I had trouble with leaking coolant. They could not have been more helpful. They set up the tow to a facility that could diagnose my problem. Scotty looked at my car the day it came in even though they were very busy. They even provided shuttle service to a car rental facility in Asheville. Everyone was very helpful and friendly. I highly recommend them. read more

I was vacationing in the area and got a nail in my tire. I asked for a recommendation from a local on where to get it fixed and they said Black Mountain Tire. I drove straight there, was a walk in on a Friday afternoon and totally expected to be there for a couple of hours. The guys there got me in immediately and fixed my tire within 10-15 minutes. They were prompt, professional and honest. If I lived closer, I would be a lifelong customer. read more

What a kind, honest and helpful group of people. We were in town for the birth of a grandson and my wife's car had some tire issues. They solve it quickly and inexpensively. I highly recommend them. read more

I was 1068 miles from home when my starter failed. The towing company towed my vehicle after hours and dropped it at the wrong location (the tire shop instead of the repair shop). In less than an hour, they helped me get it towed to the right location. They somehow got my vehicle into the shop 24 hours earlier than promised and got it diagnosed and repaired the same afternoon. Scott Strubeck and the crew did an amazing job of the repairs and making me and my wife very satisfied and happy customers. This is a company with employees who really demonstrate empathy and exemplify what "customer service" really means. Thank you!! read more

They need the business and hosts and businesses bend over backwards to please. Great prices too. Helene affected areas are back to somewhat normal and very clean. The interstate 40 is going to take awhile to fix but has been routed and there are minimal delays. Be sure to go to 12 bones barbecue in Asheville. Best ribs and full menu you can find. read more

What a welcome place after an absolutely awful experience down the road. Called and they scheduled me for early morning (my request). I arrived and they were friendly and took my info quickly. Wifi in the clean and friendly waiting room so I could work. Ended up talking to a sweet local who had loved this place for years (good sign). The oil change was awesome and quick. I asked them to check my alignment and they did so. They actually made a point to come back and talk to me about it it. I was always treated ike an intelligent and capable person. Appreciated that. They notified me about how my car had sat for awhile and it was rusty. They told me I had mismatched tires on and AWD (I know I know- lapse in my judgment) but that my car was safe. They gave me some ideas and even offered some selling advice. Average cost but above average service. New fav. read more

While in town on vacation my tire developed an air leak. I put air in it several times. Once paying $5 on credit card at Ingles gas station. Knowing I would have a small fortune in airing the tire up till I made it back home to Michigan I decided to get it fixed. The team at Black Mountain Tire are friendly. I felt like a local while I was there. They got me right in and found the cause of the leak and repaired it. I was back on the road heading to hiking trails within 30 minutes. I would highly recommend this business for all your tire needs. read more

They were awesome. We arrived right before closing with a flat tire due to a small nail. They plugged it, put it on, put the spare back--for no charge at all. We thought we would leave the tire overnight since they were about to close but we were in and out in about 15 minutes. We can't recommend them highly enough. read more

Arrived with a leaking tire that'd been acting up for a couple weeks in month old tires. Owner quickly discovered a nail. After removal and patch he sent me on my way. He refused payment even after reminding him I'm from out of town, tires not purchased from him. He says we don't charge for such items. He also provided good advise for a body shop and local retailers. read more

Had a rental car with a tire losing air. Stopped in to see if they could help me. Despite the shop being quite busy, they checked my tire, patched it, checked my other tires - and wouldn't accept any payment for their time. I am so grateful and will definitely go back for other repairs. What great customer service!! read more

This review is a couple months late but needed to be posted. I was traveling cross country with my 3 kids and 2 dogs when my tire pressure light came on. After spending the night in Black Mountain, I decided to get my tires checked before getting back on the road. It was a good thing I did because it ended up being more serious than I originally thought. As I was pulling in to the shop and about to park, Adam noticed my bad tire from afar and signaled for me to instead pull up to the garage. It was there that he immediately noticed a nail in it. In no time at all, he had repaired it and checked/inflated the remaining tires. I couldn't thank him enough for taking care of my tires, and more importantly, my most precious cargo. I highly recommend Black Mountain Tire Connection. read more

We had the bad luck of getting a tire punctured on two consecutive days. Both times, we wobbled in and the kind folks at Black Mountain Tire had us patched up and back on the road in under ten minutes. Great people and great service! read more

The people working at Black Mountain Tire are simply amazing. Our tire picked up a small piece of metal somewhere along the roadway. We were visiting the beautiful town of Black Mountain while on vacation and noticed that our tire was low as we were about to leave. The folks at the visitor center directed us to Black Mountain Tire. We got there just as they were about to close. They stopped everything to help us and really saved our day. While anyone could have plugged our tire, I don't think anyone else could have been so kind and nice doing it. We are extremely appreciative for their help and kindness. read more

Excellent tire and service location. Very pleasant staff especially receptionist. Very surprised that there was no charge for tire balancing. I'll be back. read more

If you take the COVID-19 virus seriously (and you should), then take your car elsewhere. None of the staff or mechanics wear either masks or gloves during a pandemic despite a state mandate to do so. Yet they will get behind the wheel of your car. While I've had good service here in the past, I won't be giving them my business in the future. If they don't care about your life, why give them your business? read more

Good tire shop but the service really does depend on who you are. If you're ethnic or an 'outsider,' forget it. I had an issue when I went here and the owner was totally rude to me and basically called me a liar. I realize that many people enjoy their services, but I have had two negative experiences with this shop. read more

The folks at Black Mountain Tire could not have been more helpful. I was having strange noises coming from one of my tires. They helped me right away, took off the tire and found a small stone had lodged inside the tire which was causing the noise. They did not charge for their service. Thanks for your help! read more

Amazing! These people are nothing short of awesome. Hit something a few miles down the interstate and my tire went flat instantly. They came and got me and my family and escorted us back to their shop. Pulled right in and fixed the tire in 10 minutes. Highly reccomend!!! read more

I brought my car in to replace the back 2 tires and move the old front ones to the back and put the new tires on the front. Instead, the replaced the 2 front tires which were fine. When I figured this out (both back tires leak) 2 days later, I brought it in thinking they would fix their error and replace the correct tires, but they did not. They plugged the one tire for free, but did nothing else to rectify their error. So now I have 2 new tires that replaced my good tires, and i still have the original 2 bad tires on my car. They do not stand behind their work and make things right. Buyer beware at this place. read more

I used these guys for everything. I trust Bill McGee's advice. Buy all my tires here, get free rotations, and use them for most normal auto maintenance issues like oil changes, headlight bulb fixes, etc. read more

Highly recommend! Bill gave me a quote over email for my tires and that was my cost after installation. No surprises, no upselling. Bill is kind and honest. Will return. read more

We would rate Black Mountain Tire Connection higher than 5 stars if possible. My father in law's car evidently picked up a nail Friday night and the tire was almost flat Saturday morning. The shop was supposed to be closed on Saturday, but the owner was in the office. He went above and beyond our expectations by dropping what he was doing and coming out to take a look at it. He was able to quickly identify a nail in the tire, pulled it out, plugged it up and got us on our way. What great service! We would highly recommend this shop if you're in the area and need auto service. read more

This is the Best Place around the Black Mountain/Swannanoa Area to get tires....BILL WILL GUIDE YOU TO THE CORRECT TIRES YOU NEED AND GIVE YOU THE BEST PRICE. THEY WILL NOT SELL YOU ANYTHING YOU DONT NEED... I suggest you give these guys a shot if you need tires ...it's a family run business ... They just installed Continental tires on my Chrysler... Clean Shop and they can do it all...it's not just Tires... near Tractor Supply.. Thank you guys read more

Bill was absolutely great! He seriously took such good care of us. We were up with our Church bus and got a flat. We took it to him and he was so honest and fair. I would absolutely recommend! read more

I have been a customer for several years. At first I was favorably inclined about their service. Then on my third set of tires bought there I started getting cockamamie excuses for why my tires wore out at half the rated mileage. Then yesterday I had tires (bought there) rotated/balanced and an oil change. When I cold checked the dipstick and tire pressure the next morning, both were overfilled. Tires were between 37.5 and 38.5 all around when they should have been at 35. Dipstick indicated way overfilled; about half a quart over the max heat expansion mark which is itself over the max cold reading mark. Seems to me the mechanic didn't check either the air pressure or dipstick. What is a mechanic for anyway? Frankly I can't be convinced he did anything right. This is the second time they have screwed up an oil change for me. I will have to go back to changing oil myself. If I don't go back I will be forfeiting the 'free' tire rotation. Que sera. Surely there is somebody else around Black Mountain who knows how to do these things. read more