I had a very disappointing experience at this dental office. My appointment started poorly when the…read moredentist arrived 45 minutes late. After beginning the procedure and applying numbing gel, the dentist stopped , saying they needed to "double-check if my fillings were covered." I was then left in the chair for an extended period while overhearing staff scrambling to figure out how to charge me. I already knew my fillings were 100% covered by my insurance (Aetna), so I called Aetna directly and placed a patient advocate on speakerphone to clarify. I walked the front desk (bib still on and mouth numb) and instead of engaging professionally with the insurance representative, both the dentist and receptionist only addressed me, ignoring the representative's questions. When the rep attempted to call the office directly, the line failed repeatedly she even asked if their phone line might be blocked, which from past experience may have been the case since their line is always busy or had a dead end dial tone. The insurance representative confirmed on the spot that my fillings were fully covered and offered to send an explanation of benefits. Despite this, the dentist canceled my appointment, stating I'd have to reschedule after a pre-authorization was approved which was unnecessary for the procedure. It became clear that because my plan is a DMO, where the office already receives monthly payments for enrolled patients, they were attempting to delay or avoid providing a covered service they wouldn't profit from. To make matters worse, as I was leaving, I overheard staff discussing me as if I were the problem simply because I refused to agree to unnecessary charges. This experience felt unprofessional, misleading, and unethical. I would strongly recommend seeing another practice. They certainly were not my first choice but this late in the year it's hard to find an opening. Other patients ...especially those with DMO insurance verify coverage directly and be cautious about potential upcharges AND misinformation.

The person responsible for billing presented a financial responsibility form to me for over $2000…read more I asked if he had billed my insurance and he responded that he had. Later, when I called my insurance I was told they did not have any claims from this office for me and that I wasn't on their roster. They said they would assign me and permit them to back-bill to correct an error but the dental practice refused to back bill. I had three appointments totaling nearly $6000 before I learned that I was paying cash. The office personnel provided fraudulent information about billing. If I had received truthful information I would have stopped treatment before incurring expenses and contacted my insurance company to learn why I was being charged a non-insurance price. The dentist also arrived 20-30 minutes late for each of my appointments. The dental assistants are very nice.

The best, .....I wouldn't go anywhere else!)…read more very nice staff, Long term private Aspinwall dental practice and multi generational family owned., Conservative treatment recommendations, with sedation options

I love going to this family owned business. I have been a patient for close to 30 years. You get…read morepersonalized care and the entire staff is very welcoming and friendly. This is a state if the art dental practice and the dentists have you covered from routine maintenance to state of the art dentistry. They even offer sedation dentistry for those that suffer from dental anxiety. Highly recommend!

I have gone here before for some work and it has been OK at best. However, recently I went in for…read moreEXCRUCIATING pain. Like I was up all night before being able to be seen. I knew it was a tooth infection because painkillers were not helping at all. After having an X-ray done, they said it wasn't my tooth at all, but a canker sore on my gums causing the pain. They literally sent me home with the advice to "wait it out" (7-21 days) and "use Oragel" for the pain.... Mind you, I was in WRITHING pain. I felt like they didn't care at all. I got to my car and was sobbing in pain. I went directly to a health clinic and they confirmed the canker sore, but also gave me some antibiotics to actually HELP clear it up. But even after that, I was experiencing pain in my tooth. Two days later I went and got a second opinion at a different dentist... turns out there WAS a tooth infection after all!! I am now on a second round of antibiotics. Btw, the infected tooth was a tooth I got work done on about 18 months ago at THEIR office. Overall, I felt like this office did not do a thorough job and left me feeling hopeless and in severe pain. I personally would not recommend this dentist. There are much nicer and more professional offices out there!

Rating is based on customer service experience. Treated poorly by office manager was the last…read morestraw. When I go to a doctor I don't want to be up sold on dental services. I expect my teeth cleaned every six months. X-rays once per year and a paragraphic every 5. If my teeth hurt I will tell you. If you see something tell me. Don't try to sell me a fluoride treatment when we have it in our water it's unnecessary. She does an X-ray every time. They must teach the art of selling in dental school now.

Dr Essey is very knowledgeable and puts the patient and their needs first. I found his demeanor to…read morebe a big comfort. Dr. Essey completes the experience by employing a top notch stellar staff.

I was a patient at McNeil Dental for several years, and unfortunately my experience there became…read moreextremely disappointing. One of the worst situations happened when I went in to have a painful tooth looked at and was told I urgently needed a root canal on my molar. I was already in the chair, in severe pain and literally in tears, while Dr. McNeil spent about 45 minutes discussing the situation before eventually telling me she could not perform the procedure because it was the end of the day. It was a Friday, and despite calling it an emergency, the earliest they could get me back in was the following week. Thankfully, another dentist was able to squeeze me in the very next day and completed the root canal without issue. What has been even more upsetting is what I later discovered about the crowns I had done there. I'm young, have always maintained excellent dental hygiene, and noticed that ever since getting two upper crowns done, both sides of my mouth would bleed heavily. I brought up my concerns and was repeatedly told everything looked normal on X-rays. A year later, I saw a new dentist who immediately identified major problems with the crown work. I was told there were gaps around the crowns that allowed bacteria and infection to form underneath. I now have two infected crowns and have been informed that every crown done at this office needs to be redone -- only about a year after having them placed. I specifically invested in getting extensive dental work completed while I had good insurance because I believed this office was reputable. Looking back now, I feel extremely let down by the level of care, attention, and quality of work I received.

I've been a patient of dr McNeil for several years now and have no issues with her as a…read morepractitioner. However, the current front desk person is a problem. She cancelled my routine dental cleaning twice and refused to schedule a dental treatment which was recommended by dr McNeil. I've called 4 times in the past month trying to get it scheduled and even asked that front desk lady to have dr McNeil call me to figure out why it's been so challenging just to be scheduled for a simple procedure. Today when I called again, she laughed at me and was rather disrespectful. I've never experienced such a bad customer service before.

I have been going to FCADC for at least the last 12 years and have never had a negative or…read moreuncomfortable experience. Dr. Kevin Pawlowicz has a definite love for what he does and its reflective in the way his office is run. Ashley is my go-to hygienist. She is as kind as the day is long. I am always greeted kindly and feel like they treat me as a friend when I come into the office. The care is top notch! I would not ever think of going anywhere else!

this dentist would not even look at the dentures he made for me costing 1880.00 dollars while…read moretelling me their would be a 451.00 dollar charge. when I complained about the charge without seeing the dentures Fox chapel told me that is what it costs. I was originally told they came with less fe time warranty but I guess that changed. I told her I don't wear them much since they always hurt when I ate and that I have been sick from issues with my service in the marine corps and that is why I did not finish the fit after 5 years. she did not care, I feel thrown away, watch yourself with this business, get everything in writing, I didn't and now I have to get new dentures made. I am going to write my congressman and snator about their treatment of disabled veterans, can't I get the benefit of doubt and if I am wrong then of course I would pay, I have already paid this dentist over 20k for my wife and I.

Attentive and personalized describe the care I received from Dr. King. Beautiful office with new…read morechairs and the cost of services are more reasonable, if not cheaper, than those of other dentists in this area. Highly recommended for individuals as well as full families looking for dental care.

From the owner: Family and Cosmetic Dentistryread more

I've been here twice now and Dr. Leahy is friendly and does a great job of explaining things in…read moreeasy to understand terms, but I can't say I've been as impressed with the staff. This is personal preference, but I expect my dental care team to care about their dental health and it was surprising to hear about a chronic smoking habit. I had another hygienist today who I suspect isn't a regular based on her unfamiliarity with the office, and who gave me the longest cleaning I've ever experienced. On the topic of x-rays, the first set didn't save on my first visit and I had to do them twice, and most recently they weren't able to be taken. I did get a pretty clear description of their teeth whitening service which I'm excited to try, and for the dog lovers out there, there's usually a friendly giant roaming the office!

Visited for professional teeth whitening and had a great experience! Morgan was exceptionally…read morefriendly, walking me through each step of the process and Dr Leahy periodically checked in ensuring I was satisfied! Speaking to other customers in the waiting room, this dentist supports a welcoming, neighborly environment. Here, you're not just a patient, you're a person. Thank you for the excellent service and see you all in 6 months!

I'm TERRIFIED of the dentist, and Drs Bittner & King have made me so comfortable that I'm pretty…read moremuch over my paralysing fear.

From the owner: Family and General Dentistryread more

Dr. Tammy repaired a lot of old work that previous dentists did and my teeth have never looked or…read morefelt better. I still have one older filling and you can SEE the difference between the two of them. I found her in the first place because my dentist told me I needed another root canal and that the tooth could not be saved - Dr. Tammy fixed it, it's been almost a year and it's fine. I used to get a lot of decay but I did ozone trays for 6 months and everything in my mouth has dramatically improved. It was expensive but it was worth it. I now feel bad for all of my friends and family who are not able to go to the holistic dentist.

We travelled 2 hours to see Dr. Tammy and I am so glad that we did. Both her and everyone else in…read morethe office was nice. Office is modern and clean. I love the holistic approach. They were great with my daughter. My husband and myself will be going next. Looking to get the mercury removed.