We had booked Dee back in August to pick up my daughter and her husband after their wedding reception on Saturday, December 6th. After confirming with Dee by email TWO day before, plus our wedding coordinator talking to and confirming with him on the phone TWO days before the scheduled pick up, he NO SHOWED. Our wedding coordinator called him when he no showed and he stated, "he forgot." And he texted me saying he had us down for 12/9 not 12/6. My email to him on December 3rd stated I was confirming for Saturday, December 6th at 8:45pm, which he acknowledged and confirmed.
This left us in a terrible bind to get my daughter and her husband to their hotel after their wedding reception. Her matron of honor tried to get an Uber for them, but uber was not able to find a driver. (we knew way in advance from the venue owner that getting an uber was going to be difficult so that is why we hired Dee) It was incredibly disappointing, not to mention unprofessional, as my daughter had planned for going away pictures with the car service.
Dee did apologize and I was refunded the down payment we had paid by Monday, December 8th. He did offer to come and get them, but he was 40 minutes away and we had to be out of the venue before he would be able to arrive.
It was just a bad ending to a beautiful day. read more