Sign says they close at 5:30, yet they are ALWAYS closed just before that. Maybe every clock I've…read morebeen around is wrong. ‍ I just know where I work if the signs says you close at 5:30 that's not to indicate....we lock up earlier so we can walk out at 5:30 on the dot. Some of us get off work at 5 or sometimes a little after since we don't lock the doors before closing time and by the time we hit traffic 5:20-5:30 is the best we can do. If you don't want to see me and help me between 5:20 and 5:30 then change your sign PLEASE! That way I don't drive all the way across town as fast as I can for absolutely NOTHING!!!

Allie is fantastic. She is really the only reason I use this vet. Overall I am pleased with the…read moreservice however they are often rather expensive.

The one star is for the AWESOME vet techs-that's it. I received a dog from a rehoming and was super…read moreconcerned about him not gaining weight. You could literally see the bones and the outline of his body, they told me that was normal, and obviously that was not. His original weight with them was 14.5 pounds. I brought him to this vet multiple times regarding it, he told me everything looked fine-he just needed to be neutered. We dropped our dogs off at a boarding facility in town when we were going on a trip, and when I got back 3 days later my dog had gained so much weight. I asked them what they were feeding him and it was a grain-free dog food. Come to find out, Lance is allergic to grains. We have never had anymore problems with him throwing up or diarrhea after switching. Now he is 38 pounds. Do not bring your dog here!

My husband and I started taking our two pets, a cat and a dog, to Smith Animal hospital five years…read moreago after a recommendation from a friend. Drs. Smith and Coleman are fantastic: they are knowledgeable and compassionate, and can always find the time to squeeze us in. Our cat has a quite rare long-term condition and although we're still figuring things out, I can't express how wonderful it is to have a vet you trust. They take the time to explain all of the treatment options and are straightforward about when investing more time/money/procedures/medications is likely to help or not. I also very much appreciate that when they're not sure about something that they say so and take the time they need to do the research and get back to us or refer us to the appropriate specialist at the vet school and then work together to create a treatment plan. Whenever our animals are sick, it's an inherently stressful situation but we know that we're in good hands at Smith and we're going to sorely miss them now that we are moving away!

So I know that this clinic is used heavily by the Oktibbeha County Humane Society so mostly pets…read morewithout owners and I have no doubt that the vet does a decent job with the animals. However, I think the main vet (never got her name it was years ago) isn't super socially aware. When I dropped my dog off (we were in the process of adopting her- foster-fail) to get spayed and neutered (the shelter was still covering the cost of that), she couldn't understand why I would want to wait in the waiting room while my dog was getting spayed and acted annoyed when I came to check on her or called for updates. I mean I get that I was being a bit excessive but people care about their pets. It was like she couldn't understand that and was being rude about my obvious anxiety. Again, I'm sure the actual procedures are fine but what I would call "bedside manner" was lacking.

If I could leave a zero review I would. Very RUDE! Lied to me about the services they gave my cat…read more Worse customer service I've ever received!!

Brought our beloved dog to the Village Animal Hospital who was limping with a sore paw. He was…read moreseen by Dr. Camille Comer. She sedated him and x-rayed with my husband's approval. She then, without our notice and approval cut into our dog's paw. After this she did not wrap it and he contracted a severe staphylococcus infection that threatened the loss of his paw. When our dog was returned to us the wound in his paw was not sanitized or wrapped and was visibly swollen 3 times its normal size. We could tell he was not doing well and immediately took him to a different vet for to hopefully safe his paw and probably his life. This 2nd vet did a culture and confirmed the staph infection and immediately disinfected and wrapped his paw and started our dog on antibiotics 3 shots a day for a month costing us over $1,500 so far. We are so disappointed in Dr Comer and the Village Animal Hospital. They have yet to even call and check on the status of our pet. Even after I called them to let them know how bad he was doing. After years of being patrons of this clinic, we will never return.

I recently helped a friend by taking her senior dog to this clinic for a dental procedure. She had…read morecalled ahead to confirm that someone else could drop him off, and was told that would be fine. No one mentioned anything about needing paperwork filled out in advance. To be safe, she went to the clinic in person before the appointment to ask what else needed to be done. That's when they gave her the required paperwork. Which I suppose they were expecting me to do, had she not double checked in advance. When I arrived to drop off her dog with the completed forms, things felt disorganized. The staff didn't immediately realize I wasn't the owner, and at one point, someone even tried to hand me more forms to fill out, even though it wasn't my dog. One staff member eventually said something like, "Oh, right, the owner isn't dropping him off today," which made it clear that communication among the team wasn't great. Then, because the dog is older, I was asked to approve a $165 blood panel. I told them I wasn't sure and that the owner would have to confirm. My friend had previously been told that recent bloodwork had already been done and that no new testing would be necessary. She followed up right away (15 minutes later to be exact) and was given conflicting information. First, they said there was no bloodwork on file, then that it wasn't recent enough, and finally that it had to be within 1 month (after she had been told 1-2 months). She had the original records faxed over, but was told they still weren't acceptable. She was also supposed to get a call from the vet to discuss the bloodwork and procedure before anything moved forward, but that call never came. Had she received it, she likely would have canceled the appointment due to the unexpected charge. The final bill ended up being over $400, when she was originally expecting around $230 for just a dental cleaning and nail trim. She only found out her dog was ready because the clinic called her mom, not her. And when she picked him up and tried to address these concerns, she was handed a letter stating that she was no longer welcome at the clinic. This was a stressful and disappointing experience caused by a lack of communication, unclear policies, and inconsistent information. I wouldn't recommend this clinic. Save yourself the stress and go somewhere that communicates clearly and respects its clients' time and money.

5 start all the way! Highly recommend…read moreWe came all the way from Florida for treatment and was so impressed

Worst experience possible. Only care about money. Told do MRI on weekend. Drive 4 hours and told no…read moreMRI on weekend. Told 6000 for all imaging, surgery, recovery so sign credit card auth.Call in am says hopeless. 4 hrs back to find Rowdy strapped to a board, tongue protruding and dry, miserable. While trying to say goodbye, hearts breaking, interrupted by them asking if we want to pay bill! After Rowdy is gone we pay. Over 2200 dollars for 17 hour stay with no treatment. MSU call Mon morning after and no sorry just you owe another 300 + dollars we forgot to put on bill. Wont send ashes till pay additional money. Rowdy is gone and we feel lied to about everything and wish we had never taken him there to suffer and die scared and miserable.

All of my pets have went to West Side Veterinary Clinic. For over Twenty years, Dr. Hesse has taken…read moregood care of my pets. They are very caring, knowledgeable, and professional. I recommend West Side to everyone that ask me who to take their pets too. We had a dog that was bitten by a snake and he had to stay overnight. The next day he was happy to see me. He was treated and Dr. Hesse saved his life.

We have been seeing Dr. Hesse for a couple of years now for our 13 year old Shih Tzu. She is really…read morewonderful with him. The girls at the front desk are always nice and very accommodating. It is a little out in the middle of no mans land but thats ok with me. A good loving Dr is worth the drive.

Dr. Emerson and the staff are great. They always help whenever available. They were booked for the…read morewhole day once, but we had an emergency with one of our guinea pigs and she had no hesitation to see us. She truly cares for every animal she sees. I would recommend Emerson Animal Hospital to everyone! Could not ask for anyone better to take care of my pets.

We were inadvertantly traveling with our pets in the wake of Hurricane Ida. Our dog had surgery…read morescheduled, and we were in a strange place, with no idea where to turn. We were referred to Emerson AH, and couldn't be more pleased. The care and professionalism that Emerson demonstrated cannot be overstated; Annabeth in particular was friendly and on top of all our concerns-- she put us at ease immediately, and helped us through the process. We couldn't have asked for a better experience, overall. On short notice, Emerson AH got our dog the care she needed, and did a fantastic job. I don't foresee us being back in West Point, but if we are ever in the area, we know we always have someone to turn to if our pets need aid. Thank you, Emerson AH. Thank you, Annabeth.

I wouldn't recommend this business to anyone. I picked up my dog after a 4 day stay over July 4th…read moreand my dog had burn marks on all 4 paws. One of these were discovered and they told me they were only treating the one. He also had bite marks on his head and neck. When I called to ask about what had happened, they told me they had "tried to call but accidentally entered in the phone number I had given into the computer wrong. Oopsie." A bunch of young adults work here who don't actually care for your canine. Please for the sake of your dog avoid at all costs!!!!!!

Just moved to Starkville in Dec...and have taken our pup Andy here twice now for grooming. Each…read moretime they've done a wonderful job with him and he comes home happy and looking/smelling awesome. We've done both a full-on groom the first time and then just recently a 'mini" groom...super satisfied both times. The staff here is so warm and welcoming and friendly, and I can tell from how our pup acts coming home he hasn't been traumatized in any way (a problem for an earlier groomer not here in Starkville). Highly HIGHLY recommend these folks for any grooming needed for your doggo.

If you call and need them in a emergency good luck! They say they be out and don't show over and…read moreover again over a week I guess they rather the cow die! I recommend calling another vet!