I am in shock.
I was repeatedly yelled at by Grant Pararese, the owner of Black Rock Galleries/Auctions.
(Also owner of Clearing House Estates & the website Auctionninja.com)
I was excited to pick up a TEAK piece of furniture I won through Black Rock Auctions, but when loading it into our trailer noticed it was not teak, but 100% particle board (painted to look like teak.)
I called the head office to explain my situation & tell them I do not want the piece & want to be refunded... as it's not teak wood. (I was very kind)
He proceeds to tell me that is how MCM furniture was made.
I tell him no, I have real teak wood pieces at home & it should have said on the listing "made of particle board".
I told him I would have never bid on something made of particle board made to look like teak.
As he continues to yell at me...
I said: "I don't want to be admonished for explaining the piece of furniture is not teak wood."
His last words he yelled before hanging up were:
"Do not ever bid on our auctions again."
I just can't believe it.
He answered the phone already angry.
I put him on speaker phone for a short time... so I wasn't the only one who heard him.
I told the workers I'm so sorry you have to work for him.
If he treats his customers like he just did to me, I can only imagine how terrible he must treat his employees.
I DESERVE an APOLOGY from GRANT PARARESE, owner of Black Rock Auctions.
Shame on you.
I have been refunded, but he has locked me out of their bidding platform, as they also own auctionninja.com as well.
I have been buying items from Black Rock & Clearing House for years as it's a fun hobby.
I posted my experience on Facebook & funny enough, I had a few people at tennis tell their negative experience.
It did not have to go sideways.
Even the homeowner smiled when I said I didn't want a particle board piece. She knodded her head & knew it was false advertising.
He was probably upset the manager had already left & he had to deal with a customer.
Customer Service Failure. read more