 for the consultation which didn't include the x-rays.
What surprised me was the reluctance to provide me with paperwork with a diagnosis code that I could provide to my dental insurance for potential reimbursement. I don't think there are many people who are in a position where they can outlay thousands of dollars for treatment without the hope of some form of reimbursement by their insurance company. Kara was more accommodating in getting me a receipt and a treatment plan form which had the treatment codes on it. And they did generate a claim form for me. The other assistant whose name I am forgetting lacked a sense of humor and could've been more empathetic. (Perhaps she was having a bad day, as was I.) I should not have felt bad about asking for documentation. After all, we are talking about a couple of thousands of dollars for this treatment plus $200 for the consultation. Last time I looked, we do not live in a high-end neighborhood. I'm sure I'm not the first person who was hoping to get some type of reimbursement from my insurance plan.
Anyway, I'm not going to let one person out of four dissuade me from pursuing the next phase and potentially treating through this
I'll update you later once I have discussed the plan with my insurance company and followed back up with Blondin.
Losing one and a half stars due to a lack of empathy on checkout, and the fact that don't accept insurance. I'm rounding up because the rest of my experience so far has been good. read more