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    Bitter Neumann

    3.0 (2 reviews)
    Closed 10:00 am - 6:00 pm

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    4 years ago

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    Bitter Neumann

    Bitter Neumann

    (23 reviews)

    $$

    Purchased a new dishwasher and the installers chipped the countertop when they removed the old…read moredishwasher. They photographed the damage and told us to get it repaired and bill Bitter Neumann. Before repairing I consulted 3 repair people and got options. I called the salesperson who relayed the message to the manager and the manager has not responded. It has been 4 weeks and four phone calls and no one has returned a call. Very dissatisfied with the customer service.

    Bought a new refrigerator three years ago. On day one it froze every item in the freezer as well as…read morethe refrigerator compartment. Called service and they sent their repairman. The repair did not work. Cans broke and I had a mess on my hands. Repairman showed up again and installed a defective part. I contacted Dan, the business owner and stated I did not want the Frigidaire unit. He stated that I had to have it repaired and he would not replace it. Still did not work. He left me without a refrigerator over the Labor Day weekend, and it was not working for a total of 66 days! I again contacted Dan and he became irritated and stated that I am not to call him, and I am not allowed to come in the store! He added that he is done with me! I lost hundreds of dollars of food, but I guess Dan's problem was resolved. The unit remains problematic and has seen 10 service calls. Frigidaire was willing to replace the unit but Dan, emphatically stated "NO WAY". Now I know why their name is BITTER Neuman!

    Kettle Moraine Appliance and Sleep Center

    Kettle Moraine Appliance and Sleep Center

    (21 reviews)

    $$

    We have been here a handful of times in the past five years, and purchased a washer/dryer set here…read more We were very happy with that purchase and delivery. More recently, we came to look at dishwasher and fridge (two different occasions a few months apart). We had done a lot of research beforehand and visited a few other retailers prior to our visit. The salesman we encountered was friendly, but wanted to sell us a different brand than we requested and hardly wanted to show us the brand that interested us. In the end, we found better promotion and delivery prices elsewhere, but we'd still keep this place in mind.

    We purchased a wall oven and were told it would be at their store within a week. I called after the…read moreweek and was told "we are short staffed" and that I should leave a message for my salesman. So I did. No call back so after another few days I called again and was told the same thing. Not until I basically demanded to speak to a manager did the receptionist respond appropriately and make it an appropriately handled discussion. I was then told by a manager when it would arrive. I called that day and they said it had arrived the day before. Then finally the salesman called after I already found out. The Installation crew was great thankfully. A week later I called to request a service guy to take a look at the door as it doesn't close right. The guy told me their service people weren't in that day and that I should call their West Bend store. Again, the customer is expected to do the store's job. I would not recommend them. If I can't find a better store next time I need an appliance I will order it online and deal with the installation on my own. They provided no added value. BTW my oven was $4000 so one would expect at least average customer service.

    Bitter Neumann - appliances - Updated May 2026

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