Dr. Staes is truly the best dentist! From the moment you…read morewalk in, the entire team is friendly, professional, and caring. Dr. Staes takes the time to listen, explain everything clearly, and makes you feel comfortable throughout your visit. The quality is outstanding, and you can tell that he genuinely cares about his patients. I highly recommend Dr. Staes to anyone looking for an excellent dentist and a great overall experience!

I chose this place based off the reviews and it was such a good decision! Dr. Staes and his staff…read moreare very polite and kind. When you're getting a consultation he is very thorough and asks a lot of questions about the type of care you want to experience and what your expectations are. It was a positive experience and the dental cleaning I had at a later appointment went really well. I definitely recommend this dentist and staff, everyone is really nice and the atmosphere is chill (I wish I had taken a pic of the fish tank, it's so pretty).

Hey there, I've been with W dental since 2019. Recently they sent a bill to collections without…read moreletting me know I even had a bill due. I went to pay it but it turns out that it was a bill from 2022. They did not bill my insurance for it back then and tried to bill them 3.5 years later. My insurance denied it since it wasn't billed in a timely manner. And W dental sent it to collections without informing me. I am upset because I don't think It was my responsibility to pay it but I did because I was unaware of the laws on medical bills. Please make sure to call your insurance and check Texas laws on medical bills before paying when it was their responsibility to bill my insurance in a timely manner. They do not care about you as a person or they would have talked to me before sending me to collections and told me the real reason my insurance denied them. I cannot tell you who to choose to be your dentist only my own personal experience with W Dental.

Call center said yes they do take my insurance...Devoted ...so I made a appointment. I went all the…read moreway over there and receptionist said no we don't take your insurance. Boy I was fit to be tied. I'm in a wheelchair and went all the way over there on the sidewalk . Waist of my time !!! He needs to train his people again. I'll never be back.

Well, from my first step in the door to leaving, this place was FIRST CLASS. Make that, from my…read moreappointment setup. They promptly returned my call, etc. They were so cheerfully eager to serve me. The evening before my first time appointment, Dr. Kboudi even called me to introduce himself. I missed his call but he left a voicemail. I was shocked. Never has a dentist done that for me. Contrary to a couple of other posts, they were cheaper than my previous dentist (a "green" signed chain around town). I had the very strong feeling they were trying to meet a quota for the year. Each time I went in, it was like going to a car dealership with them trying to get me to get several procedures done. And each time I would express that I need extra numbing agent, I feel that was downplayed or "hard to believe." I asked about "sedation dentistry." That was brushed off too. My last cleaning with them was enough. But enough about them. Back to the FIRST CLASS folks... I truly mean "first class" because I've had extensive dental work done over my life and been to dentists across the country due to being a traveler. Each person here greeted me with a smile and by name. That says ALOT, nowadays. I was treated like a valued customer. And yes, the place does smell like cookies. Heheeee! You leave with gift bag and cookies, if you like. I'm so thankful to have found Advanced Smile Care. I, so willingly, drive all the way across town to this practice any day! Oh, by the way, Dr. Kboudi called to check on me after my procedure. Wow! What a practice! They truly care!

New to San Antonio and needed a dentist. Could not have been happier in the care of Doctor Thusu…read moreand Abby. Really treat you as a person and not just a number. Never going anywhere else.

Overall hospitality and compassion for patients was a welcomed surprise. I can confidently say they…read morehave a dentist that cares for each patient. Will be recommending to friends.

My experience with Elevate Dental has been disappointing and frustrating…read more I experienced repeated delays involving referral coordination and was ultimately informed shortly before a scheduled appointment that the referral necessary for treatment was no longer active. This issue was discovered by me rather than proactively identified by the office despite months of waiting for care. I also had concerns regarding the professionalism of front office staff. During a scheduling call, I found the interaction dismissive, condescending, and unhelpful. When I requested management involvement, I was told management would review the matter, but I never received the callback I requested. Instead of communicating directly with me regarding my concerns, information about the situation was reportedly discussed with my case manager. This has raised serious questions for me about communication practices, patient respect, and whether discussions about my complaint were necessary and appropriate. My concerns include delays in care, poor communication, failure to return management calls, referral coordination issues, and lack of transparency regarding requests for records and information. Patients deserve professionalism, accountability, and direct communication when concerns are raised.

They are amazing. The staff is very friendly and both dentist are absolutely awesome. I use to…read morehate going to the dentist, but now it's all good. They always take good care of me and my husband. It's a one stop office no need to go to outside specialists they can do it all. Thank you guys so much for your care and excellent service. You are the very best!

I visited Z Dentist in San Antonio about 3 months ago needing some urgent care on a Saturday and…read morehad an A+ visit so I was I was considering this office for a new dental change. I scheduled myself for a just a cleaning this morning for today Friday Sept 11 but sorry I cannot recommend them in the end. A series of disappointments led me to say not thank you and walk out. I was 20 minutes early for my appointment and they were 10 min late despite the office was closed right up to scheduled 10am appt time. Not sure why but they kept calling me by my middle name, I asked them to stop and call me by my first or last name but they kept doing it anyway. They said I needed to also get new X-Rays and later be seen by the dentist on top of this routine 6 month cleaning. I just had X-Rays and seen the dentist on the prior visit 3 months earlier, I just wanted a routine cleaning. They had a variety of reasons for the extras and kept pointing out its all covered by insurance so no charge to me this morning, but that was not my point I did not want the extras just a cleaning to determine if I really wanted their service in the end. My usual dentist is closed on Fridays so I was shopping a new dentist office. I had all kinds of trouble with a dental implant this year so I've been seen by a dentist at least 6-7 times in recent months so I'm not a big fan of getting services I don't really need or want despite their insistence of it costs me nothing today. I reluctantly agreed so go forward, the hygienist continued to call me by my middle name and failed 3 times to get my blood pressure so that is when I decided I had just about enough and canceled the whole appointment leaving and I WILL NOT BE RETURNING! Today was a far cry from the all star visit I had there 3 months ago so I know they got the potential to provide good service and obviously your results may vary but I will continue to shop for a new dentist elsewhere. Sorry Z Dentist I gave you a chance to be my new Dental Office and by the looks of you guys did not want me.

I hate dentists, but this place has outdone itself in patient care! Everyone there is respectful,…read moreand at my previous dentist I felt like I was one of their test dummies they use in school, but at Canyon Springs I feel like a human being. They talk, joke, and are very reassuring and gentle. It feels like they learn what they hate at the dentist, and try to not implement that on their patients. They're great at explaining the costs of any procedures, understand that everyone isn't perfect at keeping their teeth at 100%, and are ready to plan payment options with you.

I have been seeing Dr.B for many years. I have seen the office outgrow their current space and am…read morelooking forward to their new building. Noteworthy they diagnosed my husband with an infection during a regular exam. Had he not been treated it could have become very serious, since he has other health issues. I got Invisalign five years ago with great results. I am maintaining the alignment with liners to prevent tooth shifting due to aging. It happens to all of us and Dr. B is helping me to maintain my teeth for a lifetime. The practice is busy. If you happen to not like a hygienist ask for another. Amanda the office manager is very accommodating and reasonable. Love you guys!

Got all four of my wisdom teeth taken less than two months ago and let me tell you, AMAZING…read moreexperience! I'm not very familiar with the San Antonio area just yet (I'm new here) so I came across dr. Alvarado on ZocDoc and he just happened to be the first doctor on the list. The entire week before my appointment, i had anxiety and i was scared of the pain that was yet to come! Literally - every video i watched, made it seem as if it's gonna be one of the worst experiences ever. A huge thank you to Dr. Alvarado & his assistant for taking care of me because they proved me wrong that i shouldn't be scared. He was very cool, went into details about everything I should know or wanted to know. Really understanding as well! Being that I don't live close to the area, he gave me an option about the procedure.. either take the local anesthetic (& be awake the entire time) or make another appointment so that another doctor could come in (& i can sleep through the procedure). Decided to take the local anesthetic instead even though I was scared lol but he made it a reallllyyy smooth procedure and before i know it, it was over in less than 45-50 minutes for all 4! Every staff member was very kind to me and my bf! If you're waiting for someone, they have a tv in the waiting room and they let you choose a movie lol. Also as a patient, you get to choose what you want to watch during the procedure if you're lying down! The TV was facing towards the floor which i thought was cool and different in a dental room for once lol. The interior design is also beautiful! Big windows with views (it's tinted so don't worry about strangers driving by staring at you). Looks exactly what you'd expect UPDATE ON MY GUMS/TEETH: healed nicely and quickly. So thankful i got them out because they were causing so much pain.

I started seeing Dr. Martinez about 18 years ago and always considered him an excellent dentist…read more His original staff was friendly, trustworthy, and professional, and I especially want to mention Graciela. She was a wonderful assistant, a true asset to the office, and a real loss when she left. I always enjoyed my visits, and I appreciated watching how confidently Dr. Martinez worked. Things changed when Mary joined the office. I felt she was not honest with me about scheduling, and I brought my concerns directly to Dr. Martinez, hoping he would address the issue. Nothing changed. Later, when I needed another dentist to review my records, I asked Mary to transfer them. She was impatient, told me she would take care of it, and never did. That incident made my decision clear. I wish Dr. Martinez had taken my concerns seriously when we spoke, but because nothing was done, I will not be returning to his office. I have since found another dentist whose office is just as skilled and far more caring and friendly. In my opinion, Mary hurt his practice, and it is unfortunate that the problems were not addressed when they were brought to his attention.

I came to see this dentist before for an emergency extraction so years later, I need a good…read moredentist. Bada bing... Alamo family treated me w respect and friendliness. The wonderful lady who cleaned my teeth expertly, was really sweet. The Doc really does seem to be one of those Drs that REALLY are in it to help people FIRST. The staff were ALL very kind, helpful and friendly. I DEFINITELY recommend coming here to get your teeth taken care of. Dr does a good job of not making you feel rushed, explains things in detail and has a really good bedside manner. Thanks guys. I'll see y'all soon

I am extremely disappointed and honestly hurt by the way this dental office handled my experience…read moreafter I was burned during a routine dental cleaning. During my appointment, I was given water that was extremely hot, which burned my tongue and mouth and caused painful blisters. This was not a minor inconvenience. I was in enough pain that I had to seek treatment at urgent care, where I was diagnosed with a thermal burn and treated for the injury. What has been most upsetting, however, is the way the dental office responded afterward. I expected concern, accountability, and at the very least, acknowledgment that a patient had been injured while in their care. Instead, I felt dismissed and as though what happened to me was being treated like it was nothing. The office provided me with lidocaine mouthwash script that I had to pay for, but when I asked for an incident report/documentation of what happened, my request was not handled in a way that made me feel that the seriousness of my injury was being recognized. I was also told I would receive a copy of the documentation, but I never received it, after the 3rd request I got a generic form with all lies instead of what truly happened to me. I understand that accidents can happen. What matters to me is how a healthcare provider responds when something goes wrong. A patient who is injured during a routine procedure should not have to fight to have their injury acknowledged or feel like they are being treated as an inconvenience for asking questions. I am sharing this review because I believe patients deserve to know not only about the care they receive when everything goes right, but also how an office responds when something goes wrong. I sincerely hope this office takes what happened seriously and makes sure that another patient does not have to experience what I did or feel as dismissed as I felt afterward. My 5 family members will not be returning to this office after what happened to me.