We hired this company to remodel our kitchen/main floor, and patch drywall in the basement after we…read morehad water damage. The work included new flooring and baseboards, cabinets, countertops, backsplash, lighting, new electrical, drywall, and plumbing. When we hired Char we expected that she would manage the project and keep things on schedule. We also expected professional work. She seemed great at first, but that quickly changed. We had major problems with every aspect of the project, and she would try to talk her way out of it, or pass the buck to Angel, who managed the workmen, and did some of the work himself.
First, they installed our flooring incorrectly and had to rip it up and redo it twice. Now, 6 months after completion we have big gaps in the floor boards and have to hire someone else to come fix it. They neglected to put down any kind of covering on the new flooring and the electrician scratched the floor and left the house a complete disaster. It took us several hours to clean up after him. Cabinet install was shoddy. 2 of our base cabinets are crooked and don't line up with the countertop. They also refused to cut the base cabinet for the apron front sink, so we had to do that ourselves. Cabinet pulls are installed off center, outlets and covers won't sit flat because the backsplash tile is not flush. The baseboards were a NIGHTMARE! We have bullnose corners and the guy they sent did not know how to cut the angles. He finished the whole project in about 3 hours and it looked awful. There were 1/4-1/2 inch gaps between the angles. Char said they could just fill those in with caulk and it wouldn't be a problem...I don't think so! An amateur DIYer could have done better. We had to stop payment on a check until they had someone else come fix it. They had to rip out all of the baseboards and redo the whole project.
We also never knew who would show up to our house, and when. It seems like they hire random people piece-meal, which is not what we expected. For example, 2 guys showed up to install carpet, but we had no idea they were coming. We had to quickly move all of the furniture so they could complete the job. While we were moving furniture, one of the guys (dirty and sweaty) plopped down on our sofa and made himself comfortable. Then he demanded payment when they were done. I had to call Char, and she passed the buck to Angel. They left the old carpet and debris on our front lawn and took off.
We had many other issues, this is just a few of them.
We were told the project would be complete in 3 weeks, and at 5 weeks we hired our own plumber to come finish the work. Partly because we were sick of waiting for Char, and partly because we didn't trust they would do a good job. When we would bring something up that they had overlooked she would say "Oh, that's not a big deal. You can just do that yourself". Overall, Char talks a good game, but don't believe it! Hiring them might be the single biggest regret of my lifetime.
