I have mixed feelings about our experience, so I will point out positive and negative aspects of our trip. I don't mean to bash Black Diamond Transportation, but I feel like I must point out a few things to help the public make an informed decision for planning their transportation needs. The good: Gene, the owner, was an incredibly nice man. His communication was top-notch, as he contacted me by text within 24-hours before each pick-up to confirm pick-up details, flight schedules, etc. He was consistently prompt and on-time for both trips, so his service was quite reliable in that regard. He did have waters available for us to drink on both trips as well, and he is certainly very social. He also kept a close eye on flight details to stay informed of any changes or possible delays, which showed excellent attention to details. The not-so-good: When I booked the reservation and discussed the details with Gene, he pried a bit about my marital status and my relationship to the travelers. I felt like this was a bit invasive, inappropriate, and unprofessional, as it bears no relevance on transportation to the airport, so it created a bit of an awkward situation from the start. Gene is a very chatty person. Although some people may enjoy the social aspects of his stories and regaling with his anecdotes, it was not on my list of favorites. Our departing flight was extremely early in the morning; I am not a morning person, so I'm really not up for lengthy conversation when the sun has barely risen. The same goes for the evenings after a long, tiresome day of travel....I am pretty pooped and just want to relax. I told Gene on our first trip to O'hare that I was tired and wouldn't be talking much, but he really didn't seem to take the hint, as he talked the whole drive down. The return trip was better as I just used my air buds to eliminate the chatter and just rest. Just before getting onto the interstate, Gene did (unknowingly) blow through a stop sign, which was quite alarming for us. Fortunately there weren't any complications or casualties from this, but it definitely created some uneasiness for us and our safety as passengers. The worst thing of all was that upon our arrival to O'hare, Gene dropped us off at the wrong airport terminal. We were flying JetBlue, and Gene insisted that JetBlue was in terminal 3 of the airport, so we trusted his word. (even though the only airline signs around were American Airlines) We entered the terminal, and much to our distress, we discovered JetBlue was actually in terminal 2. So, we had to take all of our luggage and jump on some stupid train to get over where we needed to be, which really did not start our trip off on a positive note. On the return trip, I asked Gene if we could enjoy an adult beverage or beer on our drive, and the response was, "No. Due to open container laws, you cannot." I was under the impression that Gene was marketing himself as a limousine service, (or maybe some of the other reviews suggested this, so maybe my mistake?) but the reality is it's just a guy and his own personal vehicle. In summary, Gene will communicate well, be on time, and talk your ear off. If you don't mind that, give him a try. (just double-check your actual airport terminal destination) If you're wanting a true limo service, you should keep looking elsewhere. read more

Black Diamond Transportation - Jet Blue is Terminal 2 - Airport Shuttles Near Me

Gene is always on time. Nice conversations and reliable. You won't be disappointed! I don't know what else to say ...

Excellent service. The gentleman Gene who drives me is so kind and friendly. Always prompt and on time and the prices are incredibly fair. It usually costs me $30 to take an Uber to work and with him it's only $20. I absolutely recommend him, he'll get you where you need to be on time and he'll tell you a story or two on the way :) read more

My review was inaccurate. Not a good business. Yelp will not let me edit or post anything additional to the original review.

Black Diamond was on time and very reliable! Gene was a friendly man! i highly recommended him for your transportation needs in the Milwaukee and surrounding areas! read more

We recently completed a round trip limo pick up with Black Diamond Transportation, and I want to take a moment to say not only "thank you" to Gene, the owner, for such professional service, but also to recommend him to any others who are interested in limousine service. I give him the highest recommendation because in every respect he was top notch. We needed round trip pick-up to and from O'Hare airport: the price was right, the vehicle was classy and clean (inside and outside), the conversation was pleasant, with appropriate music in the background. Gene also provide cool beverages for me and my husband. Most importantly, he was on time for both legs of the trip. There was nothing to complain about the service provided. I highly recommend Black Diamond Transportation for any transportation needs you may have, local or airport. read more