What a stellar customer experience offered by David Perpall, DMD and his staff! I highly recommend…read morethis dental practice serving adults and children. This place exceeded my high expectations. The friendly receptionist Frances was accommodating to book my appointment for a dental cleaning the same day. Then, Frances located rapidly my dental insurance. Moreover, Frances gave me the email of this business. So, my former out-of-state dentist could send my recent X-ray wings to save on unnecessary expenses. Prior to the time of my appointment, a kind reminder was sent by text message to my cell. Everything was pristine on-site. The luxurious waiting room was modern and soothing with grey touches and plenty of comfortable seating area. Complementary coffee, tea and chilled bottles of water were offered. There was also a TV screen, magazines and children's books. The bathroom were located on the right side of the reception. The competent, customer-oriented and pretty hygienist Brooke did a thorough and painless dental cleaning. I appreciated Brooke measured beforehand the depths of each of my gum pocket. After the dental cleaning and polishing of my teeth were complete, Brooke gave pieces of advice on how to improve further my maintenance routine: 2.1. I should diminish the amount of sugar consumed. 2.2. Teeth should be brushed with an extra-soft toothbrush at a 45 degree angle. 2.3. Each tooth should be flossed individually by being hugged in a C motion. Then, the knowledgeable, agreeable, honest and easy on the eyes David Perpall, DMD performed a visual inspection of my teeth. I liked David didn't try to sell me unnecessary services. This dentist seems to have the best interests of his customers at heart. This venue has convenient opening hours: you can book appointments as early as 7:00 am. You can park easily on their free parking.

I have been cared for by the Riverwatch Dental staff for years. They make you feel at home and…read morecomfortable. Dr. Perpall is thorough and helps to problem solve when you have pain or concerns. He is really patient with me as I am deathly afraid of needles and takes time rather than jamming a needle in your face because he has other patients. His chairs also accommodate those who have had neck fusions! I also like the early morning appointment availability.

We have been going here for 15+ years and I can't imagine going anywhere else. The staff and…read moredentists go above and beyond for each of their patients. You won't find a better group of folks to clean your teeth.

Tip: location is in the back. Driving from Riverwatch on Washington road. Immediately right after…read morethe Circle K gas station.

The staff is super friendly. When my son gets his cleaning or dental work, they are very gentle…read morewith him. They don't get upset when he's scared and screaming, they just talk to him calmly and tell him he's okay and he's doing a great job. My son is only 5 so he's always nervous when we go but they make him feel calm. If you don't have a pediatric dentist I recommend Augusta Children's Dental.

Both of my kids see Dr Chandler (one born in 2013 and the other 2016, so 2 and 5 at the time of…read morethis review). My 5 year old is on the autism spectrum and sometimes struggles with change and new things. He will brush his own teeth or let me brush but requires some prep before allowing anyone else to do it. Dr. Chandler has always been patient with him during the appointments when he fought at the beginning.

Loved this office when I first started going 3 years ago. I saw Dr. Harrison, I knew the front desk…read morerep by name and though she needed another set of hands to do all she was handling she was great, and so was my hygienist. Then I went to my appointment last month and found out Dr. Harrison no longer works there. Dr. Patel was very rude and wouldn't answer my questions. He just kept pushing for me to sign up for different treatments or buy something. I fell for the fluoride toothpaste for my son because I thought they'd call it in, nope the new, rude receptionist turned around and grabbed it out a cabinet and charged me double what I pay at a pharmacy. Needless to say I will not be going back.

This office is very dishonest when it comes to billing. I prepaid for my daughter's services, so…read moremy mother could take her after school. They charged my mother again for the same service the day of the appointment and refused to refund for double charging us because we had an insurance claim "pending." After months of stealing our money, they claimed we owed more money. So we were quoted one price, and the cost tripled. Shame on them for scamming people, especially our senior citizens. No money should have been discussed with my mom since the service was already prepaid. So glad that Dr. Harrison is no longer there, he is a great dentist and should not be associated with such fraud.

not the same TLC as it was 9 years ago. the lady at the front desk TRIED to belittle me over an…read moreinsurance error. been coming here since my baby first cleaning. that changes TODAY.

It took me a lot of searching to find a dentist I felt slightly comfortable with for my kids. I…read moreasked a lot of other moms and this is where I was pointed. But meeting the staff, I immediately felt relieved. Our dental hygienist for the kids was Ms. Sandy and she was spectacular. She really talked to my daughter in a way that she'd understand. She was patient with her, let her see all the tools they were going to use, let her pick the toothpaste flavor and was just overall wonderful to my daughter. Our little boy is under one but has lots of teeth, so we got him checked out too. He wasn't a fan of the dentist/hygienists but they were quick and no tears were shed. The receptionists and the billing/scheduling ladies were also really nice. They answered my questions and were quick and efficient. I'm happy with the care my kids received here.

Wonderful staff! Dr. Scott was awesome! I highly recommend his office for all your dental needs.read more

Been going here for years, love the staff and our dental hygienist.  But my insurance changed their…read morerelationships on January 1 and had an appointment on Jan 25.  I didn't know that coverage had changed and their office completed services knowing that coverage had changed and when insurance denied the claim the dental office sent me the full bill.  From reading comments elsewhere online I am not alone in this poor business practice.  I would love to keep going here but now they are not in network.   I feel they should have done a more thorough job to verify coverage.

I used to love this dentist office; my oldest daughter went here for years. I am so disappointed it…read morehas since turned into a place that just wants to make money by making "recommended" testing mandatory or they will refuse to see your child. Not caring that not all insurances cover it 100% and not every family can afford to pay for it. Keep in mind this is for a six-month cleaning with ZERO complaints. I'll be taking my younger daughter elsewhere going forward.

If your child has sensory issues, I would not take them here. They will scare your children, the…read moredental hygienist told my kid, "you have to calm down or your mom can't come back her with you anymore and will leave " as she was making my kid gag to get an X-ray. Then when I denied flouride treatment she rolled her eyes at me and left, flouride like this makes my child very nauseous, I could understand if they had cavities but there are 0. The appointment lady called to tell me I needed to go elsewhere, that flouride is apart of their "extensive exam" and if we aren't going to do that we should find another dentist. Just a money grab place, they don't care about anything other then money. Like other reviews, the first time we went it was amazing, then it went down hill. Please have a meeting to discuss positive enforcement with your staff.