Besser Renovation was installing a new roof at my next-door neighbor's house when -- surprise! -- a…read moregenerous amount of old shingles and wood debris came flying into my yard. After bringing it to their attention, they promptly came over and cleaned up the mess. Problem solved? Not quite. Later that day, I discovered my AC wasn't working. Turns out some of that flying debris had hit the outdoor unit. I had to call an HVAC technician, who confirmed that the outer shell was dented. Thankfully, it was a "simple" fix -- just some rebending of the frame -- but it still cost me $100. Naturally, I reached out to Mitchell Besser to ask for reimbursement, given that the damage was clearly caused by his crew's carelessness. And guess what? He refused. So, if you enjoy paying out of pocket for repairs caused by other people's negligence, Besser Renovation might just be the perfect contractor for you. Hire at your own risk.

TLDR: Working with this company only led to seven weeks of unprofessionalism and prolonged damage…read moreto my home. I cannot recommend a company this evasive and so lacking in transparency, so I urge folks to look elsewhere. We purchased a house in April with an entirely new roof replaced by Besser as part of closing. We had no say in the company. The only record of their workmanship warranty was a screenshot of an email from one of the owners mentioning it lasted 7 years and had no documentation. The timeline of my interactions with Besser: - July 8th (Hurricane Beryl hits Houston): We wake up to a leak on the edge of our skylight that damaged the drywall. I emailed asking to be put on the schedule, understanding I would take low priority due to it only being one leak. I send a picture of the leak and the original invoice for reference. - July 18: I sent a quick follow-up having heard nothing. - July 19: Jennifer emails apologizing for the delay and that I could not be put on the schedule for a few weeks, but to let her know if I was still interested, and we could look for availability. I reply immediately and say I'm still interested, because I believe the damage could fall under the warranty. This was the first time I mentioned the warranty. - July 29: I have not heard back so I send another email to check in. She responds, apologizing, and saying she might be able to get a crew out that week. I said that's great and ask when can I expect them. Crickets. - August 8: I call Jennifer's number and Besser's main number, leaving a message. No response from either. - August 12: I email asking when we can be put on the schedule, even if it's three weeks from now. I just need something to plan on and get this project going now over a month from first contact. I call Besser's main line. No one picks up and no one calls back. - August 13: I call Besser twice and no one picks up. - August 14: I send a follow up email. She responds she's doing her best to get me on the schedule, but the damage isn't covered by the warranty since they didn't replace the skylight. She also needs to get her interiors guy's availability. This is the first I've heard that this warranty is not viable and I tell her I'm skeptical about that, because of the leak's position. But, I take it as progress and tell her I'll work on getting a second opinion's evaluation while she continues to work on scheduling her team. That same day I call WABO Roofing and, in stark contrast to Besser, were at my house in two hours after my initial call. They presented photos, took a video, and an estimate detailing how the intense winds lifted the shingles and exposed the flashing to rain due to a lack of sealant. August 27: By now, Besser had still not reached out to me. I forwarded the visuals given to me by WABO and explain how no damage was done to the skylight and the water came in beneath it. Since Besser redid the flashing, it was sensical this could fall under the warranty. I asked them to advise on next steps. Jennifer responds and disagrees that the evidence is sufficient, but more importantly, the "directional rain with 100+ mph wind during the hurricane...[voided] any workmanship warranty the previous homeowner had". Frankly, this is understandable. Beryl was a monster. What's not understandable is why they didn't mention the warranty was voided on July 19th when I first brought it up. They knew the damage was from Hurricane Beryl, so why not mention hurricanes void workmanship? Better yet, have a basic one-sheet document disclaiming what does and doesn't fall under the warranty. This is bare minimum business etiquette and know-how for streamlining communication and positive customer experience. I wouldn't have had to even contact them in the first place if they prepared basic documentation. I can't stress how seven weeks of chasing them down with nothing to show for it has left me feeling so exhausted and defeated. Being a first-time homeowner, I try to reframe every hard time as a learning experience. Unfortunately, I learned a lot with Besser.

Handal's put a new roof on my home this week, and I couldn't be happier. They finance through an…read moreactual bank, which is a huge plus, and do exactly what they say. The crew was very polite, hardworking, and cleaned up every bit of debris from the process. My gorgeous new 30 year roof looks amazing. Handal's is a good company.

No one wants to buy a new roof, but they make the process very quick and painless. They give…read moreimmediate information on everything that you need for process and funding. Would use them again but hope to never have to again while we're living in this house!

Everything! Carlos. Took the time to examine my roof thoroughly inside and outside and explained…read moreeverything. There was absolutely no pressure to make a quick decision. After getting estimates from a couple other companies, I decided to go with Sugar roofing. They came on the first day to do a walk through, and then started early the next morning. They finished on the second day and cleaned up everything, making sure that there were no nails or shingles anywhere. I am extremely pleased.

Sugar Land Premier Roofing is AMAZING. Not only is this company professional, they are friendly and…read morea dream to work with! I recently bought a house, the sellers accidentally crushed a gutter while moving out. I instantly thought to call Cristian and his dad, because they do quite literally everything They were able to come out the same day, give a quote & fix it a few days later. The Elizondo's are very friendly, professional and know how to get the job done. Truly an amazing company- I HIGHLY recommend!

Amazing work fixing our roof patio and remediation of some leaks. Terrific price and value for…read moremoney also.

We had our roof leaking issue fixed with TX Elite and the service is great with professional…read moresuggestions and treatments.

Hargrove Roofing replaced my roof June 25, 2024. I put my house on the market and had an inspection…read moredone. July 30 I received the inspection report which listed multiple issues with the new roof. I asked Hargrove Roofing multiple times to repair the roof (since it is under warranty) and they refused to make the repairs. In order to sell my home, I had to pay out of pocket for the repairs, which Hargrove Roofing was obligated to repair. The dates I contacted George Puskas, Hargrove Sales Rep, about the repairs were on: July 31, August 5, August 7, August 8, and August 21. I also called 501-508-9062 at the Little Rock Location. Hargrove Roofing assured me they would send someone over to my home to look at it, make necessary repairs, and write me a letter stating the repairs had been made. They never did this and I had to pay out of pocket.

Seeing the other reviews I found out we are not alone. Our roof has been leaking since install and…read morewe have been pleading with them to just fix it. I am hoping they eventually do the right thing as we all hope that out of others. Insurance inspector said there were signs of improper install so they won't even cover repairs.

Jonathon was prompt, articulate, and professional. He completed the job quickly and with an eye to…read moredetail. He was also very reasonable with pricing. I'd definitely recommend him!

First off, I was impressed with Rise Roofing's marketing skills, we have a 3 story townhome and it…read morewas difficult to tell if we had any damage from the recent storms. Rise roofer provided a drone image of our roof and left it on our door. We were going in circles with our insurance company and so we decided to just get a quote from Rise. After comparing quotes with our neighbors, we found that Rise had the lowest quote. Since it was difficult to deal with the insurance company, let alone it would take them awhile to approve it, we decided to pay out of pocket since there were more storms in the forecast. We worked with Brad and he was AMAZING. He walked us through the insurance process as it was our first time putting in a claim and had no idea what to do. Since we decided to move forward with paying out of pocket, Brad was still communicative even after getting our business. Everyday he called us to give us a status update on the process. They replaced our roof by end of business. Brad was also onsite to make sure the job was being done. We would recommend Rise again and again, which we have... ask the 5 neighbors on our street.

Highly Recommend! Veteran Built Roofing & Construction did…read morean amazing job on my roof and fence. Leland and Manny were fantastic to work with -- honest, responsive, and incredibly detail‑oriented. The crew was professional, fast, and left my property spotless. The new roof looks beautiful, and the fence is solid, straight, and perfectly built. It's rare to find a company that combines craftsmanship, integrity, and great communication, but Veteran Built truly does. I'm thrilled with the results and would absolutely hire them again.

Leland and his team are excellent! I really appreciated that Leland sent one of his guys to tarp…read moremy roof before they were scheduled to come out, since the weather forcast showed rain. The quality of work was excellent, completed on time, and I felt the price was more than fair for the work done. His crew was respectful of my property and cleaned up completely when done, not leaving any debris behind for my trash. We've actually had two big storms since the repairs were done and my roof is still in excellent condition. I can't recommend Leland and his team enough!

After we had the misfortune of coming across a leak in one of the bedrooms we came across Chance…read moreand Charity and it was like a blessing in the sky! We learned about roof replacement and were guided through the whole process. Which made the process a breeze when otherwise it would of most likely been an complicated event. All dates scheduled were exact and Charity's response time to my questions and concerns were helpful and in a flash. Not to mention, our new roof is beautiful!