I love my new shades! I have never bought shades before but the people who work here really know what they're doing. We had a pro come to the house, measure and then install. The entire process went like a well oiled machine. Arlindo the installer was polite, professional, on-time, communicated clearly throughout the process and was done in a flash and did I mention how much I love these shades? I got the top down/bottom up no cords kind and can't stop maneuvering them! Very happy, Definitely recommend, though it's a little pricey, because it definitely adds value to my home. And they have a lifetime guarantee. Lifetime! read more

My recommendation is to stay very clear of this company and from doing any business with them. The drapes were to be custom made, I guess by custom, they just adjust the length. The sales people are not trained well and sold us drapery which look like someone took a sheet and pinned it with clips attached to rings. I tried many time to resolve this , the response was I needed to spend more money for an upgrade. The drapery panel kept coming off the clips because they used an inexpensive rod which was telescopic and the drapes could not pass over the rod effectively. Do not recommend. read more

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After a poor initial install, I contacted my credit card company and filed a "dispute" for the second part of my payment. Blinds To Go contacted me and sent their BEST installer (Arlindo). He worked to correct the issues that I had. He did a good job and I was satisfied with the end result. I released the dispute and paid them the balance for the blinds that I ordered. Do yourself a favor, if you are a DETAILED person like me and know the difference between a quick install and one in which the installer actually measures his work, make sure that you specify that you want Arlindo to do your install. Arlindo works out of their Stoughton, MA location. -Ray read more

Blinds To Go - Shades & Blinds Near Me - Stoughton, Massachusetts

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I'm writing this review to acknowledge how outstanding showroom design consultant, Liam Ayers, was in assisting us in purchasing roller shades at the Stoughton, MA store. Liam was friendly, extremely helpful, knowledgeable about products, and patient with us as we made changes along the way. He was a pleasure to work with and I would highly recommend him to friends and family if they are in the market for new shades. We have been longtime customers of Blinds To Go. Over the last 25 years my husband and I have bought and sold 8 homes and are sometimes called "gypsies" because we've moved so many times. Each move brought us into Blinds to Go and although our style has changed over the years, the quality of products continue to bring us back. I can't say enough about Liam and his customer service skills. He is an asset to Blinds To Go! He should be commended for his invaluable ability to point out particulars of each product and help us with decisions throughout the process. We couldn't have gotten through this process without him and his assistance. We are grateful that he worked with us and management to obtain best pricing and helped us to stay within budget. We are looking forward to the installation of our roller shades in a couple of weeks. read more

Please stay clear of this company and do not support this establishment. I ordered 19 blinds, I needed a repair on one of them. I was told that the company discontinued selling the blind that I currently have. They gave me a new blind, which not only did not match the others but did not fit the hardware. Upon calling HQ they said that they would not install the new hardware because the work order was deemed a repair, not a replacement. They do not offer installation services for repairs. I expressed that it would be a repair if they had the blind that I paid for along with the installation fee. Thus, for any of the 18 remaining blinds the lifetime repair guarantee is not applicable since they no longer sell what I ordered. Poor customer service, I will never pay for their services again. read more

Terrible company. They sent the wrong size but refuse to amend. Apparently they deduct 4mm from shutter blinds as standard. This is not obvious at the time of order. So when they arrive they're too small. I've been asking for weeks why they make them smaller than requested and how they suggest fitting them but I'm talking to a brick wall. read more

I bought 18 blinds for my house 16 years ago and one of the blinds started sticking and not hanging evenly. B I called to ask about getting it repaired and was told to just bring it in and they would take care of it for me. I brought it in on Thursday and was called Saturday to come pick it up. I'm really impressed with the staff and the service. I would recommend using them to everyone. read more

My experience with Blinds To Go was exceptional. The sales staff, Delilah, in particular, made selection very easy and she was extremely knowledgeable of all the products. Our installer, Almir was extremely professional, very pleasant and knowledgeable as well and he did a terrific and quick installation. We absolutely love our new sheers and the pewter color is perfect! Thank you!!! Rosalyn Finn. 12/2/22 read more

I have purchased blinds and shades from Blinds To Go for many years. The quality and selection are great and the pricing is competitive. I shop around for every purchase and find the pricing on point. I really like the forever warranty. I have returned blinds that were broken (when I had young ones) and they replaced or repaired free of charge. read more

Poor customer service. When I went to the store, the reps seemed as if they didn't care and presented a "brushing off" type of attitude. Ended up ordering the blinds and they came in with the wrong measurements. Been calling multiple times for two days straight and the calls go to voicemail stating the design consultants are busy. 1 or two calls, okay, but 10 calls resulting in the same result? Seems questionable to me. I hope to get the blinds redone correctly, but wanted to present my initial thoughts of my experience. read more

Well we've been pretty happy with our blind purchases and we've experienced some issues with the blind cords, especially with oversized windows. The service has been good, up until recently. We're having some problems and I have called 4 times and left messages with the design consultant (only phone options are ; directions, issues with your current order or design consultant). And as of today, (4th attempt) still have not received a call back. My entire house is fashioned with blinds from blinds to go.....why is there NO customer service? Companies can only blame the COVID for so long...if the economy is to start they need to provide good customer service! Marie P read more

I ordered pleated shades for a wide kitchen window. Shades arrived within two weeks and look fine but installation is a problem. I hired my own contractor to install the shades since he was doing other work in my home. He installed the brackets evenly and securely however the shade will not snap onto the brackets and as a result, they fall off when I open or close them. I called Customer Service and they said that the shade needs to "snap" into the brackets to be secure but after several attempts with assistance from the contractor, a neighbor and a friend, they never snap in securely. Customer Service will have someone call me to schedule an appointment with one of their installers but they won't waive the fee, even if the brackets are found to be defective. So I'll be paying twice (my contractor and their installer) for what should be a simple installation. read more

Dissatisfaction, indeed dissatisfaction is the word for Blinds to Go products. Over a year ago they installed blinds throughout my home with some of the bigger ones with the remote control. The batteries keep falling which is a danger especially when it almost landed on our 18-month-old. They have come to my home several times to fix them but it takes months and months of calling to get that to occur and now they schedule with you but fail to show up (last two times). They have two sets of blinds out for repair since AUGUST and now it is January! When you call you get the run around, not a Canadian order, or design order must speak with designer but designers say must speak with headquarters, there is long list of where to call for dissatisfaction. It becomes impossible. There must be other companies that can do a better job. TOTAL DISSATISFACTION! read more

I was happy with my blinds initially, however 1 year later all 5 of my cellular shades have begun to turn grey/black. Knowing the blinds came with a lifetime warrantee I called customer service, who connected me to the store. Upon consulting with another manager they determined that the discoloration is from 'someone having a fire while your windows were open' or 'debris from oil heat', therefore not a defect in the shade, so not covered. I will never buy a product from blinds to go again and would recommend no one else buy from them either. read more

Blinds To Go - Cellular shade turning grey from the top - Shades & Blinds Near Me - Stoughton, Massachusetts

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I ordered five blinds. Initially, three were installed on Aug 17 two blinds were cut too big. Second time installer came (Sept 22) two blinds were installed but one valance was still too big. Third time installer came (10/7) to install the valance; it was missing the returns (side pieces). These were paid in full when I placed the order in July. I have reached out to the sales person requesting her supervisor's name and contact information and have not received a response. I would NOT recommend BTG EVER read more

We ordered 4 different sets of blinds from Blinds to go within a months time. I must say it was extremely easy and the blinds are really nice!! The employees here are very helpful and everything went very smoothly. We ordered to vertical blinds and two skylight blinds and we are very happy with the quality of the blinds. The price was very good, too. I love the fact you get your blinds within days of ordering them! It's amazing how fast they get them to you and they are of great quality!! read more

I would like to thank Blinds To Go's excellent service. I bought blinds from Blinds To Go around 6 years ago and a couple of blinds had loose lines recently. I had planned to buy a few new blinds to replace these blinds with loosen lines. After confirming my purchase through their computer system via my telephone number, the staff kindly told me that blinds bought from Blinds To Go have life-time warrantee and they can fix the loosen lines for me free of charge. They indeed fixed the problem within 2 days without any charges. Excellent service! I strongly recommend Blinds To Go to any one would like to buy blinds. read more

I can't really give an actual review.... Let me explain. My wife and I went to the store and browsed around for a bit. We spoke to one of the ladies behind the counter and she was very helpful. I can say only good things about her helping us. We got several quotes for what we wanted to do for our house and the different rooms. Great experience.... We tried to make an appointment, but she could not get in touch with the guy who does the measuring/scope the job out. She told us he'll call us within the end of the week. No call. I did not call them. My philosophy (I'm a business owner) is that if I request service and you don't want my service, then you don't bother.... Pretty simple philosophy. It's too bad because the quotes that we got was a decent amount of money. That's what I get for telling my wife "sure whatever you think looks good, I'm cool with it". I went shopping around after this and found better deals (price wise and offerings) from their competitors. That day we were willing to buy one of the three quotes and they dropped the ball. read more

So disappointed in the Roman shades I purchased. Have had to replace 2 of 4 shades twice! Still waiting for them to come, every time I called it was three weeks later before they would do anything. Contacted the store manager, sent him pics via email. He never called me back. Ordered in March, it is now June and they haven't come to replace the shades for the second time. Poorly cut and definitely not worth the $1700.00 I paid for them. Never again... read more

I am planing to change all the blinds and window treatments in my house. I started with one after I found it to be one of the cheap, but their work is exceptional. I fell in love with their work. One of the valances for one of the blinds I ordered was too short, I brought it back to the store and without a problem and with a smile on their faces took care of the issue. I recommend them and I would definitely use them for the rest of the window treatments I need. read more

Took 6 and a half weeks to get 4 blinds and one shade and cost over $700. Lot of money and way too long to get them. The installer was good, though. Would not use this company again. Pauline P. read more

There products are cheap and not worth the money. Very over prices. Horrible service. may shade was supposed to be fixed in 2 days. It took over 3 weeks. Store wouldn't answer my calls or emails. shade came back after a hide hassle only to find out they mismeasured it so the shade had to go back to be fixed. What should of been a say took several days. They promised to send out temp paper shades (per my request, it should of been their idea) however they mailed them to the wrong address. mot even an apology or any compensation. The shade came back for the second time mismeasured again!!! They had to drill new holes in my expensive trims. I accepted because I didn't have time for their stupidity anymore. I was promised that the manager would call me. They lied, ignored my emails. They are so lazy and careless. Horrible service. Horrible products. Employees and managers don't respond. So many mistakes. Do not give them your business read more

Lots of styles and materials to choose from, it took us 3 days to decide what we wanted to order, and only two days for it to be ready for us to pick up! Blind was well packaged, all hardware was included (along with excellent instructions), fit was perfect (the blind exactly matched the measurement we had provided). read more

The sales associate made it painlessly simple to order our blinds! I would highly recommend this store for buying blinds. We had them in two days and we hung them on the third day, Love these blinds! read more

I always have a GREAT experience when shopping here! The products are high quality, the lifetime guarantee is unbeatable and the customer service is the BEST! The sales associates are always so friendly and very knowledgeable with all the products. You can't go wrong with Blinds to Go. I recommend them to all my family and friends! read more

OK - I never leave reviews but always read them, but in this case I have to leave a review because of the ridiculousness of my experience with this place. I ordered two blinds, experience was great up until I went to install the valance on one of the blinds - one of them didn't have a miter cut on the end, so I called to say I need a new one. I was told I have to go back to the store to bring in the incorrect valance so they "can see the error". Whatever, I go in to return it. A few days later I get a call that the replacement is in, so I go back again to the store and pick it up. I get home, and realize the miter cut is off - so essentially the corner looks like a "V". Now I call back, pretty aggravated at this point and demand a replacement be shipped to my house. After a lot of back and forth, they finally agree to ship one to me. Fast forward a couple weeks, I get the valance in the mail. So just today I go to install it, and low and behold the front valance is no joke 5" inches short!! The people in the factory are either playing a cruel prank, or just absolute complete imbeciles. At this point I'm not even going to bother dealing with these morons, and just accept the original crap miter cut that looks like a "V". Luckily I can put this in a corner of the room where it's not too noticeable. Conclusion: I'll never do business with this company again! I will say everyone at the store I dealt with were pleasant and helpful, hence the one star. read more

We ordered blinds for two windows and they were done within 48 hours! However, the sales person mixed up the height and width so they were the wrong size. This was partially my fault as he went over the dimensions with me before putting it into the computer and I didn't catch the mistake and even signed off on the incorrect size. When I went back to let them know about the mix up they were great! Even though I signed off on the wrong size they quickly fixed the problem and I had our new blinds in the correct size in 48 hours! The one thing I will say is that their hours aren't great...closing at 7PM on weekdays makes it difficult to get there before closing if you work and need to drive from a distance. read more

Please think twice before going to this company. The customer service is dreadful. I have been trying to get color samples so that I can buy the blinds and they have not arrived. I asked for the tracking number but they refused to give it to me. They are either lying or incompetent. Neither is a good reason to solicit their business. read more

So disappointed. After paying 2,700$ in advance, no one cared to actually come and even measure my windows let alone to install the blinds! I have called 4 times for the past 2 weeks and no result. I am very very upset with the service. They just took our money and that was all. NOTHING in return. I am calling today to get my money at least if they are not interested in giving me the blinds. read more

This is by far the best place to purchase blinds. Everyone is very nice and extremely helpful. They obviously do lots of training because they are all very knowledgeable of all of the products they sell. I wouldn't go anywhere else for blinds. read more

The store was extremely busy when I went in, and it was very self-service oriented. I was there with my husband and two small children so couldn't really spend the time to over-analyze my choice. We had to ask one of the employees for help as it wasn't terribly straight forward how the sign in process goes. The overall experience has been great. The timing to get the blinds was much faster than I expected, and while we haven't had the installation done yet, I'm expecting it to be very smooth. read more

Make sure to get it all in writing. Make sure to go over your order at least 2x. They don't believe in the "customer's always right" adage. Had a slight mishap on an order. We wanted the optional up/down feature of a blind. Only got the down delivered. Yes, it wasn't in the order so I won't play the he said/she said game so here's my word for the wise. Go over with a fine tooth comb. We had 19 windows and 2 slipped thru the cracks. Overall a great product. Priced competively if you have other quotes to negotiate. read more

Used them again for an office blind - another great experience. They were fast, great quality.

The store is awsome just as the employees specially Karen she was so friendly and helpful I went home and highly recommended this place to all my family members. well done, my blinds are so beautiful it brights up my living room. Maggie read more

I definitely would shop here again. They have a huge selection from very inexpensive to a bit more pricey. The woman I worked with was very knowledgeable. The blinds I ordered were quickly ordered and ready for pick up in a few days. Additionally they were very reasonably priced. I recommend this place ! read more

First time shopping for blinds and this was my first and last stop. I didn't realize how many types and what the cost of blinds would actually be. The team there made the process extremely easy and painless. They were able to help me narrow down exactly what I needed and what fit my budget being a new homeowner and all, things are a little tight. When you walk in you could easily get overwhelmed. I would recommend this store and company if you need great service, price and product for your home.. Did I mention there was a lifetime warranty? #awesome read more

Blinds to go? You have to leave them there for a couple of days to have a simple shade cut. Ridiculous.

fair warning...I wish there were an option for ZERO Stars. Placed a large order with this store - drove 40 minutes to location to pick up blind, then get home to find out the blinds were not weighted down correctly. When i called them, they wanted me to bring the blinds back so they could order me new ones. I provided video and proof the blinds were defective and they still refused to reorder the blinds until i returned the old ones. when i returned the blinds, the agent laughed that the blinds would not stay down. He was unprofessional and dismissive of my time and money. the blinds were redone... and mailed via US MAIL!!!! they didn't even priority ship the blinds. Don't shop here. buy online... go somewhere else. read more

Wonderful company. Quality product. Guarantee can't be beat. The store associates are very knowledgeable and helpful.

Solid customer service. Great product. Price could've been better but quality product.