If there were a MINUS 5 Stars, that's my choice. I placed an order on Friday morning (July 8, 2016)to have a plant sent to a funeral service for the father of one of our employees. At the time, I had absolutely no information of WHERE or WHEN the service would be, and I explained this to the lady I spoke to. I provided a credit card, a phone number and my email address to send the receipt to. As of Monday, July 11, 2016, I did not see an email with my receipt. This morning, I spoke with the co worker and asked if he saw anything at his father's funeral from our company. He said he did not see anything. I called the flower shop and a different woman answered. I was told I did not have a receipt yet because they were still waiting to find out when this service was! I told her the service was yesterday at 10am! She then replied and said they never saw anything in the newspaper about the service. When I asked that's how they "confirm" a funeral, she said yes it was. (And I also verified with my fellow employee the obituary was in the Temple Newspaper both Saturday, July 9 and Sunday, July 10, 2016.) She then informed me that they didn't even know WHERE the funeral was being held! I asked her how many funeral homes were in Belton and she told me there were four. When I asked if they could not have phoned these funeral homes to see when the service was scheduled, she then tells me that the other lady must have misunderstood what I wanted! I made it very clear on Friday morning I didn't have any information other than it was being held in Belton, and I also explained I was going to be off work Friday afternoon and wanted to make sure this was taken care of. I was assured it would be. No apology was given and when I told his woman I would never, ever order another thing from this flower shop, her reply was for me to "have a wonderful day." I too, wanted to make sure SHE had a wonderful day....they should not be in the business of serving the public is my opinion. Very rude and VERY unprofessional. BJ's....abbreviation for Bad Job....and they should get a whopping 5 stars for the worst service I've every had the experience of dealing with. read more