Great customer service is a dying breed. The lady that runs this office day to day is honestly is…read morethe best insurance reps I've ever dealt with. When I opened my small business calling other companies was brutal. But from the get go she was beyond knowledgeable and helpful. If you need some type of insurance this place is the best by far.

Highly recommend if you shop for a local lender. You get both, in person experience and latest…read morecloud based application process. Tiera Maillet did everything professionally

The folks at Home State were awesome. We bought a house from out of state and they helped us all…read morethe way. Even when there were issues from the seller side they helped negotiate the issues and worked tirelessly to represent us. And when we were presented with unrealistic deadlines from the seller/bank agent and with a 4-hour time difference they worked above and beyond. They did everything they could ahead of time so we could stick to the deadlines. Their online access and customer service is top notch. Would definitely use them again and would highly recommend to everyone!!

I have homeowner's insurance, ATV, and 3 vehicles with these folks. They are a great group of…read morepeople to work with, friendly, and fast in responding to an accident as well as coverage changes. Very satisfied with Tom Plooy's team.

State Farm is one of the best insurance companies for Alaskans. Just be sure to go to a different…read moreagent than this one.

these guys sent an insurance calculation for 1 car for $260, which is already not a little, and a…read moremonth later they demanded to pay $360... they are just scammers I highly do not recommend it

Extremely poor customer service. The listed, local phone number is not picked up. Rather it is…read morerouted to the national robo center. Doesn't respond to messages. Doesn't call you back, even after she has promised to. Doesn't give any warnings or heads up that a policy is about to change or that coverage might be altered. You just receive a robo letter in the mail, stating the increase in fees or the drop in coverage that will happen on 30 days. ZERO empathy or realistic adjustments. Everything is run of AI algorithms, and she has no natural skill or desire to add a human touch. Even as insurance companies go, Lisa stands head and shoulders above the other scammers. Avoid at all costs.

Laura is one of the best insurance representatives I have known. We have used other companies for…read moreour auto insurance before but it is just nice to have someone near bye in the community that can help and answer questions. No waiting on trying to get through the phone system, just one number, one call and you have someone friendly and willing to help with whatever situation you have. I am willing to pay a little more for good service.

Al and staff go above and beyond to make insurance options painless and affordable. Thank you for…read more30 years of outstanding service!

The best insurance prices in the Anchorage Bowl for retired senior citizens with a good credit…read morerating!!! Call and ask. Forget about "Flo" the green "Creepy Little Crawler" or Mr. "Mayhem". Who pays for all those dumb ads anyway??? Duh! Always great customer service in Eagle River or over the phone. Thank you Lynda for your help with my policy questions! I live in Eagle River not San Fr - an!

Everyone in Ryan's office is so helpful! The prices are affordable and the customer service is…read moreexcellent. I highly recommend them!

I left Alaska and my employment at MVFCU a little over 12 years ago. I have kept my account open…read morethere because I use to think they were a very reputable and honest business. I don't feel that anymore. When I worked for MVFCU under the CEO Al Strawn, it was considered unacceptable for people calling in to have to wait on hold. Since the change with a different CEO, I have had to call in a few times and I have literally waited on hold for 8 to 10 minutes to speak with a customer service representative. Less than a week ago I called and a woman answered the phone but was in the middle of a conversation with another employee. She never even acknowledged that there was a person on the line. I said "hello" several times and finally hung up. I had to call back and wait on hold, again, to speak to someone. Recently I requested an ACH stop on my account which cost me a fee of $20. I was told they would put a temporary stop on my account until they received the signed one back from me. The next day I emailed them the signed copy they requested. Two days later, the stop did not work and money was, once again, taken from account. When I sent a message about it, I have been told they will have their Ecomm department look into it. I am still waiting for this to be corrected There have been so many errors with my account lately that I can no longer trust this credit union. I will be closing my account within the next month when I get things settled since losing my husband recently. What a shame for MVFCU to lose the high standards they use to strive for.

Matanuska Valley Credit Union is doing a lot of things right for their customers. Business to…read morebusiness this is one of the best financial institutions I've worked with and I've been in the auto business for 11 years. Thank you Mandy Tanner for all your help! ~Victor Montoya (Florida)