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How QSRs can benefit from integrating video surveillance with POS systems link https://www.securityinfowatch
Fast-food restaurant owners have more tools to deter theft and fraud with an integrated video surveillance and POS solution
DEL WILLIAMS AUGUST 1, 2019 Tweet Share 0 QRC#2Integrated Surveillance No Caption Using video systems in conjunction with a fast-food drive-thru POS set up can help with theft deterrence. PHOTO COURTESY OF ERC
Fast-casual restaurants and quick-service restaurants (QSRs) have traditionally installed surveillance cameras to deter crime, encourage safety and improve efficiency. However, despite the availability of less expensive IP cameras and DVRs that capture clearer images than ever, these systems often stood alone and were not integrated with any of the other electronic systems used in the industry.
Today, much of that is changing. Savvy owners and managers now expect cameras to be integrated with existing Point-of-Sale (POS) systems, drive-through order boards and speed-of-service timers. By doing so, critical (and complementary) information that once was separate, is now tied together. Best of all, the latest technology can identify and highlight suspicious activity for quick review, minimizing time spent fast-forwarding through countless hours of recordings.
Armed with more accessible and complete information, restaurants now have better tools to deter theft by employees, dispute bogus credit card chargebacks and reduce fraudulent injury claims. For some, integrated video is even being used to improve the quality and speed of service as well as improve employee retention.
"By integrating advanced surveillance capabilities with POS systems to deter theft and fraud, as well as streamline operations, you could get ROI in one to two years," says James Eddy, IT Director with loss prevention oversight for Crystal Lake Partners, an operator of 36 Popeyes locations in Kansas, Missouri, Oklahoma, and Indiana. "It helps to ensure that we have the best possible product, service and operation while controlling waste."
However, reaping the full benefits of integration requires more than purchasing an IP surveillance system from a big box store and installing it. For such systems to be truly be integrated together there must be a seamless tie-in with existing POS and other electronic systems.
Theft Deterrence
To provide theft deterrence, some POS software, such as Focus by ERC, a hospitality systems POS integrator, can even create an audit trail with video, as well as provide alerts with video if something appears to be an exception from the norm.
"When a video system is used in conjunction with integrated POS data to track every deposit or withdrawal from registers or a store safe, it is hard for anyone to say, 'That's not me in that picture,'" says Chuck Rollins, President of ERC.
ERC has supplied over 10,000 restaurants with POS systems including Arby's, Popeyes, KFC and Burger King. The company also provides POS systems for Kahala Brands, which manages 18 brands worldwide at more than 3,000 locations, including Cold Stone Creamery.
According to Eddy, ERC integrates and supports a range of equipment for the new and upgraded stores of their Popeyes operation. This includes complete interior/exterior surveillance camera coverage, POS terminals running Focus software, and drive-thru confirmation boards, drive-thru timers and drive-thru headsets.
Eddy says that configuring a store's POS system to automatically embed a text overlay into surveillance video recorded at the register can effectively track transactional theft such as false refunds.
"We can search for refunds by employee, date range, and play a video clip to tell very quickly and clearly if he or she is legitimately refunding money to a customer or not," says Eddy.
When it comes to food theft, this capability enables a manager to compare the order a clerk rings up at the register (including dollar amount and number of items) with real-time video of the food as it is passed over the counter to the customer. Any mismatch between an order entered into the POS terminal and what is given to the customer could be an error, but it also could be an attempt to give free food to friends.
"Theft by transaction is a bigger concern for us than the typical missing product in retail outlets," agrees Shea Miller, Director of Loss Prevention & Process Enhancement at Hojeij Branded Foods, an airport restaurant company that operates over 40 brands including Arby's, Wendy's, Chick-fil-A, and P.F. Chang's in a nationwide portfolio. "So, it is crucial that our POS transaction data is overlaid onto camera video. That way we can see what the cashier enters into the POS system as we view the video and can identify any suspicious transactions such as discounts,
Vanessa Hardgrove
Hardgrove DDT INC.. read more
