The dentistry seemed completely adequate for my cleaning and fillings.
I went to Mr. Dentist in the spring of 2013 as a cash only patient needing a cheap cleaning as I was new in town and didn't have time to find a dentist right away. I had the cleaning and it went perfectly fine and I decided to return to have the cavities filled that they found, as they offered a decent rate and I didn't expect to have my insurance sorted anytime soon.
I had the cavities filled, paid cash in full in the amount they charged me, and left reasonably satisfied. However, about a year later (March 2014) I got a notice in the mail threatening legal action if I didn't pay an outstanding balance of $78 that they claimed I had. They had not contacted me in any other way for the entire year in between. I was unable to find the tiny receipt they gave me from the original transaction.
When I went to the office and explained to them what had happened and that what they were doing was incredibly dishonest business practice, and that I didn't appreciate being threatened with legal action after a year of no contact, they admitted that their previous employees in charge of billing had made a mess of things. Despite this admittance of previous incompetence, Mr. Dentist demanded that I pay the money that I didn't actually owe, and didn't even waive the $30 fee for me to get my charts from them to bring to my current dentist. No effort was made to even try to make amends for the dishonest manner in which they served up this bill out of the blue a full year after I had paid it in full. I learned from my mistake, asked that the Dr. himself sign the receipt reading "paid in full", and asked to speak with him. The receptionist reluctantly took it back to him and had it signed, but said he was too busy to speak to me even though I could see him standing in the hall.
This was by far the worst experience I've ever had with a business, the most dishonest and dishonorably I have ever been treated at any place I have been a customer. read more