I had a horrible experience at this salon and it's a shame because the first time I went in everything was great. The first time I had my hair blown out by (excuse me if I get her name right) Zadia. She is a visiting stylist only in Monday and Thursdays. I'm usually very apprehensive of hairdressers as I've had some nightmares in the past with my textured hair. I thought I'd give this salon a go as I was visiting home for Christmas and wanted my hair nicely done. I was extremely satisfied with the job of the stylist, she had done my hair so well. I was so impressed I suggested my mother come and get her hair done too. Like me, she is very sceptical of hairdressers but she trusted my recommendation.
When we came in to get my mum's hair done I had called and specified that it would be a dry style because my mum had already washed her hair. When she came in and sat in the chair there was instantly a debate on how my mother's hair was to be done. I stated that my mother did not want to have her hair flat ironed and the blonde receptionist said that it was typical of a dry style. I explained again that we weren't aware of what each style entails, but my mum only wants her hair blow dried. She then stated that my mum would have to pay the full blow our price because of it. I was very confused about this.. I didn't understand why they weren't able to just blow dry my mum's hair as it was already washed. It's important to note that at this point her hair was already pretty much dry - all it needed was a few sprits of water to dampen it again. A few moments later, a lady whom I think was the owner, came by and said to the stylist that she would need to spray some water on my mum's hair in order to get it smooth. This is something I tried to explain to the blonde lady but didn't bother to consider my opinion. Once the owner had made the suggestion the blonde lady whispered to her "time doesn't permit to..." I didn't catch the rest. This was extremely rude because, as a paying customer, we deserve to have our hair attended to in the best way possible. My mother's hair was washed, it just needed to be damped a little bit. It shouldn't have been a big deal, especially when she ended up paying almost $60 for a full style even though her hair was washed AND left a tip.
Regardless of this horrid experience, I returned to the salon because I knew Zadia would be in. I booked a regular blow out for 9am because there wasn't any dry style available on the website. I added in the notes that I would be coming in with my hair already washed. It ended up taking about an hour to do my hair but I assumed since the salon was empty Zadia could take her time. Again, I was very satisfied with her work. When I went to pay a gentleman, whom I assume is another owner, proceeded to tell me that if I book a dry style then it only takes 20 minutes. I was very confused about this because a) I don't know how much time is allocated to each style and b) if that's the case then it's up to the stylist to adhere to any time constraints. As far as I was concerned I was coming in to get my hair blown out and I found it extremely disheartening to basically be lectured about how long my hair took to do. If you guys want your clients to know about time constraints then they need to be CLEARLY indicated on the booking system. There weren't any clients being held up by my hair being done therefore it's rude to try and implicate me for the fact that it took an hour. You should speak to your stylists about how long they take because they're the ones who are informed about time limits. I felt the gentleman was being extremely condescending and unprofessional. I will never be returning to this salon for the multiple negative instances I've mentioned above. It's a shame because you've employed some very talented stylists and for some reason the administration of this place is absolutely deplorable. No wonder why their reviews are so horrible. read more
