I liked the look of my lashes and her work was quick and efficient, which is why I continued booking.
However, I experienced repeated issues across multiple appointments with lashes falling out in chunks and being stuck together, which raises serious concerns about proper isolation and the health of my natural lashes. I was also charged each time to come back and fix these issues.
After my most recent fill--when a chunk came out shortly after--I sent a photo and was then told she does not have the ability to properly isolate lashes and that she should have communicated that beforehand. She also mentioned that most of her clients are over the age of 40.
I was then told she could no longer service me, with no referral or guidance provided.
Allowing this to continue over multiple appointments, and only acknowledging it afterward, was extremely unprofessional and put the health of my lashes at risk.
Update 3/21/26 after Elaine's response:
I also want to clarify that I never requested Mega Volume lashes. I asked for a fuller, voluminous look, which is a standard service.
I had been a consistent client since October, and these issues occurred across multiple appointments. If you felt from the beginning that this was not a good fit or that you couldn't properly perform the service, that should have been communicated early on--not after continuing to service me for months.
At one point, the issue was attributed to my dog being present, but even after adjusting for that, the same problems continued.
I am currently dealing with discomfort due to multiple natural lashes being stuck together, which highlights the importance of proper isolation.
Being dropped unexpectedly has also left me scrambling to find a new technician willing to correct this work, which is especially difficult as a new client.
This was never about Mega Volume--it was about repeated retention issues, poor isolation, and lack of communication, which ultimately impacted the health of my natural lashes. read more