Awful experience. Several errors were made on both our (very simple) federal and state returns and, while they did file amended returns, they refused to honor H&R Block's very plainly worded Standard Guarantee which states, "If you discover an H&R Block error on your return that entitles you to a larger refund (or smaller tax liability), we'll refund the tax prep fee for that return and file an amended return at no additional charge." (We overpaid $2,000 on our federal taxes and I had to convince them to go over everything again before they discovered the additional errors made on our state return.) Apparently, I was supposed to give them extra money to purchase "Piece of Mind Coverage" because paying an exorbitant amount of money to hire a "tax professional" to file a simple tax return does not actually include any piece of mind. Lastly, they offered a $250.00 credit towards year's taxes but refused any reimbursement for the high fees that we had already paid in direct contradiction to the plainly worded Standard Guarantee. Very deceptive to go into an H&R Block Office and watch them file your taxes on H&R Block Software and advise you that you need to create an H&R Block account online and then turn around and tell you that they are under no obligation to the H&R Block's policies.
Edit in response to the owner response below - I had called the local and corporate offices, including the number below, several times before leaving this review in an attempt to resolve this situation. The people at the number below repeatedly told me that it was up to the discretion of the local office if they would honor the guarantee or not. The local office decided to not honor the guarantee and that was the end of it. The guarantee is meaningless and deceptive. read more
