BUILT OFF THE BACKS OF STRUGGLING ARTISTS, THEIR BUSINESS MODEL…read more"50%" markdown on trade ins would not give me prices for equipement i brought in itemized offered 1100 for around 4 grand in equipment equipement tlm 103- mint mt model uad x6 custom built all fender parts guitar crybaby adjustable wah kt eap STAY AWAY when mentioned prices offered, they got very confrontational, mishandled the uad x6 in a very preventable manner and blamed the customer for not packing with foam, it was in box they saw no foam, they still put vertical once realized i wasnt getting ripped off by them, when they put said box vertical they showed no remorse to equipment inside and had no regard to the artist outward expendature told by person to pack it with" foam if you dont want it damaged "

We walked in not knowing more than any other first year marching band parents, only knowing we…read morewanted to buy our son a drumset. We told them what we thought we wanted, and he was patient, answered all of our questions, and we ended up walking out with an amazing set at a great price. Todd, the manager, is who worked with us, and provided amazing service and advice without being pushy at all. We will buy all of our percussion supplies and gear from Firehouse from here on out.

Wonderful staff with Christian values! This location is a neighborhood local gem! I've met so many…read moreparents and kids that pass through for lessons. The locals are really friendly and sweet. They say great things about Southtown and shared how they have been in this neighborhood for quite some time. Just yesterday I was speaking to a parent and she had been bringing her kids for over 5 years! Kendra is on staff and I believe the manager there. She is very knowledgeable, fun, and accommodating to all the guests that come through. She doesn't shy away from letting you try any instrument in the store. Dean is also on staff and he is very helpful. No, I mean like, very very out of this world helpful! We actually chatted through Thumbtack to get things arrangeds for my daughters piano lessons. I wanted in home, but he was determined to find a teacher that would be the best fit for our schedule and needs. Here's a little secret about Southtown. I had an experience with a guitarist I found through a Groupon deal at Southtown. It discouraged me a little from playing. But Kendra and Dean really redeemed themselves. They don't know this, which is why I can say their service is genuinely from the heart of caring about sharing their passion for music. Thank you Southtown!

Just returned from Southtown Guitar store which is now within the Meijer grocery store on Alpine…read moreAvenue. I had to get the high E string replaced. Dean not only recommended the right string (costs only $1) but also put it on my guitar free of charge. Such a genuinely sweet guy. He has a free 30 mins session which I think I will try out soon. And the guitar cum music lesson store is so brightly lit and well organized. I wish Dean all the best and recommend this place to everybody.

A few yrs. ago, Russ, pretty much rebuilt my 75' Martin D-35. Made…read more new bridge, braces inside, block, repaired crack on top. Plays better now by far...close to new...my name is Kirk Reed.

I tripped over my Gretsch Guitar breaking the neck. I have multiple guitars and this was one of my…read morefavorites. I had heard great things about the North Coast Guitar Company and after calling them I sent my guitar there to be repaired. North Coast was very busy, and it took a little longer than expected, but the repair exceeded all my expectations. The amount charged (including return shipping to Connecticut) matched their estimated cost and was well below what the replacement cost of the guitar would have been. I believe the guitar looks, plays, and sounds better than ever. I am a very satisfied customer and highly recommend the North Coast Guitar Company. Stan G

The people were excellent. The people in Kalamazoo were more than helpful. They went 100% out of…read moretheir way way out of their way to accommodate me and it was not their fault that the card would not work so I give their staff and their people in Kalamazoo, Michigan, five stars and 100%.

I could tell that this place was the real deal music shop walking in. The staff is very…read moreprofessional and they even had their own repair shop. You could learn any instrument here! They are repairing a trumpet for me. I look forward to getting it back all cleaned up!

The store manager was very helpful, professional and kind. We got way more than we expected and are…read moreso happy. Thank you!

Brought in a guitar to trade in for another one I wa looking at. The employee started to look it…read moreover when another customer walked in. The employee put my guitar down and said I had to wait because they had to serve 'customers who were actually buying things'. I guess they didn't want me to buy anything there. I took my guitar and went to Firehouse where they took care of me and I walked out with a new guitar.

Very pleasant experience....owners helpful and knowledgeable…read more I was impressed with their range of inventory......they had a lot of very cool things.....

Came into town planning to jam with friends only to realize I left my harps back in Missouri…read more Lucked out that Guitar Haven had the Special 20s I needed. Ended up buying a rack and t-shirt, too. Super chill atmosphere and nice guy running the place.

I've been taking lessons here for over a year. Really fun and great deals on guitars.read more

Glad it's out of business. The owner was a snob. Just there to make a quick buck selling factory…read moreseconds. A friend of mine took an amp in for repair. Four months later it was still not fixed. I was also in the store when he called a customer who had bought a guitar and was explaining to him that he had to return it or pay more because it was sold to him as a factory second but was supposedly brand-new without blemish.

I have always received excellent service from them. I have purchased music from them, and ordered…read moremusic through their store several times. They answer all my questions, and go above and beyond the call of duty. I know I have occupied a good deal of time there, and yet they are always patient, and always helpful. I don't take lessons, so I can't give any input in that area.

The staff was so helpful as I rented instruments for my daughters. Throughout the process, they…read morewere available and accommodating.

Joseph did a great job on the guitar he found for me and tweeted for me. Together with a quality…read moreamp for a great sound . Thank you Chris Lamora

Joe takes excellent care of my instruments. His set-ups and restorations are on point. He'll set…read moreyou right up to spec, or do any custom adjustment/work that you want. I've been a musician for most of my life and I trust him for my own guitars and all of my students' instruments as well.