Friendly and helpful staff. Great selection of shoes -- excellent shoe brands for those like me…read morewho need arch support and prefer comfort.

I was truly impressed by the sales staff!! Eager to help, friendly and a pleasure to meet.read more

Excellence in Customer Service helps this quality South Dakota, Rapid City Outdoor Adventure…read moreRetailer and Outfitter Company standout. This coupled with a great selection of top notch gear, outdoor local hiking and climbing guidebooks and experienced helpful Management and floor staff, made for a smooth timely outfitting shopping experience. Worth a stop!

This is a great store for finding hiking clothing and gear, sunglasses, bags, etc. (it is like REI,…read morebut local.) The staff is friendly and helpful.

Went in to get some new tennis shoes for me and my daughter earlier today and was followed by the…read moresame employee for 20 minutes. I then went to ask for help from another employee, who was just standing around doing seemingly nothing, in finding a size 4 and a half for my daughter and he was incredibly stand offish and rude. Maybe if you didn't assume your customers were stealing just cause of the color of their skin and a few tattoos and you might actually start making some business. Prices weren't even good, walked out empty handed.

We where traveling and visiting the area. We stopped to purchase our daughter school shoes. As we…read morewhere traveling home, we realized she grabbed to right shoes (). I then lost the receipt (). The store was able to get me a copy of the receipt and also called a store on the way, so we could stop and exchange the shoes. NOW THAT IS AWESOME CUSTOMER SERVICE!!!

I love Scheels and wished there was one in my own state. So when I travel to other states, I always…read morelike to see if there is one in the state I am visiting. This location is in the same plaza as Ross and Boot Barn, with plenty of parking. Scheels in general is a dog friendly store, so I visited this store with my little girl dog and my husband. We were greeted by a few friendly employees when we entered the store. This store is a little smaller than some of the other locations that I have been to, as it did not have a ferris wheel in the middle of the store, but they do have a cafe that sells coffee and tasty sweets. There is also a bowling alley, which cost only $1 for 5 frames. My husband and I ended up playing a round each while we visited. Our visit was fun and pleasant. We enjoyed browsing the store after playing a short round of bowling. If I lived in the area, it is most likely that I would be a regular.

This place is amazing! Plenty of everything from golf to firearms to whatever. Prices seemed fair…read moreand the customer service is number 1, period! After spending around 30-45 minutes here with the wife, we were greeted and asked if we needed any assistance by no less than 6-8 staffers. That's pretty impressive, given these days and times. One thing is fir sure, we will be back.

Mendi was beyond helpful in choosing some new work boots for my son. She took her time to make sure…read morethe fit was perfect and gave us a huge selection to try on. Thank you very much Mendi!

During 2021 Sturgis I had issues with my booths. Not that I got splendid service and help for my…read moreproblems I got also good old fashion chat time and Western hospitality. Got also a bit of education how and what to look for choosing next booths. Great place, great products and excellent people out there. Nothing but good to say. All the best , Jukka from Port St. Lucie Florida.

Bad customer service! they do not care and shrug their shoulders when you point it out! they are…read moreone of a few shoe retailers in town so they know they can continue to be assholes!

I love this place--they have good sales. They are good at customer service most of the time. They…read moreship shoes to you for free if they have it in another location--have done this several times and the shoes always arrive on time, the right style, and the right size. Their customer rewards programs runs great--the clerks always ask your phone number, you don't have to nag or beg them to add your bonus points to the rewards program. Other chains, customers seem to know more about their program than the employees do--here it is just the opposite--the rewards program works just like it is supposed to--and the employees support its use.

Who wants a CHEAPO T-shirt or keychain souvenir? It falls apart within days and all that stuff's…read moreoverpriced and IMPORTED anyway. Doc & Alice's is a better bet for GIRLY souvenir memories. There is a selection of locally made items - jewelry, soaps, HANDICRAFTS, etc. I can't say there is a huge selection of LOCAL crafted items because there is also a large assortment of familiar LABELS stocked on the shelves too. It's a MIXED BAG, I guess. You'll find clothes, purses, shoes, kids items, and SCARVES, etc. Oh the scarves! Just plain LOVELY, DAHLING. You had to pull me by the hair to KEEP ME AWAY from the all those scarves. Prices are higher than I would NORMALLY PAY for local items in my hometown; even with PREMIUM quality in mind. That's fine. I'll support the LOCALS making A LIVING :) I scored some locally made goat milk soaps and turquoise jewelry. CUTE!

What a cute shop....With nearly every single other shop in Hill City & Keystone selling the same…read morestandard, chintzy tourist fare, Doc & Alice is a much needed breath of fresh air! The staff was kind & inviting. The building is tastefully decorated and there is a variety of goods for sale from t-shirts & handbags to soaps & home decor. My three year old loved the little stuffed animal area under the stairs! My only complaint is that they didn't have any cool shirts for my husband.