Blink via franchise/property owners operates 12 charging stations in the two primary parking structures at the Santana Row shopping center. We have used chargers in both lots, and every time we have issue with either the unit being broken or it will not read the supplied nearfield Blink card to access the charger. Have been forced to charge as a guest at a higher rate several times due to poor support and inability to get a cell signal to call them. Their get a charge code system also relies on internet, so you wind up walking outside the structure to do that and you as a registered user cannot get a code that gives you your rate, only the higher guest rate, which is wrong. This last experience was the worst, could not login, had to call, they enabled the charger remotely for me as a registered user, but here is the issue. Every other time there has not been an occupancy charge after the charging cycle finishes. Apparently now it is applied and it is outrageous. 8 cents a minute! So we went to a movie. Cell phone is off of course there so we cannot see charging notifications. Get out of the movie to be see occupancy charge is happening. I get the need for an occupancy charge to prevent people squatting in the spots, but charge a reasonable rate, like the amount normal charging costs. The system can easily determine this from your charging cycle, in my case it would be about $1.50 an hour. Instead this location gouges at $4.80 an hour! Called support and they toe the line of well they are independently operated and can charge what they want. Ok, so I will not charge at this location until Blink is gone. #SantanaRow mgmt bring Chargepoint chargers to Santana Row! read more
