I gave it time. I gave it several years. What started out great has devolved into a really poor experience. They messed up my payroll really severely and then refused to fix it. They blamed some company they were working with internally. To resolve this, I would talk with Eco-Tax, who would promise to call me back in a few days... literally months of silence. At tax time, they were like... you didn't fix the mistakes we made??? So I had another CPA finally redo this year and the last two years. It was enlightening for me. It was the first time in a long time I felt like I had an advisor rather than a data entry clerk. Get a real CPA... worth it. read more

Avoid avoid avoid. They get you into a subscription payment model with a high entry cost, making you feel trapped once you sign up. They also push you towards entities that make you more dependent on them to continue doing your taxes. read more

We use Eco-Tax for our business, Kirtan Management Solutions. We feel so much more informed and organized with Rolando and Alan on our team. They are the best. They are non-judgmental, always have our back and best interest at heart. They answer our questions, keep us informed on tax laws, and keep our books in amazing order. We are so grateful to have found them. read more

It would be unfair to rate this company absent of context; so, I'll briefly share my situation and you can decide whether this service is right for you. If you're in a hurry and don't care to read, here's my final assessment: 1 -- If you're an established business (for example: you already own a business or have been in business for some time) then ***AVOID*** this service. I highly doubt you need them. You'll be better off using your local tax-service provider or accountant. 2 -- If, however, you're just starting a business (for example: you literally just started one last week) then ***use this company at your own risk***. 3 - If you're just looking to do your Personal Taxes, I see no value in using them. You're better off using Jackson Hewitt, H&R Block, Turbo Tax, etc. I was referred to this company by an online incorporation service after incorporating a new business. At the time they (Eco-Tax) were offering a free consultation; and I decided to take them up on it as I was literally looking for a new accounting service that would allow me to manage things digitally. Now, I've run a business for many years and have started Sole-Proprietorships, S-Corps, and even a C-Corp. So, I'm a bit familiar with the nuances and complexities of filing taxes via 3rd parties for such entities. So, when I first got on a call with them, I honestly liked what I heard. In short, in addition to prepping and filing your taxes, they offer help with pursuing the best tax-saving strategies; are available for advise/consulting; and even provide other value-added services like bookkeeping. So, what happened? They dropped the ball (ie: they screwed up). In fact, they screwed up on several levels. And I take that seriously. To start, my taxes were not prepared by a Senior accountant as I understood would be the case when I first spoke with their sales agent prior to subscribing to their service. When I read or hear "Senior" - that means experience. Turns out my taxes were prepped by someone else; which would have been ok - except that the final paperwork showed a substantial liability. RED FLAG. As I've never had a substantial liability before, I was a bit confused. So, I contacted them and set up a call with my designated tax agent. On the day of our call - he didn't make it. RED FLAG. Now, he did eventually call me back - late (and another RED FLAG) - and we did speak. But he seemed completely unfamiliar with my business. Which brings me to the next level screw up: Poor communication. Their own documentation reads that they'd contact you to address your questions and/or concerns once they prepared your taxes. This never happened. RED FLAG... again. Incidentally, this - in and of itself - would have prevented many issues because at its core, having good communication would have cleared up lots of things. But the proverbial "last straw that broke the camel's back" was when I asked about my Personal Tax returns. When I signed up for their service it was to do both my Personal AND Business taxes. In fact, part of the reason I signed up in the first place was that I wanted to file my taxes early. Business taxes must be filed in Mid March; and Personal ones in Mid April; but I wanted to file them both as early as possible. After I contacted them about the liability issue with the business taxes, I asked about the progress of my personal ones. To my dismay, they weren't done. They weren't even aware that I had uploaded all the pertinent paperwork. In the end, I wound up paying over $800 for a less-than-mediocre service. Of course, I brought all this to the attention of their Customer Service and Billing department and asked for a partial refund as appropriate. Again, I paid them to do both my Business AND Personal Taxes. I was told by the customer service rep that since they did the paperwork for my business taxes - I didn't qualify for a refund. I at least expected a 50% Refund because they only provided half the services - even though the half they did provide was less than mediocre. To date, no refunds have been issued. So, no... NOT RECOMMENDED IN ANY WAY. And for those that are curious as to why I gave 1 Star and not less... it's because I can't give less. Besides, their Customer Service department personnel are actually nice people. Unfortunately, their customer service department are not the ones providing the tax services. read more

Great at selling but terrible at delivering - As a small business owner I put a lot of effort into the one-on-one relationships I build. So after Eco Tax dazzled me with their professional presales services, I signed up and paid their upfront fees immediately. But 3 weeks later I was still unable to get on a call with any of their accountants who were apparently "too busy with other customers!". When I finally got an appointment they never showed up to the call! That was enough of an alarm for me to know that I wasn't going to get anything close to good service at Eco Tax. Too bad, they had potential. read more

Absolutely unprofessional! Rude service! People, stay away from this shady company. Don't sign up from internet if you open your LLC online - Eco tax was recommended by website developer, online registration etc. They all in one financial scam. I trusted to them due to had no clue about Corp taxes in NY - my fault. Learn about taxes yourself, visit the actual tax office location - talk to CPA but not to sales person. Make couple of visits to different companies to compare the awareness of the CPA in literacy of the tax legislation and check the lisence. Dont be fool like me, dont make your business by phone talking with Eco Tax sales people! Screwed up my year report - rapped on money, zero response and explanation! Deleted all online accounts with document receivable and tax return files! 311 is working on this company! read more

Beyond expectations, before Covid and especially now. Very hands-on personalized service saving me significant time, money and stress.

This is one of the worst companies I have ever dealt with. First of all, I scheduled a one-hour tax consultation with them and they never showed up. I waited and waited and waited and they never showed. They never called me later and never even sent an email stating why they failed. I called them every day and was on-hold forever with nobody coming to a phone. I then decided to leave a voicemail with their answering machine and I still never received a call. Finally, I sent a strongly-worded email to them and somebody named Steve called me back. He told me that the reason they failed to show for my consultation is because they were busy with other customers. That was very offensive to me because I had a reserved slot already. I don't care if they were busy with other customers, they should have honored my reserved time because that was my time. There is no reason why any one customer should be any more or less important than another. And if the previous customer still would not let them go then I would at least have expected a follow-up call or email from them apologizing. He scheduled a new time with me one week later and guess what? He never showed. It has been a couple of days now since the second failure and I have not received any calls or emails apologizing for the second offense. I am a business owner myself and I must say that I would never treat a customer like this for any reason. There is nothing - no event or belief that would cause me to treat my own customers like this. This type of behavior is completely unacceptable. I am reporting this company and strongly urge everybody reading this to listen when I say this company is the most unprofessional group of people on the market today. read more

Launched a business this year and partnering with Eco-tax for our business and personal tax consultation has been great thus far. Alan is very responsive with any questions we have via email and our quarterly calls have put us at ease so we can focus on sales and service delivery. read more

Its difficult to find an accountant that is diligent, on time and has your best interests in mind...I have been looking for years, jumping from one accountant to another. Until now, this is where I will be coming back year after year to do my taxes and for all other accounting services. One of their accountants in particular, Yanina, was super helpful and made the filing process smooth and pain free. I got my refund within 10 business days, even faster than expected. Thank you for all of your help, will certainly be a returning customer and recommend Eco Tax to all of my friends and family! read more

Great at the beginning (high entry fee), I do not recommend for a long term. Chripa John, CPA didn't reply to any of my emails regarding tax return for 2019. Paid $480 penalty to CA Franchise Tax Board. The lack of good communication does not help. Carlos Cardos, EA, ATA assumes that the client knows some rules regarding taxes. read more

I have been a customer for over two years now and had mediocre experiences with their accountants and secretaries but put up with the low quality service because I thought I was saving money using their services. When I figured out I wasn't saving much and decided to cancel my membership recently they made it a challenge to do so. I had to call over 3 times in order for these geniuses to tell me that I had to give a written notice for the cancellation. The last two times they would just tell me to expect a call back. This is how these snakes work. So just a heads up for those out there planning to use their services. read more

I agreed to schedule an initial consultation. We confirmed it. 5 mins in from our scheduled conference call, I get nothing. I emailed and called them to see whats going on. No response. 10 mins later I moved on. 47 mins after scheduled meeting time, they called and left a vmail as if nothing happened. I call them back and got a voicemail again. 2 days later I get an aplogy email that put the blame on me as I should have call them again since they forgot the appointment due to back-to-back calls on their part! Ridiculous! read more

Crap company. Waited for a meeting for over 2 weeks, person didnt show up, no communication and then someone calls me 30 minutes late to tell me they have time next week for me. read more

We went with ECO-Tax to help start our small business and were glad to have their experience, and openness. To make a rather long story short, they were decent and filed our taxes for the first year without much of a problem, but the second year it all went crazy. After poor communication, tardy responses, an extension with the IRS and a bunch of BS we ended up dropping them and went with someone local who actually filed my forms CORRECTLY and for the cherry on top actually found out that the way ECO TAX filed my taxes I was paying taxes on my business and personal, so he was able to get me a refund! They seem like they are decent people, but they could care less about the small guy. If they can mess up a small guys taxes so much I fear what some larger business might have to deal with. read more

I have been happy with my service from Eco-Tax so far. 4 stars is a great review for me, I always feel there is room for improvement! They are responsive to my questions, which I have a lot of, since I am new to running a business. I have found the best way to get help is through email. If I need to speak with someone on the phone, I email that person, and I either get a phone call shortly, or an email to schedule a phone call. Everyone I have worked with has been helpful and patient with my complete non-understanding of accounting and business taxes. I am very good at what I do, but that is not accounting. Thank you for you help Eco-Tax Team! read more

I was referred to this service through a company that started my LLC. I dealt with one advisor in particular who seemed very knowledgable and provided a lot of insight into the complicated world of taxes and new businesses. He mentioned that if I used ECO-Tax I could pay 299.00 and get my business and personal taxes filed. That was untrue. So then, I was told that the 299.00 only covers personal returns (I've never paid that much for taxes in my adult life). I was then contacted by a rep at ECO-Tax who when I asked for my return amount stated a couple thousand for Federal and 1,000+ for state. When I go online to review and sign the documents...my return was SIGNIFICANTLY less than what I was told. Rather than getting a call to explain the difference I had to call just to hear that, "I didn't do the return correctly at first, but now it's correct." I paid 300.00 for something I could have done online for free. If you know how to do a personal return don't waste your money. If you have business filings or taxes that need to be filed then you are in the right spot. read more

I'm a fairly new customer so we'll see how things go, but they've been knowledgeable and fairly personable so far. I did run into the issue that I didn't receive my scheduled appointment phone call on time... I called to inquire and then received a return call back about 5 minutes later. It is also nice that their appointments don't end at 5pm, for those of us who have more than one job. read more

I got 1-hour of consultation from them by paying a premium through my incorporation service. The called 5 minutes late and then their line dropped. After waiting 5 minutes with no call, I called their HQ and they said the agent was having phone problem and needed to restart his phone. Eventually they called back but only spent 5 minutes explaining things (and not very well--it was hard to understand through the mumbling), then wanted to spend the rest of the hour on their sales pitch. The explanation of what to plan for in setting up a company was all in the context of why I should pay them to save me money, with examples of how much money they could save me. They did not listen to my business model at all but instead read from a script that didn't apply to my company. What a scam. read more

Great staff, always available, good knowledge about business and personal taxes and affordable. Excellent service and would recommend without hesitation! read more

Nope nope nope. Perhaps the biggest waste of money I've spent when it comes to my finances and owning a business. Oh they'll collect their monthly fee, they don't drop the ball on THAT, that's for sure. But they don't care to follow up, contact you, or appropriately communicate. Your account will bounce around between workers, the details of your business and personal situation will be lost and you will find yourself always wondering if they're actually keeping up. And the answer is no. They are not. I'm sorry to write a bad review, it honestly takes ALOT to provoke me to spend my time to write out a bad review. You have to REALLY go the extra mile to disappoint, and these guys went the extra mile. I'm almost two years in with them, TWO years. And I did just as much work and put in just as much time filing my taxes by myself via turbo tax before as I did making SURE these people were doing their job and fulfilling their end of the bargain. I just hired a personal accountant for literally the same price, and WOW the difference is astonishing! I can actually focus on running my business and providing for my clients. Don't use Eco-tax. For real. If your business or finances are not super complicated, you'll do just as much work filing yourself through something like TurboTax. And if your business and finances are super complicated, you will get better care with an accountant. Sorry not sorry for the epic awful review, it might be my first ever, but man oh man did you earn it read more

As a young business owner in my first year, I found myself slightly overwhelmed when it came to my financials/taxes. Peter, my small business advisor, helped me to complete my tax return with ease. Not only did Peter meet with me on the weekend to help me identify how to maximize my expenses, but took the information from my Quickbooks account and handled the return on his own. I'll be receiving a return from both the State and Federal government thanks to Peter and Eco-Tax-- note to management: give Peter a raise! read more

Just starting my own business and was looking for someone to help me walk through the entire process of filing. Eco-Tax has been a great solution for my small business- competitive pricing and professional, personal service. I appreciate the quick response time and that you're assigned an individual person to work so you always know who to reach out for help. I've read some of the other reviews and in my case at least the people I have worked with have been respectful and proactive, making suggestions that save me money and make filing that much easier. I get reminders of upcoming deadlines and feel like I am really being assisted. I would certainly recommend! read more

Offers a full line of services from accounting and payroll to tax prep. Overall the services are a little pricey but a good value if you take advantage of everything they have. Smaller businesses may not benefit as much. read more

Terrible company. They have a very hard time keeping accountants with experience. I have dealt with Tony the owner in the past who seems to know alot about taxes and is helpful, but as soon as some of these other people get a hold of them it becomes a mess. Almost no one wants to help you. Just bill you. Also they do surprise you with bills at the end of your processing. Be aware!!! read more

Great services! Easily reachable team of professionals. Great resources. Quick to respond to questions and queries. They make doing taxes easy. read more

The team at Eco-Tax has been managing my personal and business taxes for a little over a year now. They have been very easy to communicate with and provide updates on tax deadlines and fees prior to any further need for meetings. Also, I love the fact that they have an easy web-based portal that allows for all files to be uploaded and downloaded as needed. I highly recommend them to anyone looking for a reasonably priced fully capable tax solution read more

So far so good. Working with Eco-Tax has been straight forward and simple. They offer immediate support. Logistics can create some challenges due to time-zone differences, however they are usually prompt with getting back. Getting taxes done is not a fun task and their approach is pretty proactive. They send email reminders often which helps busy people remember important deadlines. Overall, they have been good for me and my business. read more

I've been using Eco-tax since I started my LLC. They're true professionals and got me a great tax return. Whenever I have questions, they're always able to answer promptly. They're easy to reach and very responsive through email. Thank you! read more

Eco-Tax is a very novel tax supporting program. Excellent individualized customer service with unique tax optimization tailored to my needs. read more

Hired this firm to do our company taxes. Once tax season arrived, any time I had a question, I had to schedule an appointment and wait 1-2 weeks to have some incompetent person tell me they'd get back with me after they consulted with someone else to get an answer. They made several mistakes in my taxes and every time they said they were done, I literally found errors and actually had to instruct their tax preparer on how to do my taxes right. In the end, I became very tired of their incompetency and lack of professionalism. I canceled my membership, told them to delete all my files from their system and forget about my tax return because I really got tired of having to fix it myself. They kept making excuses their new hires were not reliable and they were over loaded. I simply told them they shouldn't be taking in new clients if they can't provide the service they promise. Always casting blame on someone else. What a joke of a company, I wonder how they stay in business. Honest review, don't say you haven't been warned. read more

Yanina, Tony, Irena and the rest of the team at Eco Tax have been handling my company's accounts since 2005 and have been a pleasure to deal with. I recommend their services all the time. read more

Have been using Eco-Tax for several years now and have always received very good results. I can personally recommend them for your small business. read more

Eco-Tax has been handling my personal and business taxes for almost a year and my payroll administration for almost 6 months now, and I am very pleased. The service is fast, friendly, professional and it's easy to get the information, communication and response I need. They are also well informed and have helped me saved so much money already. I highly recommend their tax and payroll services, and will be recommending them to others. Thank you so much, Eco-Tax! And a special thank you to Yanina for being so responsive, flexible and understanding of the needs of my volatile little business! You rock! read more

Eco-Tax has been handling my my personal and business taxes over 3 years and I am well pleased. It's very convenient to upload any documents they need to their secured website. They respond to any questions that I may have. read more

Pretty rude. They offer a 30 min tax advisory service for anyone creating an LLC through Inc-File. They upfront admit that they are prospecting for new business, which is fair, and I figured I would learn something, as it never hurts to ask questions. The guy on the call was quite rude, actually, for someone who wanted my business, saying things like "I can't believe you didn't know that", and "Oh, you haven't even done that yet". The point of this call (from my perspective) was for me to see what I could learn from this guy, and I think his strategy was to try to convince me that I needed him and his expertise. Guess what, not so much! Given his rudeness and abrasive communication style, there is no way I would provide him with any personal information about my finances, nor would I choose to work with him. I do like that I got that service as part of the other transaction, but I would never pay for it and would never choose to do further business based on that interaction. Guys, if you read this, part of my consulting job is to train customer service, communications and support functions to drive more business, to not lose it! You could use this! read more

I only give reviews when the companies either totally rock which is 5 stars or when they like Comcast totally are at the bottom of the barrel and then get 1 star. In this case Eco-Tax is a really, really good company that we've been a client with for 5 years and they have been - so far anyway - way better than any other accounting and tax-preparation and financial advice service we've had. They are fast, very friendly, knowledgeable and affordable. Kind of like how you want it. read more

I'll be honest with you, I thought I was heading for a tax disaster this year, my second as a business entity. I reviewed some erroneous information about my particular tax situation from an online source. I'm thinking I should have chosen a local company to where I live. Eco-Tax in the most professional manner saved my first year filling as a business, and continues to provide the kind of service which has been of great benefit to me, they continue to give me great inside and tax tips as to what to look for next year and the years to come, thank you Eco-Tax read more

I would NOT recommend this company. Their communication is horrible and they obviously have no intention of filing your taxes on time...Then when I complained that I would have at least made sure my returns were in on time had I done the taxes myself, I was sarcastically told, "Well good for you--we have thousands of other customers to worry about, not just you...We would have filed an extension and gotten to them within the next six months." Then I was told that we were paying for the accountant's expertise--not to have our taxes done by the April 15th deadline...And, the accountant's so-called expertise amounted to me researching information on deductions for him and then him still doing the taxes wrong twice...We would have lost thousands of dollars in deductions because he had no clue that he was supposed to carry them over to our state returns as well. If the computer program didn't alert him to do something, then it wasn't done--that was the "expertise" that we paid top dollar for. Save yourself a lot of time and hassle--don't go with this company!!! read more

I had a very nice experience with Eco Tax. Although I didn't end up using Eco Tax's services I really enjoyed the free consultation. Everyone was not only very polite, but genuinely interested in making sure I got the service that was right for me. The online platform used to import documents is a really nice feature. The last thing I want to do while growing my business is rely on an accountant getting a scanned document via email, or worse, something mailed or dropped off to handle my taxes. Being able to scan documents and save them in a shared space is a huge bonus. I found it very easy to get ahold of someone if you have questions or concerns as well. Since I just formed my business and I'd like to see where things go this first year, I decided to manage the taxes myself, but I can certainly see myself utilizing Eco Tax's services in the future. Big thanks to Steve and the whole crew for all your advice and help! read more