The staff is knowledgeable. But rates are higher than most other insurance companies…read more You will get a personal touch to your insurance needs, which is nice. ...However, be aware for a sensory overload. The agent is very hyper (Rx?... snow?) . Gives Redbull a run for its money. She is good at 'shooting the ***. They know their stuff stuff but be advised know that their main goal is not to provide you with renters or vehicle and equipment coverage, but to get ahold of managing your retirement/stocks/assets. Again this office knows their stuff. But.

I have had a great experience with Melissa Izatt of Country Financial. Country insurance went to…read moretown for me after I got into a bad car accident in 2012 that was not my fault. Melissa's staff are always responsive and follow through on anything that is needed which saves me a lot of time and hassle.

I've used them for a few aircraft, they seem to always find the best rate, they go above and beyond…read morecustomer service wise and are prompt to reply. Not a fan of the insurance industry but these guys make it a little easier, which I appreciate

This place seems like a small biz trying to act like a big biz. I'VE gone through so many agents,…read moreit is ridiculous! Why such a high turnover rate? Never notified of a new agent, nobody returns my emails. Searched my agent on Google & found her at another agency. I would stay away from these guys! Go to another agency! You will get better service. I am happier now.

I have waited a long time to make this review. I am not angry…read more I just know I didn't deserve to be ignored. My family has been clients of this Allstate since the 80's. Way before Kelly took over. My father passed away and the house flooded. Allstate was wrong and more importantly so was this office in that Kelly did not even call back or offer condolences. My father had an ongoing relationship with Kelley and his staff - so did I. A good relationship. But once this claim came in - Kelly did not return my calls and did not even call or email to offer condolences. It's been 2 years. Customer service is most important when things go wrong - especially if you are a such a long time customer.

I just added additional house and auto to my Allstate policies…read more Kelly and Helanie worked quickly and closely with suggestions and recommendations to be the best coverage just right for us. They were open to diaoluge and we discussed many issues with a good results. I appreciate all their courteous friendly help in getting insurance needs completed..I look forward working with them both in the future. RC 9/27/2022

This lady is the rudest, and most unpleasant person to deal with. She'll hang up on you if you…read moreannoy her with questions, it's like she has a hard time dealing with people doing her actual job. Why do it if people simply asking question is going to annoy you enough to rudely hang up on them repeatedly. She's also not on top of things, maybe getting a bit too old to handle the numbers. I'd go to Nora only if you wanna be audited.

Nora puts up with me. That alone merits 5 stars given that I am pathologically late and sloppy…read morewith my bookkeeping. She does not gauge me and makes sure everything is in order. I have not been audited in the 15+ years I have been using her.

Stacey Allen is my favorite insurance agent ever. I have known her since 2002 and she is a great…read morepart of this community in Anchorage. She has a great staff they answer the phone quickly and are very helpful!

Wow! You would never thought that an insurance company would be a welcomed place to go inside of,…read morebut let me tell you something, I felt sooo comfortable as soon as I walked in! The staff knew my name as if I was their old friend. If you're looking for the right agency, this is The Place. Check it out!

We just had a great initial consultation with some friends that we're helping immigrate to the US…read more We were worried that with our situation being rather generic, there wouldn't be much value in speaking with an attorney. Sean was extremely conscientious in going over options. The consultation was extremely informative and useful, and we have a much clearer path going forwards. Very easy to work with, prompt, and professional.

Attorney Nicole was very knowledgeable and helpful. Immigration procedures can be daunting, complex…read moreand overwhelming. However, we feel confident that with her guidance we will get it accomplished. Her expertise is so valuable during this time.

They took good care of our needs and so nice as well. Good to work with a professional company…read morelike this. Thank you

This place has the worst customer service I've ever experienced. They can't seem to answer direct…read morequestions about their business. I had a very rude phone call with Lorie. She is unprofessional and disrespectful. She makes excuses for this business and gives a sob story of why they can't do their job.

Have been quite happy with the team at Art Mathias State Farm on Arctic Blvd ever since my old…read moreagent (Cathy Saario) retired. Hold home, multiple auto, and travel-trailer policies. Any time I need something, the staff are quick to respond and thorough in the outcome. I also hold tow/assistance rider for $10/yr per car. When I need roadside assistance, I call a tow company and afterwards email StateFarm the bill and they're quick to mail out the reimbursement. They'll email policy/coverage cards quickly if lost or needed for any reason. Friendly and polite on the phone. Love the app for paying bills and checking (and even changing!) coverage. Keep up the solid work.

I was a customer with Art Mathias for over a decade. Every time I added a vehicle or a child to my…read morepolicy I paid up front with a credit card to make the change and then it was added to my monthly fee which I paid on autopay through my checking account. When I decided to close my account they billed me for an additional month. I thought it was an honest mistake and asked for a refund. After two months of phone calls they're claiming that they always provided the insurance up front and I paid after the fact. Seriously? Do you know of any insurance company that doesn't charge in advance? See if they'll give you the same deal. My advice is tell your bank to block their charges when you close your account.