Troy and his staff are so helpful and knowledgeable about financial services and insurance related…read moreproducts. The office is in a great location and the staff genuinely care about you and your needs and will do what they can to help your family get what they need. I love working with them for all of my insurance!

We have been customers of Troy Sayer for over 23 years. Troy and his representatives have always…read moreprovided top notch service for all of our insurance needs. Last week, we needed to update multiple auto policies and Emily T. met with and helped us. She was so friendly, knowledgeable, and professional. Still pleased after all these years!

The best insurance prices in the Anchorage Bowl for retired senior citizens with a good credit…read morerating!!! Call and ask. Forget about "Flo" the green "Creepy Little Crawler" or Mr. "Mayhem". Who pays for all those dumb ads anyway??? Duh! Always great customer service in Eagle River or over the phone. Thank you Lynda for your help with my policy questions! I live in Eagle River not San Fr - an!

Al and staff go above and beyond to make insurance options painless and affordable. Thank you for…read more30 years of outstanding service!

I had a wonderful experience with Maddi Cassel-Roden for…read more Justin Goodman, Agent. They were quick, changed deductable on my whim and very helpful. This was a quick and easy transition from old insure into State Farm. Thank you for the great service, timely responses, and able and willingness attitude.

We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

Great customer service!!! Glenn and his team go above and…read morebeyond to find the most appropriate and affordable insurance for your individual needs. They return calls and emails quickly and are always very professional and cheerful.

I stopped in to see a if I could get something notarized. The older woman there was very rude and…read moreobnoxious saying they only notarize things for customers. Too bad for her I was also going to see about getting two new homeowners policies for the two houses I just bought.

I've been using State Farm since I started driving over two decades ago. I moved to Alaska in 2013…read moreand signed on with Doug McCann SF on a whim as he shared a name with my oldest brother. I HAVE YET TO BE DISAPPOINTTED!! I have had the best costumer service from every single person I have spoken too. I had a few random financial hardships happen and each time, this office worked with me to ensure continuous coverage. I will 1000% stay with this office for all my insurance needs; auto, renters, and soon, life insurance. Thank you for always putting Alaskans first!

Our household have been customers with State Farm since the 70's. All that time, we have been with…read morethe office of Tom Plooy- who has since retired this past 12/31/21. After visiting his office on Boniface and Northern Lights many times over the years- mainly to make payments on bills, we saw very little of him (I myself have never met the man). His office workers, however, (with the exception of one man who just sat idle at his desk) were always friendly, and we have had many a nice chat with them. Ashley, in particular, Tom Plooy's granddaughter, was especially competent and helpful. Just recently, a letter received from Tom Plooy came with recommendations for continued service with Doug McCann. His office has just recently been slotted in a space that used to be a hair salon on the south side of the building where the Fred Meyer Muldoon store is located. Okay, so that's weird enough. Got to share the parking lot with the grocery shoppers. This business is still in transition, and even while open, is not client ready. The woman working there wore a mask sporting big red lips, and her hair was disheveled. She was insistent with pushing the purchase of more insurance coverage, as if we need it after being well established and fully covered with our home and vehicles. I have been paying my bills online since I got zero help from Tom Plooy's office in the fall of 2020 after being side-swiped by a drunk driver, and I intend to continue to do so, if only because when you really need the help, State Farm shunts you off to agents in the lower 48. Personal service truly has gone by the wayside, and Tom Plooy's recommendation of Doug McCann continues to prove that fact.

The music and atmosphere are fun. They staff are all so kind and knowledgeable. The candy dish is…read morealso superior:)

Always such great service! The people there are so professional and make sure im taken care of…read moreevery time!

Erik Christensen and his team have been terrific to work with! I've only had a couple small claims…read moreover the years and all have been very easy to manage. Additionally, it's the little things that make a guys day.... today I had an off the wall question and Samantha didn't know but got back to me within minutes answering my question and emailing m documentation to further explain. What a great office to work with!

I used to love state farm. I'd been with them for so long. When my car died I told them i was…read moreletting my insurance go until pfds came around, I could get it fixed and the car reinsured. They gave me an untrue quote because when i did call in it was tripled. Noone told me that would happen. So now I can no longer afford insurance. It's time to revisit the State insurance laws that make it impossible for low income people to afford insurance and treat us as if a safe driver had a dui. These are unfair laws that someone allowed these companies to write for themselves and something needs to be done about it. I strongly urge anyone to reconsider state farm and it makes me sad to say so.

My husband and I have had State Farm for 2 decades. We…read morehaven't always had the best service in our area. Under the suggestion of my best friend, she said that I could change my Agent under the State Farm App. Once I found Kelsey and her team, they made the transition easy, have been available to answer questions, and more recently we had a claim on our car. They brought us through the step-by-step process in what's next and what to expect. They've really made our experience effortless. The staff including Hazel and Dajia are skilled to answer all our questions and needs and I'm so grateful that this is the Agency we have our policies with. Thanks for making this insurance process so easy for us. We appreciate you more than you know!!

From the owner: Our mission is to support each customer's legacy by protecting their assets today and preparing…read morethem for tomorrow.

I've had a great experience working with Andrew Sayer - State Farm Insurance Agent. I have my home…read moreinsurance through them, and the level of service has been outstanding from day one. They take the time to explain coverage in a way that actually makes sense, and I never feel rushed or pressured. Anytime I've had questions or needed help, their team has been responsive, professional, and genuinely easy to work with. It's clear they care about their clients and making sure everything is set up right--not just selling a policy. If you're looking for an insurance agent in Anchorage who is reliable, knowledgeable, and easy to communicate with, I highly recommend them.

What really stood out was the customer service. Every time I called, I got a real person quickly,…read moreand they were patient and helpful. They took the time to explain my coverage options so I actually understood what I was paying for.