I dropped my two dogs off at 8am and by 10am they were ready to be picked up. Great communication…read moreand my dogs looked lovely. I had a wonderful experience. I will be a returning customer. Thanks so much.

Quick to respond. Amount shown is reasonable for service…read more Looking forward to getting with them about possible service for seniors at Trinity who have pets.

Took our new puppy for a checkup and they gave him a though exam! They absolutely loved Kaiser and…read morethe vet told him he had big shoes to fill! Our 10.5 yr old male doberman was a longtime patient there! We had to put him to sleep 6 months ago and everyone there was so good to us!

The entire staff are professionals yet friendly! We have used this vet service for over 25 years.read more

The front desk lady is fake-nice, which is the same as rude. Might consider having someone more…read moregenuine as the first point of contact, Couldn't process a card because they were running their month-end reports on the computer, an hour and a half before closing. Seems like a process you complete when you're closed, or close to that time. Gave the option to return the next day. No apologies for any inconvenience, just a bit of condescending explanation. I'll just go somewhere else that values customer service and customer experience.

I have used this clinic for at least 15 years. the entire staff is friendly and helpful. they are…read moregentle and kind with the animals as well as the pet owners. my waits are always reasonable. I enjoy taking my pets here.

I took my babies here for the first time this weekend for boarding. They had such a great time! The…read morepeople there were responsive, they took pictures of my fur babies and their new friends so we could see they had a great time and we're doing okay. I was really worried from the previous building and previous word of mouth, but since their move everything has changed! 10/10 would recommend! I put pictures of the very happy babies :)

I took my dog Rubie to Dawg house yesterday! I had a very pleasant experience there and so did…read moreRubie! The staff members are very sweet and they treat your dog(s) as if they were their own! I absolutely love dawg house and I appreciate their business!

Taken great care of my 3 dogs , 2 eleven year old labs that are brothers and 3year old rescue dog…read moremy wife claimed from the woods. Clean and well handled

I feel very comfortable leaving my dog here when I go out of town. I was looking for somewhere…read morewhere my dog could play outside during the day with the other dogs and my dog loves going here!!!! The owner is super responsive and always gives me updates and sends pics!!!

Brought our beloved dog to the Village Animal Hospital who was limping with a sore paw. He was…read moreseen by Dr. Camille Comer. She sedated him and x-rayed with my husband's approval. She then, without our notice and approval cut into our dog's paw. After this she did not wrap it and he contracted a severe staphylococcus infection that threatened the loss of his paw. When our dog was returned to us the wound in his paw was not sanitized or wrapped and was visibly swollen 3 times its normal size. We could tell he was not doing well and immediately took him to a different vet for to hopefully safe his paw and probably his life. This 2nd vet did a culture and confirmed the staph infection and immediately disinfected and wrapped his paw and started our dog on antibiotics 3 shots a day for a month costing us over $1,500 so far. We are so disappointed in Dr Comer and the Village Animal Hospital. They have yet to even call and check on the status of our pet. Even after I called them to let them know how bad he was doing. After years of being patrons of this clinic, we will never return.

I recently helped a friend by taking her senior dog to this clinic for a dental procedure. She had…read morecalled ahead to confirm that someone else could drop him off, and was told that would be fine. No one mentioned anything about needing paperwork filled out in advance. To be safe, she went to the clinic in person before the appointment to ask what else needed to be done. That's when they gave her the required paperwork. Which I suppose they were expecting me to do, had she not double checked in advance. When I arrived to drop off her dog with the completed forms, things felt disorganized. The staff didn't immediately realize I wasn't the owner, and at one point, someone even tried to hand me more forms to fill out, even though it wasn't my dog. One staff member eventually said something like, "Oh, right, the owner isn't dropping him off today," which made it clear that communication among the team wasn't great. Then, because the dog is older, I was asked to approve a $165 blood panel. I told them I wasn't sure and that the owner would have to confirm. My friend had previously been told that recent bloodwork had already been done and that no new testing would be necessary. She followed up right away (15 minutes later to be exact) and was given conflicting information. First, they said there was no bloodwork on file, then that it wasn't recent enough, and finally that it had to be within 1 month (after she had been told 1-2 months). She had the original records faxed over, but was told they still weren't acceptable. She was also supposed to get a call from the vet to discuss the bloodwork and procedure before anything moved forward, but that call never came. Had she received it, she likely would have canceled the appointment due to the unexpected charge. The final bill ended up being over $400, when she was originally expecting around $230 for just a dental cleaning and nail trim. She only found out her dog was ready because the clinic called her mom, not her. And when she picked him up and tried to address these concerns, she was handed a letter stating that she was no longer welcome at the clinic. This was a stressful and disappointing experience caused by a lack of communication, unclear policies, and inconsistent information. I wouldn't recommend this clinic. Save yourself the stress and go somewhere that communicates clearly and respects its clients' time and money.

This place is a joke, I took my baby there and yes he had lots of hair and I understood they may…read moreneed to cut him a little shorter then the normal length this isn't my first rodeo with him having tangles but this is the third time I took him to this spot. The first time was ok but still very short the second time that groomer did a great job on both my babies. But this last time I literally thought they were bringing out the wrong dog no kidding. I mean they shaved his face and tail why??? They could have at least called me and asked me if I was ok with them shaving as much as they did. My baby has zero hair left. If they didn't want to take the time to try to comb it as much as possible they shouldn't be in business, I don't know who the owner is but clearly I've been warned by others posting this same issue so shame on me for giving them another chance. But most of all shame on the owner for poor business practices, if I could give zero stars I would because this place is over charging way to much to not satisfying their customers

I gave them a one star because there was not any lesser to give. I dropped my wife's dog (golden…read moredoodle) off and gave them specific instructions (twice) on how to cut him. There was a dog in the office with a similar cut I described. I told them do not touch the tail or the ears. When I left, they seemed to understand. We picked him up a few hours later and I thought they had given her the wrong dog. He got into the truck and he looked as if he had entered boot-camp. They had cut every bit of hair off him with the ecception of about a two inch puff on the tip of the tail. My brother saw him and asked when we got our blue-tick. For those that are unaware a blue-tick is a hound dog. I should have known better and "had" told her to take him somewhere else because last visit when I picked him up, he was gapped so bad it looks like a four-year-old had gotten hold of the scissors and gave their own haircut. Those with children remember those cuts. My advice to you is if you find yourself near this business, hit the gas and don't stop. Unless you want your dog to look like a survivor from P.O.W. camp.

STAY AWAY Absolute horrible service. My husband is away from…read morehome and I dropped off my two dogs hoping for a good experience. I wanted to support a local business despite reading previous reviews and clearly that was a big mistake. I told the scheduler over the phone exactly what I wanted for both dogs and they didn't make notes because I had to tell them again when I arrived for my appointment. Two hours later I was called and told that my Golden Retriever was not allowing herself to get a cut even with 4 people holding her down. When I got home all I had to do was give her a treat and comfort her and I gave her a cut myself. I was avoiding this because I am 6 months pregnant and thought it would be easier to have a professional do it, I was wrong. They didn't hand me my dogs when I picked them up and just threw the leashes, I had to chase after them with no help as they ran out the front door because they were desperate to use the restroom after being locked up for so long just for a bath. When I got home I noticed my other dog didn't have his paws trimmed which was the main reason he was going besides for a bath. I told husband how the appointment went and he called the business back to ask why his paws were not shaved. He was told we never said that he needed it done, when in fact we did over the phone and in person multiple times. Very unorganized establishment. To make it worse my husband told the establishment that I was able to cut my Golden's hair alone at 6 months pregnant and that they should not promote that they can groom larger breeds if it is not true (again I should have trusted a previous review that I had read). My husband was then told "Honey, we do small dogs and we do big dogs, we just don't do idiot dogs". Need I add that like all the Golden's I've encountered, ours is very sweet, submissive, and intelligent. If this is how the establishment treats our service members I can only imagine how they treat their clients dogs. Stay away from this not so "heavenly" so called groomer.

i booked an appointment and told them how big my dog was and what kind of dog he was, drove 30…read moreminutes out of the way to get him groomed only for then to tell me my dog is "too big" for her to groom. completely unprofessional! they then tried to argue with me and tell me that my dog was not 35 pounds and said it would be too much work for them to groom him all by herself.