Muddy Paws was awesome with my Australian Shepherd!! I was away for 1 and 1/2 weeks, and they took…read moregreat care of her. They followed all the directions I gave them and provided me with updates! I scheduled her to be groomed before I picked her up, and she's never been in better condition. She smells great, is shedding minimally, and is happy as can be!! Very friendly staff that you can tell care about the animals they keep and groom. Will definitely be bringing her back here for grooming and boarding needs :)

I never knew how happy my pups could be in the hands of the right groomers. With good communication…read moreand understanding, I got just what my pets were needing. Friendly, knowledgeable staff . Highly recommend and definitely will return. Thanks, Muddy Paws!

Took our new puppy for a checkup and they gave him a though exam! They absolutely loved Kaiser and…read morethe vet told him he had big shoes to fill! Our 10.5 yr old male doberman was a longtime patient there! We had to put him to sleep 6 months ago and everyone there was so good to us!

Very happy with the people at Animal Health Services. Their care for my dogs and taking time to…read moreexplain fully what is going on, is a wonderful experience. I would recommend them to everyone for caring for your fur babies!! Regina Daniel

The front desk lady is fake-nice, which is the same as rude. Might consider having someone more…read moregenuine as the first point of contact, Couldn't process a card because they were running their month-end reports on the computer, an hour and a half before closing. Seems like a process you complete when you're closed, or close to that time. Gave the option to return the next day. No apologies for any inconvenience, just a bit of condescending explanation. I'll just go somewhere else that values customer service and customer experience.

I have used this clinic for at least 15 years. the entire staff is friendly and helpful. they are…read moregentle and kind with the animals as well as the pet owners. my waits are always reasonable. I enjoy taking my pets here.

I took my babies here for the first time this weekend for boarding. They had such a great time! The…read morepeople there were responsive, they took pictures of my fur babies and their new friends so we could see they had a great time and we're doing okay. I was really worried from the previous building and previous word of mouth, but since their move everything has changed! 10/10 would recommend! I put pictures of the very happy babies :)

I took my dog Rubie to Dawg house yesterday! I had a very pleasant experience there and so did…read moreRubie! The staff members are very sweet and they treat your dog(s) as if they were their own! I absolutely love dawg house and I appreciate their business!

Taken great care of my 3 dogs , 2 eleven year old labs that are brothers and 3year old rescue dog…read moremy wife claimed from the woods. Clean and well handled

I feel very comfortable leaving my dog here when I go out of town. I was looking for somewhere…read morewhere my dog could play outside during the day with the other dogs and my dog loves going here!!!! The owner is super responsive and always gives me updates and sends pics!!!

Brought our beloved dog to the Village Animal Hospital who was limping with a sore paw. He was…read moreseen by Dr. Camille Comer. She sedated him and x-rayed with my husband's approval. She then, without our notice and approval cut into our dog's paw. After this she did not wrap it and he contracted a severe staphylococcus infection that threatened the loss of his paw. When our dog was returned to us the wound in his paw was not sanitized or wrapped and was visibly swollen 3 times its normal size. We could tell he was not doing well and immediately took him to a different vet for to hopefully safe his paw and probably his life. This 2nd vet did a culture and confirmed the staph infection and immediately disinfected and wrapped his paw and started our dog on antibiotics 3 shots a day for a month costing us over $1,500 so far. We are so disappointed in Dr Comer and the Village Animal Hospital. They have yet to even call and check on the status of our pet. Even after I called them to let them know how bad he was doing. After years of being patrons of this clinic, we will never return.

I recently helped a friend by taking her senior dog to this clinic for a dental procedure. She had…read morecalled ahead to confirm that someone else could drop him off, and was told that would be fine. No one mentioned anything about needing paperwork filled out in advance. To be safe, she went to the clinic in person before the appointment to ask what else needed to be done. That's when they gave her the required paperwork. Which I suppose they were expecting me to do, had she not double checked in advance. When I arrived to drop off her dog with the completed forms, things felt disorganized. The staff didn't immediately realize I wasn't the owner, and at one point, someone even tried to hand me more forms to fill out, even though it wasn't my dog. One staff member eventually said something like, "Oh, right, the owner isn't dropping him off today," which made it clear that communication among the team wasn't great. Then, because the dog is older, I was asked to approve a $165 blood panel. I told them I wasn't sure and that the owner would have to confirm. My friend had previously been told that recent bloodwork had already been done and that no new testing would be necessary. She followed up right away (15 minutes later to be exact) and was given conflicting information. First, they said there was no bloodwork on file, then that it wasn't recent enough, and finally that it had to be within 1 month (after she had been told 1-2 months). She had the original records faxed over, but was told they still weren't acceptable. She was also supposed to get a call from the vet to discuss the bloodwork and procedure before anything moved forward, but that call never came. Had she received it, she likely would have canceled the appointment due to the unexpected charge. The final bill ended up being over $400, when she was originally expecting around $230 for just a dental cleaning and nail trim. She only found out her dog was ready because the clinic called her mom, not her. And when she picked him up and tried to address these concerns, she was handed a letter stating that she was no longer welcome at the clinic. This was a stressful and disappointing experience caused by a lack of communication, unclear policies, and inconsistent information. I wouldn't recommend this clinic. Save yourself the stress and go somewhere that communicates clearly and respects its clients' time and money.

This place is a joke, I took my baby there and yes he had lots of hair and I understood they may…read moreneed to cut him a little shorter then the normal length this isn't my first rodeo with him having tangles but this is the third time I took him to this spot. The first time was ok but still very short the second time that groomer did a great job on both my babies. But this last time I literally thought they were bringing out the wrong dog no kidding. I mean they shaved his face and tail why??? They could have at least called me and asked me if I was ok with them shaving as much as they did. My baby has zero hair left. If they didn't want to take the time to try to comb it as much as possible they shouldn't be in business, I don't know who the owner is but clearly I've been warned by others posting this same issue so shame on me for giving them another chance. But most of all shame on the owner for poor business practices, if I could give zero stars I would because this place is over charging way to much to not satisfying their customers

I gave them a one star because there was not any lesser to give. I dropped my wife's dog (golden…read moredoodle) off and gave them specific instructions (twice) on how to cut him. There was a dog in the office with a similar cut I described. I told them do not touch the tail or the ears. When I left, they seemed to understand. We picked him up a few hours later and I thought they had given her the wrong dog. He got into the truck and he looked as if he had entered boot-camp. They had cut every bit of hair off him with the ecception of about a two inch puff on the tip of the tail. My brother saw him and asked when we got our blue-tick. For those that are unaware a blue-tick is a hound dog. I should have known better and "had" told her to take him somewhere else because last visit when I picked him up, he was gapped so bad it looks like a four-year-old had gotten hold of the scissors and gave their own haircut. Those with children remember those cuts. My advice to you is if you find yourself near this business, hit the gas and don't stop. Unless you want your dog to look like a survivor from P.O.W. camp.

We've been leaving our dogs with Lisa for years. She has always taken great care of them. She even…read moresends video to reassure us of them having fun! We appreciate the pet nanny and highly recommend her.

I learned a valuable lesson from boarding my dog here -- no one will care for your pet the way that…read moreyou do. I will NEVER leave my dog with Pet Nanny again. She might be suitable for keeping larger dogs, but definitely not smaller dogs. My dog stayed with her just 1 night and when I picked her up on Sunday, her entire chest looked as though she had been kicked with a steel-toe boot. It was purple and swollen...resembling a blood blister. Not to mention the fact that she was filthy with dirt. I did not notice the area of concern until I got home and immediately bathed her. After seeing her chest area and evaluating her pain level, I called Pet Nanny to see what happened. She told me the following: "Your dog was jumping out of a window the whole day, having fun. It was about 5 feet tall, but she wasn't clearing the jump every time." It blows my mind that she did not think to stop her from jumping even though she noticed that she was not "clearing" the jump every time. Her little legs could not land the jump so she was essentially falling onto the ground and her chest was breaking the fall every time. She could have broken bones or even worse, severely injured her spinal cord. I hesitate to say that she may be suitable for watching larger dogs as well. There is no possible way that she can keep watch over so many dogs in an open area. Dogs can get in fights, dig through fences, etc... within a matter of minutes. Let me be clear, I do not believe that the Pet Nanny is a bad person or intentionally hurt my dog. I just think that she was negligent. I would never trust her again. As someone who agrees to board your dog, it is their responsibility to keep them safe and free of harm. Pet Nanny did not do this. As a pet owner, it is my responsibility to ensure my dog's safety, even when I am away from her. I would rather my dog be safely confined in a crate at the vet than able to run freely at the risk of hurting herself...sometimes we have to stop a dog from doing something because they do not know to stop for themselves. From what I understand, she is not licensed to board dogs as a business. My vet told me that I should never trust someone like this again. Think twice about keeping your dog here.