We got a flat tire on the way to OBX and our spare was low. We were concerned to continue our trip…read moreon a less than ideal spare. I called and told them of our situation, they told me they were closing in 15 minutes- i told them we'd get there as quickly as possible. We arrived 25 minutes later and they were still open waiting on us- Chase aired up our tire and gave it a quick once over and said we'd be good for the rest of our trip. We tried to pay them and they wouldn't hear of it - just wished us a good trip. We were so grateful for their kindness and willing to us go out of their way to help folks who were not having a good day. If ever the opportunity or need to have a return visit- we will not hesitate to give them our business.

Poor Communication and Unprofessional Customer Service:…read more I don't normally leave reviews, but I feel it's important to share my honest experience so others know what to expect. I originally spoke with someone named Chris earlier in the week about bringing in my vehicle for a diagnostic. He told me to "drop it off Wednesday," but no formal appointment was made -- no confirmation text, no email, no name taken, and nothing written down in front of me. Because of that, I assumed they were operating on a flexible drop-off basis, which is common with many repair shops. Unfortunately, I wasn't able to make it Wednesday due to being sick, so I dropped my car off early Thursday morning instead. Throughout the day, I called multiple times just to check whether they would be able to look at it. Each time, I was told nothing -- no update, no estimate, no clarity. I even told the front desk that if they couldn't get to it, I would gladly come pick it up so I wasn't taking up their space unnecessarily. When I finally spoke with Chris, the tone and attitude I received were extremely unprofessional. Rather than simply explaining that they were too busy to look at my vehicle, he blamed me repeatedly for them not being able to work on it -- even though no confirmed appointment was ever created, no system entry was made, and no communication was sent to me to establish a scheduled date. I acknowledged my mistake in not coming Wednesday or calling ahead, but the way the situation was handled was dismissive, rude, and lacked any basic customer service. A simple "We're booked today, we'll try for tomorrow" would have gone a long way. Instead, after leaving my car there all day with no updates, I received a message saying it was "ready for pickup" -- even though they never inspected it. The entire experience left me disappointed and feeling like my time and concerns weren't valued. I understand shops get busy and that I didn't arrive on the originally discussed day, but professionalism, communication, and courtesy should still be consistent. Unfortunately, that was not my experience here. I hope the shop takes this feedback seriously, because good service is as much about communication and respect as it is about repairs.

I'm a little uneasy based on a few reviews I've read of this place due to my experience. I'll…read moreupdate as the situation continues and give fair updates as it is resolved: I took my older 19 ft Chevy G30 van there a month and a half ago. I had my vehicle towed there (it's $600 for each tow) and even spoke to someone there, told them what kind of vehicle and what was wrong and was told to bring it in for an estimate. NOBODY told me it would be $158/hour to diagnose...nobody. I even spoke to the mechanic once it was there, someone at the front desk and there was NO mention of this. I read some of the other reviews and I'm getting the sense they definitely take advantage of people if the situation calls for it. I called twice to get a status with no response or call back in that month and a half worth of time. Finally called yesterday and was put on hold a few times (it seemed they were looking into an issue), then a new service writer told me that he just started three days ago, read the notes that said to just "call owner" and says oh gee that would be $158/hour since it wasn't running (nobody at the get go told me that, nor after or since until now) AND my vehicle has been sitting there for a month and a half or more!? I would have made other plans if I knew this. So then to top it off, I get hung up on (I was completely calm on the phone), call back, leave a message and then eventually connect about an hour later. Now all of a sudden he says that the lead mechanic already did 1.5 of work that I'd be charged for and fixed a switch and got it started but won't stay running and needs more work. The lack of communication in this is absolutely astounding and now how do I trust anything!? All I got was an oops sorry nobody called you and told you how much it would be or even gave you anything in writing or authorized any work!? My family owns a shop farther away and that is completely illegal!! I have no choice now but to have them continue and told them to cut it off at a certain amount of hours. I will update once this situation is complete and fairly if resolved. Now I'm skeptical but if I can't at least get the vehicle running to make it to my house, I will have to get another $600 tow. If they can tell me what's wrong with it, even better. I'm hoping for the best and will update once this is resolved.

I brought my car there to do a radiator and crankshaft seal replacement. It took 1 week to do the…read morejob. I had to call myself and follow up if it was done. When I got the car back my headlights did not work. I went back to let them know and left my car there. They said they would take a look. Another week went by and I had to call again to follow up. They said I would need to take the car to Tidewater Auto Electric because of the wiring. I did a quick Google search and it suggested to check the headlight relay and ballasts. I ordered the parts on Amazon and changed them myself. I am not a mechanic and was able to figure it out. The headlights worked after that. They have a Superman figure displayed there at the register. I guess headlight work is Superman's kryptonite. I would be very cautious of the accountability at this shop.

Friendly environment. They're welcoming. And since I don't know a lot about cars, I'm always…read moreskeptical on prices. But they diagnosed my car. Let me know whether or not I could still drive that way or if it's a urgent matter. Let's just say it's not bad service, however I'm a skeptic on any mechanic shop if I don't know you personally. Great service though lol

I was told that my car would not be worked on because I exceed there expectations. I called with an…read moregreat attitude and just wanted my cars pcm computer updated and he told me on the phone that he could do it. I waited till the next day for the manager to tell me on the phone he is gonna pass on my car. Absolutely no reason at all. He told me because my attitude. I had no bad attitude at all. I just simply explained it needed a pcm update. He said that with my attitude knowing the car should come out perfect he can't work on it. The excuses they made for me to not work on my car was unbelievable. They pick and choose who's car they wanna work on. It was racism at its finest. This company should be shut down. It's 175 at the dealer for a pcm update and he was trying to get 300 from me. I even said I'd pay it and he still said he didnt wanna do it and argued with me over the phone. I repeat do not go here unless you want your car ruined. I'd give it zero if I could.

Came in because it was the closest shop to me after I blew a hose on the highway. They found out…read morethere was no replacement part around but found a hose they could use. I was cool with it, paid my $400 for it and was in another shop 2 days later because the clamps on the hose were not tight at all, I could turn them with my fingers. Now I'm out more than double the money because of a tow and another diagnostic and repair I had to pay for. They're nice people but I paid $400 days for a 4 inch elbow hose and a lack of attention to detail that caused a failure on my vehicle. Thought this was going to be my go to place because they were so helpful but they've costed me more money than necessary.

Visiting family and needed work done on my Jeep and McKenzie's Auto were precise and on point with…read morethe needed repairs. I would recommend 10/10

My husband & I have used this garage for over 9 years! Highly recommend their experience and…read morededication to be honest and thorough when working on any of our vehicles. The service at the desk is extremely helpful in getting us in and out at a reasonable time. They always seem to fit us in when needed. Their prices are very reasonable because I know the quality is there and the honesty is there. That's the most important to me and my husband. It's a family owned business which we also appreciate.

Last service was an Inspection and vehicle long distance trip check…read more Taylor's always does a great job of looking out for us. (And their customers in general) We've been going to Robert, Raleigh and the team for years and it's a place I completely trust to take care of our older cars. You can also count on a quality job and an honest price. They have an handy drop off service and are frequently ahead of their predicted time for service to be completed. Even my Mom started coming to Taylor's too when she had an issue at the dealer, now only wants to go to Taylor's auto to have things checked and get service. Worth the short drive out to Fentress Airfield Rd, just over the line in Chesapeake from VB and the Northlanding bridge.

I've relied on Lowe's Auto Repair for many years, and I can assure you they are honest,…read moreknowledgeable and highly professional. You get a good value for a reasonable price. Plus, Sid stands behind his work. If you haven't already, give Lowe's a try - you will not be disappointed.

Be very careful parking at Barrel 17... appearently the parking lot at Barrel 17 is right next to…read moreLowes Auto and they will call Aristicat towing even if your not parked there after 8 p.m. Ended up paying nearly $300 for my meal and had to walk to retrieve my car. The no parking sign was faded and I missed it. Guessing this local will never visit this shop!

Typically, I'm a skeptic about trying new things and more cautious when allowing folks to work on…read moremy car. However, in this situation with European Autowerks, they exceeded my expectations. Very professional; very competent; very reasonably priced for the work they perform, and downright good people. I would not hesitate to bring my Mercedes to this shop and encourage other skeptics to give them a chance. Based on my experience, you won't be disappointed.

I had a very disappointing experience. After my Mercedes dealer gave me what I thought was a high…read morerepair estimate, I came here hoping to save money. Jon initially provided a quote that was actually much higher than the dealer's price. Do not trust him. When I pointed this out, the estimate was revised, but it ended up being only about $500 less than the dealer's quote. I lost my trust to work with them as a company. Considering I had already paid $500 for diagnostics, the overall savings were minimal. If you're looking for a significantly more affordable alternative to the dealership, this was not my experience. I would recommend getting quotes from other independent shops NOT here!

I had a tire blow out on me and had an issue replacing the tire. I took it to the family mechanic…read moreand Nicole is an absolute blessing. My mom has been taking her car there for years and I understand why. The way they treat you is so special they make you feel like family. They listen to your issues and concerns, ensuring they give you exactly what you need. The tire hit something on the road it they put it on the screen and went over everything that happened and made sure I understood. They also cleaned the car and other tony things to enhance the experience. The price was amazing and too tier service. I highly recommend this place to everyone. In these tough times it's good to find a place with amazing service and spectacular prices.

Great service at a reasonable price!!…read more They will pick up your car and bring it back so you don't have to leave your home if you don't want too. They give you an itemized estimate after giving your vehicle a "physical". Then you decide what work you want them to do. When work is completed they wash it and deliver it back to you with a itemized receipt. Highly recommended First Landing Auto Care.