I ordered 4 sets of blinds from this company, 1-800-4-blinds. The owner did not measure two of the…read morewindows correctly and when we told the owner of the company that the blinds did not look right and we would like a remeasurement and replacement, Craig, the owner was completely unhelpful and refused to rectify his mistake who actually took the measurements. He offered us a $200 refund on a $1300 order. Instead of offering good customer service, he just wanted to move past his mistake and not fix it. I've given the owner at least one month to fix the situation, but he has not responded or tried to fix his mistake. Very unsatisfied and regretful to order from 1-800-4-blinds! Buyer beware!

So far a 1 star. The website allowed us to make a Saturday morning appointment. We then received an…read moreemail asking if we were available on Thursday or Friday as they could fit us in sooner. We replied no, Saturday works best. Next, they responded that the Saturday slot is not available. The site clearly says 'available dates and times'. I feel like they just don't want to work on a Saturday so say it's not available when it is. I went back to the site and Saturday is still available- so why are we being told it's not? Review might change after consult but at this point I am not happy with this company and we haven't even met them yet.

Laural Designs, owned by Alan Koenigsberg, is a Hunter Douglas shop-at-home dealer who carries…read moretheir full line of window treatments. Alan came to my house and we discussed various Hunter Douglas products. He helped me with my final selection of Applause (top down, bottom up) blinds. I priced them out other places as well and Alan gave me the best price. He installed them and delivered excellent customer service. His number is 248-496-8892 or akoenigs@comcast.net. I could not be happier :)

I am 70 years young and I don't remember having such heart palpitation, trembling with anger and…read moreoutrage with a company. I was trying to get my blinds in dining room fixed since early October, call after call, promised Thanksgiving then Christmas then..after numerous calls n messages they don't even know who I am in mid January. They had multiple blinds to fix. Early December they finally came to install, I paid in full for one installed blind the others had numerous incorrect parts so more delays. Began the weekly phone call, Ignored again. Finally mid Jan they have the parts. Now I can only call it as I felt but I was being blackmailed by a man named Dan. Never ever met him I don't even know his position. I do know He berated me over and over, demanding a made up $85 fee for a 2nd trip. It was their error they had to come back. I attempted to explain, but told to stop talking, he didn't care to listen, kept saying he knew everything. Confused and mad I refused the fee. He begins to ramble on in an anger attack, about me talking and then, blames us. Yes, we are the real problem. We didn't buy some verticals from them and he is furious . I guess he must be going broke. My small job is nothing . Months of calls delay, zero customer follow-up, now blackmail. They have my parts, they broke several clips and nothing good from this experience.

We have used Dave and his Blind Cleaning Services to clean all our blinds in our house and our…read morecondo and the blinds look like new - at a fraction of the price. Would recommend Dave for his services - he's fast and professional!

Just WOW!!!! From…read moreMichelle Moats my sales rep to Bill my amazing installer. Thanks for the no drama stress-free amazing experience that I wish I had with other contractors. Don't hesitate and go with them!!! A++++++

Another 5-star review from a repeat customer. Advantage always does a beautiful job and stands by…read moretheir work and products. Michael was patient as I explored all the options sharing some pros and cons of the various options. In the end, we went with the clean look of Norman blinds and Hunter Douglas honeycomb cellular for added warmth. I also have two motorized, programmable ones for hard to reach places and they are a wonderful addition. The arrived quickly and installation was effortless. Thank you again for the great products and installation.

We were greeted at the front door and were guided to the showroom for a view of the different types…read moreand styles of blinds for every window and of every size. We were able to go through the different styles, shapes and color with our sales person, who took the time to explain each blind and which options are best for each window and rooms for our house. Depending on your budget, you can spend as little as you want or as much as you want, depending on your style and taste. Make sure you ask for Penny to be your blind expert.

We called Very Very Vertical and made an appointment for "Ms. Penny" to come to our house to show…read moreus samples of window treatments and have her give us an estimate. at the store. We were interested in buying blackout roller shades that fully provide full privacy for some of our windows, but also some "honeycomb" shades that look accordian pleated and provide more insulation for our bedroom windows. We decided to go to the showroom to look at more samples, decide on color and style, and see how the cordless shades work. Penny was helpful and patient with all our questions. When we made our choices, she sent a man named Harold to take final measurements. He arrived on time and was very polite and helpful in solving an existing problem with one of our drapery fixtures over one window. Penny kept us informed about our order and arranged for Harold to install our shades about a month later when the materials arrived. He was a hard worker and wouldn't even take breaks. He was a real gentleman and cleaned up his work areas. We like both styles of shades very much! They raise and lower very easily and require no pull cords or other apparatus. What a nice change from our old style roller shades. We highly recommend them, as well as this company. Penny, Harold, and a lady who handled some of the phone calls (Devora?) were all knowledgable, nice people! Kudos to each of you! M & Y in Livonia

I ordered vertical honeycomb blinds on 5/20. Was told I would have them in 6 weeks. When I…read morecalled to check on my order I was told only my sales person could access that info and she was out til the following week. It will be 12 weeks by the time they actually install them! Very disappointed.

Very little respect for my time ... so recommend you go to a store who appreciate customers. I…read morewas going to order 2 shades for 2 rooms and discuss 5 other windows with designer after initial quote. Had appt, but "designer" didnt show, didnt call and after a week - still no one called me to reschedule. I called them again and sales rep is not available and receptionist didnt even seem surprised by my concern... didnt apologize or anything. so I am shopping elsewhere. Terrible service.

Customer service is not dead. my mom had a broken blond at her house. She had called around looking…read morefor an inexpensive way to fix or replace. She finally landed on "It's your Window". Carl came out and was able to fix her blind! She was so thrilled, she bought another blind that needed replacing in her home. Carl was friendly, professional and very helpful. In this day and age, it's hard to find the kind of shop that takes the time to help you, and do it with great customer service. Definitely made my mom's day!

Happened to come across this business via a little booklet put out by the Royal Oak Chamber of…read moreCommerce. We had been wanting and needing window coverings for our loft for some time, but were stymied when it came to knowing where to go. Then I found the booklet, and was pleasantly surprised to find out this business was just a few blocks from our home, so we went to check it out. The shop is owned and operated by Doug Scheibner, and not only is he a window covering guy, he's an interior designer. But the great thing about Doug is that he really listens to what you want, and then he comes to your place and sees what you need, and then he comes up with a plan to make you totally happy. Prices are very reasonable for custom made window coverings. And service is beyond compare ... Doug goes the extra mile for his customers. He is truly a nice guy and a pleasure to do business with.

We had to get custom arched shutters for our master bedroom and we are beyond pleased with our…read moreSunburst shutters! We have since ordered shutters for another room as well and my mom loVed then so much she got them for all of her bedrooms. Everyone there is excellent to work with and I can't recommend them highly enough!

We recently had shutters installed in our entire home through Sunburst and were VERY happy with our…read moreexperience. From the office staff to the onsite team of Steve and the installer Mike, everyone was very friendly and helpful with suggestions. After installation was completed, we requested some personal preference changes and they were handled without any problems at all!! I would recommend Sunburst without any hesitations :)