I made it clear from the initial sales...
I made it clear from the initial sales consultation, through the measurement appointment, and again to the installer that I needed to keep my existing curtains. Despite this, the installer returned for a second visit, installed the blinds, and then told me that I could no longer use my curtains and that I needed to contact customer service.
Since then, I have made approximately 14 phone calls and emails. I have been given multiple promises that someone would resolve the issue, yet I still have no resolution.
My request was extremely reasonable: either have someone return to reinstall my existing curtains with the necessary hardware, or provide a $200 refund on a purchase that cost thousands of dollars. Unfortunately, even this simple request has been extremely difficult to resolve.
Based on my experience, I strongly recommend looking elsewhere. The installation and, especially, the customer service have been extremely disappointing. Last correspondence with JAMIE Ext 4216 felt like he would resolve, but completely ignored after that one call. read more