Service is not very good. I will be buying elsewhere. The sales staff acted like we were an…read moreimposition to them.

Horrific service!!!…read more I was part of a wedding party. All 5 of us had problems with buying tailored pants and renting shoes. Wrong sizes, dirty and stained pants, couldn't find our orders and worst of all the staff really made it clear we were bothering them by asking for their service! Never going back and will slander them to everyone I know!!!

I cannot say enough positive things about Sam & El Zorro tailoring. Sam worked with me through…read moremultiple fittings to make my wedding dress fit as I had dreamed. The communication was excellent, price was great and I couldn't be happier with the final product. Brides- Sam is your man and will walk you through every step. Thank you to El Zorro Tailoring!!!!

Sam is wonderful and the team is up to any task regardless of how difficult or obscure it may seem,…read morethey made a up a beautiful new cassock for me, I am proud to wear it!

I love this place and you will too! I love that it's a generational family owned and operated…read morelocal business, I love that the people are awesome, I love that the store is well lit and well laid out, I love their expertise in finding a costume for most every occasion - it was like having my own costume stylist, I loved renting instead buying (way better costume and less wasteful), I loved the reasonable price. We'll definitely be back, thank you for the laughs and all the help - you guys are the best!

The best and only place to go in Kelowna! This is where to go for every occasion and please go…read morehere! This is a place that's been in business for over 30 (that's right) years. You will get great service and the best selection and it's not a pop-up / rip you off! They will stand behind the products that they sell and will be there to back it up. The service here is above and beyond!

I had to take my nephew for a new suit for his grandmother's funeral. He's a big guy. We were…read moregreeted the moment we walked through the door and they had no problem whatsoever accommodating his size. There were alterations to be made, but they had them done within 24 hours for us, just in time for the funeral. The professionalism and friendliness shown during this difficult time was exceptional. I was so very impressed. I will definitely go back again, should I need them in the future.

I had a past bad experience at another location and largely avoided all of their stores as a…read moreresult. However, I found myself in a bind after leaving my suits hanging in my closet in Edmonton and the exceptional assistance by management and staff have recuperated the chain in my mind. Successful customer recovery, from the perspective of a recovering hotelier.

To preface this, both I (the bride) and my bridesmaids bought dresses here and loved them, but this…read morewas despite the poor interactions every step of the way. It began with sales pressure on the wedding dress, being told firmly that it would not still be there if I did not choose to buy it RIGHT now. When we tried on and bought the bridesmaid dresses we were sold dresses which the manufacturer no longer made, so after all of our effort and falling in love with the style we were told 2 weeks later we couldn't have them. No effort was made to compensate for this mistake asides from an apology, not an extra refund, nor even a promise of speedy delivery on the new dresses purchased as the timing was getting close. Lastly, I was informed by my seamstress (not the one recommended by them) that my dress not a floor model as they had told me, but a used dress. She knew this from the specific additions that were not factory practice and the sheer amount of wear. When I went in to ask about this, whether it was a mistake or an outright lie, I heard a lot of what sounded like reasons (excuses) but had trouble getting a word in to actually tell my story. I was offered a gift certificate with my wedding nearly upon me and all of my shopping over. All in all, though the dresses were beautiful and the prices were right, but I would not recommend any bride shop here.

The owner told me to go back to my country after one of her staff was standing in a parking spot to…read morehold it. After I parked there anyways (after looking for a parking spot for 20 minutes)she gave me the middle fighter, called me an asshole and told me to go back to my own country. Can't believe a local would treat a tourist is such a racist manner.

If your hesitant about ordering balloons/arrangements don't be, this is the store!…read more The owners where very helpful which balloons they recommend, since I'm from Ontario I wasn't able to see the arrangement of balloons, a photo was emailed before delivery making sure I was pleased. The balloon arrangement was delivered for a 25th Anniversary January 5th they are still floating little deflated today(3 months), don't think flower arrangements would last that long!

I cannot say enough about how amazing Hal and his team are at the Tickle Trunk! I was planning a…read moreVERY last-minute event for 200 people and the staff went out of their way to work with me on decor that fit my budget within the short time frame given. The decor far surpassed my expectations and added so much atmosphere to my event. The Tickle Trunk genuinely cares about their customers and the events that they decorate, and they offered priceless advice and assistance with the event itself. As a locally-owned business, you can definitely tell that the Tickle Trunk cares about the community and its members!

I have been a loyal customer of MacDermott's for over a decade and I have never been disappointed…read morewith their dedicated service and their beautiful, exclusive collection of men's clothing. It's such a pleasure to go into a store where every single staff member is friendly, knowledgable and willing to go above and beyond to make certain you are happy with your purchase, or your overall experience, regardless of you purchasing anything or not. MacDermott's prices may be on the higher end than other mens clothing stores, but then, there is no comparison to the type of clothing you're buying there to whatever you might find at some shop in the mall. Whether you want something striking or classic, fashion forward or conservative; your individual needs AND wants regarding clothing will be fulfilled. It's not about 'just paying for a label'. These gentlemen know how to fit men, how to style men and what will make each man look like a million. MacDermott's is the only store worth mentioning as far as men's clothes go in Kelowna.

I have been here many times and they offer a nice selection of very high quality mens clothing by…read moredesigners such as Hugo Boss and Versace. Most of the sales staff are very friendly and helpful but there is one guy who acts like a used car sales man. He constantly tries to push me to buy things I don't want and has a fake kind of friendliness. Their prices are much higher than what I normally pay at boutiques in the United States. I asked them why their prices are so much higher despite the current exchange rate and he got annoyed. He arrogantly denied that his prices were higher than the US and said that all Hugo Boss boutiques are required to have the exact same prices world-wide. I told him I could prove otherwise with receipts that I have from the US and various approved websites. He was quick to interrupt me and then say that he has been all around the world and that Canada has cheaper prices on Hugo Boss than most other places. For example, he said in Europe, they are far more expensive. I agree that the prices can be higher in Europe BUT he had just said a few minutes prior that all Hugo Boss boutiques are required to have the same prices world-wide...lol. On 2 different occasions, I asked them to order me something from the official Hugo Boss website. They told me that they don't do custom orders and only have what is in the store. LAZY! Lately, I have been going to the US and buying a years worth of clothing all at once. With the money I save, the trip always pays for itself.