Food Review: Ordered Butter Chicken, Butter Naan bread and Coconut Rice. The Butter Chicken curry itself was not creamy. The Chicken pieces were inconsistent, some were tender, some were not. Some had the flavour through it, most did not. Both my partner and I were not a fan of the Coconut Rice, and we usually LOVE that stuff. This Coconut Rice has actual pieces of shredded coconut and quite a lot of it. There was also other ingredients in it also, but I wasn't sure what they were. The naan bread was super oily and complimentary papadams given on seating were stale/soft/chewy.
Experience:
My partner and I came by Bite of India not knowing the previous business was no longer there (it was previously another Indian restaurant that we had been customers to for about 10 years).
After entering the shop, I greeted any staff I saw. I exchanged some words with the lady who was manning the cashier once I realised they were new people. She said they'd been open for about 2 weeks now. I went outside to confirm with my partner that he was still happy to order takeout knowing the business had changed. We both agreed to try.
We ordered takeaway (our usual of Butter Chicken and Naan bread) and expected the waiting time to be approximately 30-40 minutes but after paying by card she told me the wait would only be 15 minutes. We then opted to dine in since we were going to go somewhere else in the waiting time thinking it would be longer. She then told me the prices were different for dine and takeaway, which I know is normal, and I told her that would be fine and we will pay the difference.
After being seated, she told me the difference would be $2. I told her I did not have any cash on me and that had to go and get some cashout. For $2, I would have appreciated being told not to worry about it. I ended up not being able to withdraw cash and asked if I could pay the $2 with card (there was a $10 minimum). After some conversation about her needed to ask the owner etc I was pretty put off the customer service here. After we finished our disappointing meal, she allowed me to pay the $2 difference on card and we left.
As a new business, knowing that we were clients of the business previous selling the same type of food, you would think they would be more friendly and welcoming. The whole experience was terrible. read more