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Blinds To Go Super Store

5.0 (1 review)

Services - Blinds To Go Super Store

Blind installation

Window treatment installation or replacement

Motorize existing window treatment

2 More Services

Window treatment removal

Window treatment repair

Blinds To Go Super Store Photos

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13 years ago

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Blinds To Go

Blinds To Go

(21 reviews)

Just got my blinds installed ; overall, great experience - store manager and saleswoman were both…read moregreat ; walked me through everything without being pushy ; and the initial measurers and installer were pleasant and respectful ; would use them again without hesitation

I had a very disappointing experience with Blinds To Go and feel others should be aware…read more I initially went into this process intending to purchase roller shades. After an in-home consultation and several store visits, I decided to do cellular shades in two rooms and wood shades in the remaining rooms. When I was informed of the cost of real wood shades, the store manager persuaded me to switch to faux wood, assuring me the quality would be superior to what you'd find at Home Depot. That assurance was incorrect. When the first faux wood blind was installed, it was immediately clear that the quality was poor and the product was damaged and dirty. There was a visible dent, bent PVC voids, and the center cord never stays centered, consistently pulling the slats to the left. These issues were reported immediately, photos were shared right away, and I refused to have the remaining faux wood blinds installed. They were returned to the store. I attempted to come to a reasonable resolution by asking to reselect and install cellular shades instead in those rooms. This request was denied immediately. During this conversation, the store manager was dismissive and made unprofessional and inappropriate remarks, including telling me I was "a grown woman" and implying she was not responsible for guiding my decision. She also made unnecessary comments about my husband, which had no place in a customer service discussion. Despite the damaged product being returned and never fully installed, I was told I was essentially stuck because I had "signed the papers." I also contacted corporate, was told someone would call me back, and no one ever did. The cellular shades themselves were fine overall, however I was never advised that the top-down/bottom-up feature is impractical for high windows, as it is difficult to reach. I was also sold the wrong remote for the motorized cellular shades and experienced a motor issue days after installation. It then took two weeks just to schedule service, further reflecting poor follow-through. I had planned to use Blinds To Go for three additional rooms in my home, but after this experience, I will not return. This process felt focused on making a sale rather than advising the customer, and when issues arose, there was no accountability or effort to resolve them. I would strongly caution others to ask detailed functional questions, carefully inspect products, and get all assurances in writing before committing. In case anyone is wondering I'm still waiting for Blinds To Go to reach out and make it right. I guess the bot they have replying is just to make people think they are trying to resolve the complaints.

Blinds To Go Super Store - blinds - Updated May 2026

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