I was sold an appliance that wouldn't fit in the space I told the salesman it needed go. 4 days…read morebefore delivery I went into the store to discuss this with the salesman and find a stove that would fit. He refused to help me stating nothing would fit even though I told him that I'd found things on the floor that would work.

Customer service is not the best. Tried to get a "clean" copy of a sales receipt because the one…read moreprinted by their very poor printer was not legible for warranty refund by Speed Queen. Staff at Northgate argued that the lousy printed sales receipt should have been good enough. Instead of helping they argued. The new Speed Queen dryer did not work from day one. Service replaced a belt but dryer still did not work. Needed a second repair for disconnected wires. Not what I expected from Speed Queen. Not a satisfied customer. Three-star rating is a gift.

Terrible experience, customer service was rude and not helpful at all. An outdated mom and pop shop…read morethat I'm surprised is still in business, would recommend anywhere else!

Good prices, especially for a locally owned business. They've been around for years so that right…read morethere is an good indication that they offer great service, and they do! Tom does a great job and we love our new oven! We look forward to doing more business with them in the future!

Great service. Always on site when scheduled. Fast and efficient. Been taking care of our…read moreproperty for 3 years and have been very happy.

Quick response and excellent service. Highly recommended! Very reasonable pricing and pleasant…read morepersonality.

I'm so impressed with Daniel Hicks, Master Electrician and Owner. He was very prompt,…read moreknowledgeable, efficient and very affordable. As well as courteous and kind.

He was ON TIME He was POLITE…read moreHe FIXED my dishwasher MUCH cheaper than buying a new one for $700 PLUS installation VERY IMPRESSED !!

Daniel / Duane has always done a tremendous job with fixing my appliances. He is my first call for…read morerepairs. I have used veldheer appliance for over 10 years.

I switched from the Kalamazoo location to this location a couple of years ago and was AMAZED at how…read morethe staff at this location goes the extra mile for their customers! Not just my annual service and pickup, but this year I hit a stick and the mower stopped working. I have a large area to mow and the grass grows tall and fast, so when I called in a panic because I was worried I'd get a ticket for tall grass, they came right away! Not only that, but they picked my tractor up at 8AM and brought it back at NOON the same day! They also troubleshot a problem I was having with the clevis on my cart bending and attached a new part in a different configuration so it would hopefully prevent any further issues. Jim and Don are the nicest guys and I always have pleasant conversations with them. It seems to honestly make them happy to give such great service and I am not exaggerating when I say they go above and beyond to make sure they can do all they can for you. Jim even said he'd have mown the lawn if he'd had the time today! I cannot recommend them enough and am so thankful the Kalamazoo location was too full to take me a couple of years ago, because paying a little extra for the pickup/dropoff to Plainwell isn't that much more and totally worth it! I am hoping to purchase a home generator at some point and this will be the business I call first!

wouldn't recommend the service department. I spent $800 for tune up, when lawn tractor came home,…read moreit would not start all the time. They picked it up again, brought it back, charged me another $160 some, and said they could find nothing wrong. it still did not start certain times. i sent to a small engine repair & they fixed it for me. will never send it to Steensma again!

My landlord hired this company to fix a broken burner on my stove. It was really frustrating…read moregetting someone to come out to do the repair. First, they tell you that you have to be available all day for them to come do the repair. I'm self-employed, so if I take a day off, I don't get paid at all for that day so this was incredibly frustrating. I also ended up having to be home multiple days for the repair to be done. They also did not notify me ahead of time when they were planning on coming the first time, so I just got a phone call while I was at work on Thursday telling me that they would be there in 20 minutes. I wasn't home (nor was I notified so that I could make arrangements to be home), so it had to be rescheduled. They told me that they would come out on Monday. I came home from a camping trip specifically for this repair just to be told on Monday that they did not have time to come do the repair. So I left my vacation for no reason and drove and hour to and from Muskegon for no reason. They rescheduled for Thursday and someone was coming out, but they did not have the right address on file so that was a hassle as well. Overall, the company seemed pretty disorganized and did not have great communication. I will say that the guy (Felix) who actually did the repair was great. He was friendly and understanding about my frustrations. He did the repair quickly, and cleaned parts of my stove that can't be cleaned unless it's taken apart. He did also explain that they recently changed software for their scheduling stuff, and that was part of why there were so many issues getting someone to come out to do the repair. While the situation was frustrating overall, I am hopeful that this was a one off and that they take steps to improve both communication and organization with scheduling. I do hope they gave my landlord a discount on the service though.

After two weeks the ordered part was finally installed to fix our dryer. The fix worked; however,…read morewhen I questioned the final itemized accounting of the bill, I was ignored. There was a total of $107.58 unaccounted for on the bill. If this was the service fee, then it should be noted. I have waited for a response from Cardinal Appliance Service, but have not received one. I will not use this company in the future.

Friendly, reliable and very responsive to text or phone call. They do great work and I would…read more100% recommend!

Great service at a fair price. Did a fantastic job with fall cleanup., Listens carefully to what…read moreyou need, comes out to give a free estimate of cost, and does the job superbly. Prompt and polite. Will take payment at time of service,. or will invoice for your budget concerns. Can do simple interior work as well. This may sound like an advertisement, but i'm just a really pleased customer. I have had my share of not so great experiences with private contractors, and when you find a good one, no. an outstanding one, you want to help other customers by recommending someone they can count on.