I was visiting a relative at the Lake and got on one of the backroads. We had a full car including…read morea toddler so I put the spare on and searched for the closest tire shop so I would not have to drive back home the next day on the spare. The closest shop was Big O Tires and despite getting there about an hour before they closed on a Saturday rather then turn us away Jordan who check ed us in assured us they could get the tire fixed. After a brief wait we were informed the tire was able to be patches and there was no charge. The kindness and service we experienced at this store was great and a highly recommended this Big O location if you are in the market for tires or service.

Big O came to the rescue for us today. We had a dead battery and were unable to jump start the…read morecar. They sent a mechanic, Mike, with us, started the car and returned to the store for a new battery. Thanks again guys!!!

I originally called to schedule a transmission fluid and filter change. Before making the…read moreappointment, I called ahead to confirm that this service could be done, and I was told that it could. Later, when I learned there was a special on oil changes that included a tire rotation, I called back and added that service as well. I had also originally scheduled the vehicle for a wheel alignment. Before my appointment, a gentleman from the shop called and told me they could not perform the wheel alignment because they believed I had a bad upper ball joint. However, when I got home, I found that it only needed to be tightened. The ball joint is fine and was replaced just two months ago. As a result, the wheel alignment was not completed. They also called to inform me that they could not perform the transmission service because they did not have the correct parts. This was frustrating, as that was the exact reason I called ahead of time to confirm availability, and I was told they could complete the service. After picking up the vehicle and inspecting it, I noticed the wheel alignment had not been done either. In the end, the only service that was completed was the one I least needed, while the three main services I requested were not performed. I have had good experiences here in the past, which makes this especially disappointing. I did mention the tire rotation to the manager, but he was assisting another customer at the time, and I was unable to wait.

I don't believe these people are honest. I complained to them about the work they did and the…read moremechanic got loud and close in my face. I believe they will rip you off. Hence the low review. They are just as bad as big o.

I have used their services for years. Excellent and honest. I've had tires changed, wheel balances,…read moreoil changed etc. I would go again.

Wife ordered tire online and got an email saying it was ready. She put me on the pickup as an…read morealternative person and forwarded it to me. When I arrived, the worker behind the desk wouldn't scan the barcode on the email and kept arguing that there was no tire there for us. I asked to speak to someone else, at which point, he ran to the back and found our tire. The worker proceeds to give attitude because my last name is different from my wife's and keeps asking am I sure that I'm there for that item. I said look at the email. There is a barcode with instructions for you to scan and it has me listed right here as the alternative person to pick this tire up. The worker gave me a look and continued processing the order. A lady behind me told me this exact thing happened to her at this location not long ago. The tire was going on my spare rim but the worker argued with me saying I needed to buy a balancing package and that he couldn't continue the order without me processing it. I again said this is just for the spare and he got mad and said I needed to pick one. I picked one at which point the worker said oh it's the spare you don't have to purchase a balancing package. I was given a slip with a barcode and the tire was taken away. After the tire was taken back to get mounted, I walked around the store. I received a phone call about 15 minutes later that said my items are ready and I needed to let them know what parking spot I am in. I said I'm just picking a tire up and was treated like I didn't know what I was talking about. They told me if I was sure that's all I ordered to go back to automotive. I go back to automotive and hand the slip to the worker. I said I'm here to pickup my spare tire and he says they don't have any paperwork for it. I said man I'm not doing this again here is my email, here is the slip I was given, and he is my phone log with Walmarts number that just called me. This worker tells me if Walmart called me I must have groceries to pickup. I said no I'm only here for a tire here's my name for you to look up. The workers looks at the computer and says oh yeah here it is but it's not ready yet. I wait for another 30 minutes and finally get my tire. Overall this was a nightmare and I will not be back to Walmart for anymore tires. Would not recommend

Car wouldn't start on the top of HaHa Tonka Park. Their tow truck picked us up within 15 minutes,…read moreand a half an hour later we had a new battery put in our car for around 300 total. This was in July at the height of vacation season, and we live in Illinois, so we felt pretty lucky for the quick turnover.

This shop is always my first choice. Pug is honest with good prices and gets you in and out. I make…read moresure AAA uses them any time I have had to be towed and I make sure my vehicle goes to their shop. If they can't fix the problem I feel confident in what they tell me and any recommendations they give.

If you want an honest reliable car repair shop when you are broke down, well over 160 miles from…read morehome, this is the place to go. Thank you for all your help!

Outstanding! I called them from out of state to preform a pre-purchase inspection of a local to…read morethem car I was in the process of buying online. They were friendly and accommodating. Provided me with an honest and extremely​ detailed report of the vehicles condition.​​ I am truly grateful as I believe I dodged a bullet on this car saving me probably 15k in what would have been needed restoration repairs. If I were closer, they would certainly receive my patronage. ​ Tim, if you are reading this, again my thanks!

I have all of my vehicles serviced here. The staff is knowledgeable and friendly. The mechanics…read moredo a great job. It might not be the cheapest place in town, but you get what you pay for. Tires, oil changes, major repairs are no problem. This is a great family owned business.

One of the best shops around. Very honest and transparent with their digital vehicle inspection…read more Brought my BMW in to get tires replaced and they found that my ball joint was really bad. Had a video of the play and could clearly see it was worn out. Long story short, I replaced it and went about my day. Repairs here come with a 2 year 24k mile warranty. Wonderful customer service as well.

Tried to make an appointment for service and was on hold for over an hour before I hung up. The guy…read moreanswered the phone and put me on hold listening to music. He never came back on the line. Very disappointed. They must not need anymore business. They are the only ford dealer in town.

Took my new car in for an oil change and part of that service is a tire rotation in which they swap…read morefront and rear tires. The 2025 Lincoln Aviator requires tires with 33 psi in the front and 40 psi in the rear. When they rotated front to rear, they did not bother resetting the tire pressers to their correct values. Shabby work for sure.