I started seeing Dr. Martinez about 18 years ago and always considered him an excellent dentist. His original staff was friendly, trustworthy, and professional, and I especially want to mention Graciela. She was a wonderful assistant, a true asset to the office, and a real loss when she left. I always enjoyed my visits, and I appreciated watching how confidently Dr. Martinez worked. Things changed when Mary joined the office. I felt she was not honest with me about scheduling, and I brought my concerns directly to Dr. Martinez, hoping he would address the issue. Nothing changed. Later, when I needed another dentist to review my records, I asked Mary to transfer them. She was impatient, told me she would take care of it, and never did. That incident made my decision clear. I wish Dr. Martinez had taken my concerns seriously when we spoke, but because nothing was done, I will not be returning to his office. I have since found another dentist whose office is just as skilled and far more caring and friendly. In my opinion, Mary hurt his practice, and it is unfortunate that the problems were not addressed when they were brought to his attention. read more

Everyone is always so kind and attentive. I love coming here! They explain the process and will answer all of your billing questions.

Aesthetically, the place is beautiful and welcoming but my overall experiences have been less than stellar. To start, my first time there I asked if they took my specific insurance. They confirmed they did but after my appointment they said, "oh, you need to pay us directly and your insurance is to reimburse you". At the moment I wasn't going to argue so I paid, moved on, and called my insurance to figure that out. My insurance explained that wasn't the case, and it was GW's preference. They ended up getting that squared away and now directly get payment from my insurance after about 2/3 weeks of phone tag to get refunded. Further, I had an appointment for last week that I called to reschedule (technically it was 2 appointments booked for the same day and time). I called and explained I needed to reschedule my appointments to the following Monday as I wasn't going to make the original day and time... they only reschedule one, and I was smacked with a late/no notice fee for the other. When I called they said "oh we only rescheduled one but as a courtesy I can waive the no show fee". There shouldn't have been a fee in the first place. The receptionist was rude and didn't really care to be friendly or helpful. When I asked when the next appointment available was for my treatment she rudely said "mid July". At that point I chose to cancel all appointments due to their unprofessionalism. Not a single apology was rendered for incorrectly rescheduling my services just an "okay" when I asked to cancel. Tbh, they really don't care, they just want their money. ‍ read more

Clean classy office with the not so cartoonish theme of sharks. Very much an adult dentistry. They play pretty good movies in the lobby and during cleaning. They also have snack, yea it may be counter intuitive but f^^k it free snacks. I got all 4 wisdom teeth pulled here and they made sure I didn't feel a single thing. And they let me keep my teeth ! Even after when I had issues with one that became a dry socket they messaged me over the weekend to come in ASAP. Loved that. Overall great experience. I'm working on getting Invisalign with them and following up on work in the future. read more

Great White Dental - 4 wisdom extracted. Felt nothing - General Dentistry Near Me - San Antonio, Texas

I've been going there for years and they always take good care of me! Awesome, patient, professional and knowledgeable!

Horrible horrible experience! They don't disclose everything up front. They said they accepted my insurance and everything was fine (I called prior to make sure everything checked out and was good and they said yes) but then I ended up paying hundreds out of pocket following my appointment. Months later, I called 24 hours before my appointment to cancel (because no way I am going there again) but they still charged me for cancelling. Truly a scam! There are so many other amazing small dental offices in San Antonio that actually accept insurance and you will only have to pay your copay or no fee at all - please, please don't waste your time AND MONEY here! read more

I've always been terrified of the dentist. I know people say that all the time but I have passed out from panic attacks in the dental chair. I have to have nitrous to get through a basic cleaning. The staff at great white dental are calm gracious and patient. They never make me feel rushed and give me time to collect myself when I need it. The facilities are always spotless and my oral health has improved exponentially now that im no longer avoiding regular dental care out of fear. I highly recomend this office. read more

Looking for a new Dentist? I was very impressed with the customer service and care at Great White Dental on Broadway. State of the Art new equipment. Smiling staff and Dentist. Variable and accommodating hours. I had my first appointment at 7am! My next appointment is set for 5pm. Both non impacting to my work hours! New patients also get a $99 value of Whitening Strips! Opalescence brand! Tell them Lynda sent you! read more

Great White Dental - Broadway location :-)) - General Dentistry Near Me - San Antonio, Texas

Everyone knows going to the dentist isn't typically the most exciting thing on your to do list. Great white dental makes the experience comfortable and as pleasant as possible. My favorite thing is definitely the people who work here. The dentists are informative and explain what they are doing, show you photos of your X-rays to help you understand and give you any options that you may have. No question is a stupid question here. They even have Carmel flavored flouride. There are tvs above your head that you can watch. The receptionists are always very welcoming and friendly and never run out of fun conversations to have. You get reminders about your appointments by text and they are super flexible when scheduling. Highly recommend! read more

Got all four of my wisdom teeth taken less than two months ago and let me tell you, AMAZING experience! I'm not very familiar with the San Antonio area just yet (I'm new here) so I came across dr. Alvarado on ZocDoc and he just happened to be the first doctor on the list. The entire week before my appointment, i had anxiety and i was scared of the pain that was yet to come! Literally - every video i watched, made it seem as if it's gonna be one of the worst experiences ever. A huge thank you to Dr. Alvarado & his assistant for taking care of me because they proved me wrong that i shouldn't be scared. He was very cool, went into details about everything I should know or wanted to know. Really understanding as well! Being that I don't live close to the area, he gave me an option about the procedure.. either take the local anesthetic (& be awake the entire time) or make another appointment so that another doctor could come in (& i can sleep through the procedure). Decided to take the local anesthetic instead even though I was scared lol but he made it a reallllyyy smooth procedure and before i know it, it was over in less than 45-50 minutes for all 4! Every staff member was very kind to me and my bf! If you're waiting for someone, they have a tv in the waiting room and they let you choose a movie lol. Also as a patient, you get to choose what you want to watch during the procedure if you're lying down! The TV was facing towards the floor which i thought was cool and different in a dental room for once lol. The interior design is also beautiful! Big windows with views (it's tinted so don't worry about strangers driving by staring at you). Looks exactly what you'd expect UPDATE ON MY GUMS/TEETH: healed nicely and quickly. So thankful i got them out because they were causing so much pain. read more

I am so glad I came across the dental office!!! I have had some horrible experiences and was TERRIFED to go to a dentist but I couldn't put it off anymore. Had to have 3 extractions, 2 were a little complicated and they made me feel so comfortable and i didn't feel a thing!!! So glad I was able to take care of my teeth! read more

Not a good place for your dental needs. I don't recommend it. Probably only good for cleaning, but not advanced dental care.

Great White Dental is amazing! The staff is superb and the office is clean and well run. They are extremely accommodating and friendly. I'm so glad I found Great White Dental! read more

Dr. Martinez and his staff are amazing. Definitely make you feel comfortable which is super important to me because I fear all things teeth. Highly recommended. Finally a GOOD dentist in the heart of the city! read more

Dr. Martinez and his staff are attentive, helpful, and extremely friendly! The office manager, Crystal, is fantastic: super friendly, extremely knowledgeable and courteous beyond belief! I had a wonderful first visit and look forward to next time! read more

Called to get a cleaning scheduled and they told me to come in at 2. Described everything a previous dentist had told me prior that day. I had an old dentist who did veneers fix one that came loose. I clarified everything that was needed from the old dentist's treatment plan so there would be no confusion. I also expressed the urgency of needing a cleaning. When I came in at two they took X-rays and sent me on my way expecting me to schedule two more appointments for cleaning. I expressed my concerns with the girls at the front and the hygienist. They avoided conversation knowing they had been in the wrong. I also observed the person who had my appointment time come in confused why they are not getting seen. It seems they scheduled me in a spot they thought was open and let me keep the spot while sending original customer home. She had to wait for another Lyft to pick her up when she found out about her appointment. read more

I was really hoping to give these guys a great review the husband and the practice did a cap on one of my teeth because I was in a hurry and on a deployment out of town. I sent the kids and their mother over based on that experience. They came back with a confused quote for special sealants and deep cleanings and all of the things that you expect from a fly-by-night dentist office. I have fantastic dental insurance is it covers cleanings braces orthodontic work etc. which was the idea of why they need to go over. But the wife in the clinic apparently was more interested in making $250 and $300 per child out-of-pocket costs for silence in cleanings instead of long-term care. After calling in speaking to Ashley and trying to explain to her I thought this was in our interest hoping that they would understand and hear the concern we probably got a no problem we will cancel all of your appointments and she took offense. Still looking for a good dental office if anyone has some recommendations. read more

Great friendly staff and treatment was very professional and excellently done. I live in Austin and happy to make the drive down to this location even if its just for a cleaning, its definitely worth it. read more

The staff was so awesome!!! Very friendly & kind even though I haven't been to a dentist in years. This place is very home like & comfortable. They made me feel so relaxed. They told me everything that they were doing. They kept me in loop with xrays, procedures, etc. crystal was amazing at the front desk. Very Interactive with the clients. Highly recommend!!!! read more

Where do I even begin? Right when you walk through the door you get a sense of calm and welcoming. They pay attention to the little things including the style and decor as well as a large Tv above that keeps you entertained if you need to wait which is never too long. They also offer complimentary water, and lip balm if you need it - hospitality is on point. And if you are nervous, you also have the option to request headphones and your choice of show on Netflix while the Doctors do their thing. All staff always greeted me and made me feel welcome. The Doctors at Great White on Broadway helped me when I was in a lot of pain and made all the worries of going to the dentist go away. Now If I ever have a dental issue, I look forward to seeing them because they're that awesome. When you find a dental group like this one, you've found gold. Thank you to all the staff that have always made me feel welcomed and cared for. Y'all are amazing! read more

Excellent service! Their main priority is making sure patients are comfortable and get the best dentistry. I would recommend Great White Dental to anyone who needs a dentist! read more