My first appointment here was fantastic. The NP who saw me was kind, efficient, and very…read moreinformative. That's why they get 2 stars instead of 0. I needed a skin cancer removed from the top of my head and it was scheduled for a few weeks out. When they called to tell me what I would have to pay, I asked if I could use CareCredit and they said yes. There were problems with the CareCredit app and the provider website on the day. The person at the desk initially refused to call the provider customer service number, but finally did, and got my account information about 15-20 minutes after I arrived. After all this, I hear them talking about rescheduling someone amongst themselves, not once saying anything directly to me until I asked. That's when they confirm that "this took too long to resolve" and they would reschedule me for the 29th (when I'm out of town for work). I can't take off another day from work, so I will clearly just walk around with skin cancer on my head. Here's where they went wrong: 1) at no time did anyone tell me to be there early -- they said to arrive at 9.30, and I arrived at 9.25. 2) at any time they could have and should have said, "if this takes more than X number of minutes we will need to reschedule you," and I simply would have paid with a different card. 3) when initially asked to call the provider number, they should have agreed. 4) someone should have had the courtesy to talk directly to me instead of talking around me and making me ask if they were talking about rescheduling me. Now let's be clear that a good bit of this is CareCredit's fault for not maintaining a workable app or website, but Front Range Dermatology has also failed miserably today, in spite of all the "customer friendly" platitudes they plaster all over their website and entrance. If THEY had been running late for any reason they would have 100% made me wait and I would not have been able to say anything about that either.

Why it was not a great experience:…read more 1) Via reminder of my appointment I find out I was placed in the Fort Collins office ( mine was in Greeley). I had to double my drive time for a doctor I had not met before and made it seem very impersonal. 2) It was more of an extensive procedure than I was prepared for. I wish I would've been prepared more. 3) The assistant doing the dressing on the wound was incompetent. She threw the paper of instructions at me of what I should do at home and Did Not go over them with me. I started to read and ask questions. Nothing like this was said before with the doctor. She just simply said what don't you understand. I said I didn't know I had to redress the wound. She said it was standard but don't worry about it. I asked about other things. Again she didn't go over it just handed me the paper. 4) I never received a follow up call from the doctor to check on me that evening or the day after. Definitely a sign of 'we do not care about the patient just the quota and the profit of the procedure. ' I will not recommend this office.

Don't charge out the ass for absolutely nothing. Some…read moretopical prescriptions or something would've been decent. This is from a 5 minute conversation with no written prescriptions or anything.

Find a good dermatologist to trust with skin cancer: this office isn't safe for you or your loved…read moreones. My parents are now recovering from procedures to treat skin cancer after Dr. Castle mistreated them and then lost the biopsies. After we found competent care providers, they both had to have hours of surgery to remove what this office did not treat correctly. We are almost to September and still facing recovery time from this office and the lack of care. A picture is worth a thousand words: don't trust this office with skin cancer detection or treatment.

I am very happy with the service and care I received by Dr. West and her staff. From the moment I…read moreentered the office, I was treated with respect. I arrived early to fill out the paperwork. I waited approximately 30 minutes for my exam and a surgical procedure. Everyone made sure I had all my questions answered and it was a good medical experience. I recommend Dr. West. Beth Hudak

This place is the best of the best of the best.... Of the best. I called them up on a Wednesday…read moremorning at 10:30 and asked if there was anyway possible anyone could see me that day. They penciled me in at 11:30 with Traci, the Physicians Assistant, and were BEYOND courteous on the phone. I was pretty upset when they called them and they were so so so nice about it. I arrived early, so they got me in early. I was seen immediately by the extremely friendly staff and the PA. They LISTENED to everything I said and were able to accurately and quickly diagnose my five-time-misdiagnosed skin condition. This place is amazing. I'll never go anywhere else.

I was really excited given the great reviews, but my experience was not the best. As a student, I…read morewas very hesitant to schedule an appointment, given healthcare can be kind of price-y, but I scheduled anyway b/c I had a persistent issue I was quite nervous about, and reviews for this place were great! However, I felt like the Dr. only spent 5-10 mins with me, was rushing through the appointment, and even got up once as if he was about to leave when I was about to ask a question. While I get that he might've had a busy day, it didn't really feel like he was fully listening to my concerns, which was quite disappointing given the money I have to spend out of pocket towards my deductible ($100+ for what was a ~5-10 min appointment). I would suggest going elsewhere, especially if you're a student. Reception team was great, however!

One of the best experiences I have had in a long time at a medical office. They are so efficient…read morehere! They allow payment plans if you are a self pay patient like myself.

Lindsey is an artist! I had her put filler to my under eye circles and they look so much better!…read moreNo black eye either! She is an artist and I love this place! Lisa is great two, I have been going to these two beautiful women for about 8 years. They are wonderful!

Thank you Madi for an amazing experience. My skin feels so good after the dermaplaning and hydro…read morefacial.

Would give this zero stars if I could. Arrived before our appointment. There is only one front desk…read moreperson that took a long time to check us in, even thought we prefilled out all the information they were asking ahead of time. Something must be wrong with their system. They could find our referral. PCP refaxed immediately but they wouldn't see us. We weren't late. The front desk staff was extremely slow checking us in. Don't waste your time. Poorly run clinic.

Well...wrote a poor review mistakenly for Front Range on responsiveness and they tenaciously worked…read moreto figure out I was mistaken which was impressive...found my new Derm

Living out in the country and having an autoimmune disorder that was stirred up within 24hrs of the…read moreMohs procedure, I have confidence in believing I contracted Covid along with a staph infection from the procedure. Also, having had surgical procedures before, I don't believe the site preparation was adequate--leading to the substantial staph infection that apparently elevated my heart rate. Cannot recommend, especially for Covid cautious people. Three weeks out and still recovering from the Covid + staph combo punch.

I've been going here for many years! The care providers I've seen have all been wonderful and the…read morenursing/medical assistant staff equally so. Front desk is always helpful and nice too. Super easy location with lots of parking! Providers really care for their patients and do everything possible to treat the issue you came in for. Very attentive and respectful of your privacy as well. Never had to wait in the waiting room more than 15 mins! Only complaint is getting in quickly for urgent appointments. Most appointments are available within a week, but if you have a painful acne that needs an injection, I've never gotten a same day or next day appointment. Sometimes they might squeeze you in within 2-3 days, but that just shows how busy and popular they are. I mostly don't mind and have gone to urgent care if they can't accommodate me for any super urgent medical issues. I don't plan on ever leaving this practice as long as they keep accepting my insurance. They are quality providers with wonderful bedside manners that really care!

My wife and I had a general dermatology check up w/Dr. Warren. We really enjoyed the visit and…read morecheckup. It seemed thorough and she communicated concerns well. I asked about the cost of burning some lesions and she mentioned it would be 5/$75. She did not say that was cosmetic only and that pre-cancer lesions were different. My wife and I counted the times Dr. Warren burned lesions off each of us. It was 5 or less for each of us. Long story short, I was charged for 15+ lesions removed (none of them cosmetic apparently). The communication purposefully deceptive as Dr. Warren knew we were concerned about cost. Upon receiving the bill, I protested and received the map of lesions removed. There were 6 in one spot (one burn, six charges)...none of them communicated to me or us. BE AWARE, Dermatology Center of The Rockies billing practices are dishonest and unfair. They over bill the insurance company thinking the patient won't worry about paying the difference. So sad.

I will be trying a different place for my dermatology needs. I felt like I wasn't fully…read moreheard/listened to... the Assistant asked questions but looking at the summary of the visit afterwards there was some inaccuracies in what I said with what was written down. The PA barely spent any time by me. Yet, I was charged for "45-59 MIN" of time on my bill. I wasn't even in the building that long. I tried calling the number on the bill weeks ago and left a voicemail asking why it said that, and I never heard back. I paid the bill and will go elsewhere.